Betamo— player complaints: 86 in English

Dear Pogg, I had an account with Betamo cassino, but it was blocked despite having proved all my personal information and sent my documents to Betamo Casino.​ In vain, I try to contact the casino but do not get an answer. With the staff of the chat I do not get out, I am not helped and the chat ends abruptly every time. From the customer service I receive no response and from the complaints commission so far.​ I find it very annoying because I can no longer access my account and all my money is gone. ​ I had made a payout of €1927,61 EURO. The next day my account was blocked and my money was gone even though I could prove everything. My account was wrongfully blocked and my money was wrongfully withheld. I will send you a copy of the email I sent to support and to the complaints committee, containing all the supporting documents.​(I cant add the documents to this contact form but i already sent a mail with all the documents to: [email protected]) but they adviced me to fill in this form. I assume that this can be resolved and that the money from my account will be deposited as soon as possible.​ I hope to hear from you as soon as possible!​ ​ Kind regards,​ ​ Mails I already sent to Betamo the casino:   I created an account on your site with my own name. I deposited the money into my casino account with my wife's bank account. When I wanted to deposit the money that I had won into my bank account, I got discarded every time. I then decided to contact the casino customer service. I was then explained by employee Benjamin that I had to upload documents from the account holder and that they would then deposit the money within 48 hours. I neatly uploaded all my girlfriend's documents and went to sleep. The next morning, much to my surprise, I was unable to access my account, so I decided to contact the casino customer service again. i thought i was ripped off. Employee Tommy then said that my account had been removed and that I had lost everything. Tommy said it was because the bank account was in a different name than the one whose account was owned. I then indicated that I could also upload an ID of my own and that the bill is in the name of my girlfriend, but I will receive my work money paid there. Tommy said there was nothing to be done about it. I did not feel helped by Tommy, so I will contact you. I can demonstrate that I have my salary paid into the account for which I have deposited documents. I can possibly make video calls and also send an ID of the registration on the website of the casino.  I attach all documents to this email  ID casino member ID Bank account holder Proof IBAN Proof address  Deposit with trustly to casino    I read in your terms that if the account was removed, the deposits would be returned to the bank account holder's account.  (If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment accoun; Betamo Casino also is not responsible for any lost funds deposited from third party accounts.) but have not yet received that money. I assume that you will pay the full amount of €1927.61 with proof with this email. I hope to hear from you as soon as possible and of course receive the money as soon as possible.   best regards 

Dear Sirs and Madames, I would like to complain that Betamo accuses me of having double accounts. But this is not the case. My partner has registered with Betamo and since you are not allowed to pass your account on to third parties, I have created an account myself. From Betamo's General Terms and Conditions: PLAYER ACCOUNT USE Each player can only create one personal user account. Please note that the casino reserves the right to refuse to refund the deposit if a duplicate account is found. The creation of multiple user accounts by one player can result in the termination of the accounts and the suspension of all withdrawals. The player may not grant third parties, in particular minors, access to his user account or allow them to use the website. The website can only be used for personal and not for commercial purposes. And there is nowhere in the terms and conditions that a household may not register individually. Otherwise it would make no sense if only one account per household may be passed on to third parties according to the terms and conditions. And nowhere in the terms and conditions is written that it applies to each household. We have never discussed anything or done anything illegal. We can prove that everyone played alone. I can also prove that I was already registered with other online casinos. I accuse Betamo of acting fraudulently, when registering and with my documents I should have noticed that I and my partner live in the same house, but you only wrote to me after I had already deposited € 1053 and wanted to withdraw € 1400. Now they have retained everything and that is not possible. But I can't agree with them. I hope you can help me there. I don't have the accused fraudulent intentions. I have followed the terms and conditions. The player must register personally by following the on-screen instructions. Any income, winnings or bonuses that the player has received or accumulated during the period in which the double account was active can be reclaimed by us and the players undertake to request, on request, all funds withdrawn from the double account have been refunded. You need to manage your account and keep your information up to date.

- [ ] Hi, so me my mom and my sister created an account op betamo (my mom and i live in the same house) sister was visiting us, we were on the same wifi network, so we played and i won first ([EDIT]) so i uploaded my documents for the verification and it took so long to let them verify my documents but after that they send me my money and they blocked me after that, they said as reason; duplicate accounts)?? ok, so they didn t blocked my sister ([EDIT]) she played and played and after a while she won and cashed here money out and she had to send a few documents also to verify herself, after that she got blocked and received here payment. so my mom account didn t got blocked, since the beginning i used my bank account to topup here account and add funds to it and they didn t blocked any, my mom doesn t have an bank card so i used mine all the time, they let me top up here account and still didn t block any. she played with €200 and won €609 and she pressed the button to cash it out and now she is blocked and isn t gettin any money back?? because they say its fraud??? i’ve proof that its my mom and she wants here money back

Hi, I always play with my wife regardless if it's my account or hers, my card or hers and we played also last weekend. I've tried to open one account to your website, but apparently I've used my email on the user name field and now it's blocked so I'm submitting this form with my wife's email. The last 2 deposits were from my wife's credit card and there was no problem to add money even though the casino account was on my name. There was no information, no pop-up window to alert us that we cannot use a card that was not matching with my first name. They let me put money and play many times and when I wanted to withdraw, the accused me of fraud, blocked my account and confiscated the winnings. There were many tickets open, many email communication and I still don't understand why it's our fault if they don't inform people and block these deposits? How we supposed to know that? Please help us and assist on these tickets #X8N32 or #H09OM we don't know anymore which one is open. We also don't know who else to contact anymore, they're accusing us of fraud when we only wanted to withdraw just a part of what we've played so far; there were actually no winning if you compare the amount with all our deposits. We've also contacted MGA and they advised us to go further with you. To verify, you can contact [EDIT]. Thank you

I was trying to cashout my money when the closed my account, i was in contact whit their support and even after i submitted all information they asked for they desided to Close My account instead of anwser my questions.

Good afternoon, I am writing to you because I have been cheated by Betamo Cashino. Once I won a £1500 I received an email, that my account will be closed because I breached your maximum, allowed bet some times ago. Which I was not aware of, but it is a different story...After this time I was able to put money in, it was 1350euros. I was able to play and lose money. I already had an appointment with my solicitor and he advised that it was illegal what you(they) have done to me. If you think I breached anything why I was allowed to pay money a few times and when I was loosing this money everything was ok. The problem accrued when I won. You were taking more and more money when I was losing them and when I won you found out that sometimes ago I breached something and you have to close my account and cant pay me money I won. It is bullshit [EDIT]. If it was the case you should close my account after it happened and I shouldn't be allowed to put any more money to the Betamo Casino. In this case, I want my money back(1350 euros) I put in after like been said I breached a maximum bet of 5euros. I count on a positive consideration of this case. I look forward to hearing back from you. Regards, [EDIT]

At the beginning of March I won about 6000 Euro in the Betamo.com Casino. When I wanted to withdraw my money they told me that my Passport has runout of date in February. So I uploaded my Drivers License. It’s an Austrian drivers License which is valid all over Europe and until 2033, but the Casino refuses to accept the license. They told me, that it’s not a valid Drivers License. But that’s in no case true. I showed them on the EU homepage that it’s valid but they refuse to accept it I hope you can help me. Best regards

Hey, I've been with Betamo for a few weeks. now won 151 euros and they just won't pay. I am looking for more people with this problem. I reported it to the police. my lawyer says the more people sign up, the more the chance that something will be done about it. I am not concerned with the small amount of 151 euros but if I have won I want to be able to pay it simple so people tell you the lawyer is at my expense and I advise you to report it to the police

Hi here write [EDIT] and I make a deposit from my friend account he let make it I been with him, OK when I win then I try take my money out about three days after three days casino just take and block my account and tell me when this was cheating, but I write from the start support about that when I make deposit from friend account and he answer me when I must send my friend ibank I did that but still are blocked amount was 630 eur at casino, betamo.com [EDIT], I don't cheating nothing just casino fuck me up

After i pay out Big money ca 1000 Euro. Last 2 Werks i have winbreak i payed in over 500 euro in Beverly Athos 2 Weeks and play from 20 Cent to 1 Euro. The slot was cutting off. I get no payoutqoute no wins the money go say without anything. Euro Chances of free games Or wins over 5 Euro per spin nothing. The casino dont Show me all pay ins and pay Outs After I ask in a email. I think i get ripped oft my IP was use by playngo for setting no wins all the time. I want my money Back they use this programmed slottype to get the payout money back its no Luck or something its.stolen winning money They use IP to make money and stole it from me

On january 5 2020 I joined Betamo Casino as a member. On my profile I filled in a former residence address, incomplete without residence number. I did this because on that moment I wasn't familiar with Betamo and I'm not keen on giving away my full residential info at the time. On the 20th of february 2020, for the fifth time I deposited 50 euros and after playing some games I won a total amount of 300,12 euros. I decided to cashout and uploaded the necessary documents. The document 'proof of address' wasn't approved because the address on the document didn't match my profile. I apologized for that and explained the reason why. I also pointed out that the address on the document does match with the address on the 'proof of bankaccount' document, the account from which I deposited money, which matches with my drivers license document which has been approved. Since my reply with explanation I never received any update or reply from Betamo anymore. Visiting their live chat, the customer support rep told me to send a message to customer support, so I did but no reply, nothing. In the meantime the last document to verify (proof of bank account) still is in 'pending' mode but I'm afraid this turns out as a scam and I will never be able to cashout my money. Best regards,

Hi, I signed up at betamo and ordered my first deposit via my account of € 20, only the system has still not booked it, it is still pending and can still be viewed in the course of the account movements, please check. I then used our credit card, it worked perfectly, won something and would like to have it withdrawn. Now the amount is canceled because I have given the wrong address. [EDIT] is the place of residence and company headquarters and [EDIT] is the second place of residence with my wife, I sent betamo both addresses by document now saying that they can withhold my winnings. Please help with clarification. Sincerely, [EDIT]

Hallo something went wrong and the bonus was canceled. The bouns what I get from the casino was 75 euro And at that night (21-02-2020)I have deposit 600 euro 4x150 and I get 75 euro bonus from the casino Betamo when I get the bonus I had 150 on my account . With the bonus 75 the become 225 I went to play roulette and when i make win of 2000 euro I want do cashout but that was not possible because of that bouns what I get en then the bonus was canceld And al money was gone 1850 euro was gone I had just 150 left on my accountSo pleas to help me to get that money back I been contact with casino live chat maybe more then 5 time but ze doesn’t help Thanks

Hi there, I won € 3,300 at Casino Betamo with the welcome bonus. I complete the wagering requirements. After I uploaded all documents for verification and accepted them, i got a email one day later: "Account closed for duplicates. Dear Player, during the security check we found out that your account has a duplicate. Please note that it is only allowed to have one Account per player / IP / device with or without bonuses. You have breached this rule Therefore, the decision was made to close your account and confistcate the winnings. The decision was made by the casino`s management and it is final. Best regards, Casino Support Team ". I only have this account in the betamo casino, when I asked live chat I couldn't get any information as to what exactly I should have done wrong or what "duplicates" are all about.

Betamo casino refuses to pay me my winnings amounting to 64.001,23€. Brief history On the 31th of October 2019 I deposited 50 euros on the gambling website Betamo.com. and lost it the same day after placing 582 bets. On 1st of November 2019 I proceeded with a new deposit of 50 euros and received from the casino a VIP bonus of 30 euros, which was valid until the 8th of November 2019. According to the 1h general term and condition of playing with bonuses: All deposit bonuses and free spins have to be wagered x40. I started gambling on the 1st of November, having 80 euros in my account, and after placing many bets I completed this required term on the same day and at that point I had a balance of 343,78 euros in his account. Afterwards, with the aforementioned amount I continued betting on the casino for two weeks (1-11-2019 to 14-11-2019) winning a significant amount of money. More specifically, on 13th of November 2019 I had on my account an amount of 70.001,08 euros. Later, that day I withdrew from my account 4.000€. On 14th of November 2019 17:43 I placed one last bet and at that point my account had the total amount of 70.001,23 €. I decided to stop betting and requested a withdrawal of 4.000 €, which was denied. Immediately I contacted the casinos’ Support team in order to solve the problem concerning the denied withdrawal. I was surprised to find out that he will not be receiving the total amount of his winnings (74.001,23€) but only the amount of 10.000€. They claimed that according to the casinos’ Bonus Terms & Conditions: 1e. When playing with an active bonus, the real money is played first, followed by the bonus funds. As a result of my deposit (50€) and bonus (30€), all the further winnings come from the bonus. Therefore, according to Bonus Terms & Conditions: 1d. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, daily deposit bonus or the weekly bonus will be 10,000 EUR/USD/CAD, 100,000 NOK, 500,000 RUB, 50,000 PLN. In this case the aforementioned terms are not applied because, as I stated to the casino, I had already wagered the VIP bonus x40 times so it was no longer valid therefore my following bets were made with real money. As a result, the bonus terms and conditions do not apply to my final winnings. The casino dismissed my allegation and insisted on paying me only the amount of 10.000€. Therefore, considering that I had already withdrawn 4.000€ on 13-11-2019, they confirmed another withdrawal of 4.000€ on 14-11-2019 and a last one of 2.000€ on 15-11-2019 and thereafter ignored my constant payment reminders. In this case the behavior displayed by the casino and the aforementioned terms are highly unfair. First of all, after I wagered 40 times the bonus amount I completed the required 1h term so after that he wagered with real money free from the bonus’ terms. Furthermore, I had the right to be properly informed about the Terms and Conditions, concerning the maximum winnings that will be paid out resulting from a bonus. The casino should have informed me about this particular term. However, in this case the casino never informed me that I had reached the maximum withdrawable amount of 10.000€ and let me play for two weeks, with the hope that I will lose the money. It is worth mentioning that throughout this whole period, that I continued playing, the casino was in constant communication with me for identification purposes, so they could have informed me accordingly. Had I known that I could only win 10.000€ I would have stopped placing bets when I reached this amount. My lack of information about this specific highly unfair term, resulted in me continuing placing bets and winning the total amount of 74.001,23€. Moreover, I was strongly convinced that I would receive my winnings because the casino placed an advertisement on their website, for over one month, under the title THE BIGGEST WIN Ioannis ,46.520,00, in The Wiz. This advertisement is a characteristic acknowledgment of their debt to me, otherwise this advertisement can be considered as a misleading and unfair promotional scheme. Finally, after my dispute and communication with the casino they added in 1d. general term and condition of playing with bonuses (1d. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, daily deposit bonus or the weekly bonus will be 10,000 EUR/USD/CAD, 100,000 NOK, 500,000 RUB, 50,000 PLN.") the following term: Time-frame set for examination for each specific case is set up to 14 working days. The sole reason for this was to dismiss our dispute under this specific term. Considering the fact that you have the authority to receive complaints from players arising out of the services provided by BetAmo online casino, I address you for all the above.

Dear Sir/Madam, I have been playing on betamo.com since a few days. I play blackjack. I played quite a lot in recent days. I also lost at least 2000 E. Yesterday I started playing again and then I deposited 300E in my account. then saw that I already had 325e in total. Without noticing anything, I started playing Blackjack on table with a minimum 100e bet. Soon I was on profit and I already had 700e total. When I wanted to pay the amount it said that only 300e was possible. I then asked support for help but they told me that I received 25E reward bonus from tournament and that I had to play it first. I thought that was unfair at the time, I did not ask for a bonus at all, I never activated it myself and without my 300e deposit I would not even be able to play in Blackjack table 100e. I kindly asked that they solve this but customer service told me that I just had to play a little bit more and then it was done. So I did that and then I already had 757.50e in total. I then asked for a payout request but they declined because I am allowed to place bet of a maximum of 5e playing bonus, actually I was told that 25e is reward I had won in a tournament This doesnt souds like reward, and i was not aware that i played tournament. They have made it possible for me to deposit and place bets in every room , but after i won they told me it is not according to bonus rules. Is this my reward? I never asked for it, i didnt activated they just put it on my account and acitvated already for me. Is this the way how fair casino should reward his costumers?. This method is very suspicious and misleading and to the detriment of customers while claiming that they have actually rewarded me. At that time I could have lost my money or deposited more money and lost everything because everything was frozen due to measly bonus of 25e. I ask you to do something about this. I might also consider going to court and tackling this misleading bonus. I am not looking for more money, I have honestly accepted my loss of recent days, but I regard this method as very misleading. I hope you will work on this.

Hey , i explain problem : i deposit with bonus code MONEY I did it few times , but casino after when I did deposit no added bonus , when I Ask why ? Was answer I not add code bonus or was wrong . This is seconde time when I deposit And casino not give me what offer . Thanks for help I want add there screenshot but I cant

I played at the casino of Betamo, part of N1 casino and played at other franchises of N1 before also. I had quite a winning streak and already found out that when i was trying to withdraw it went a lot harder than before at n1casino.com. They came up with the statement that i breached the maximum allowed bet in the bonus. This statement is build on the unwillingness to pay my winnings and looking for an argument. The majority of the winnings were won and had nothing to do with the bonus. I feel scammed and will not rest before im treated honestly. Above all does their refund and withdrawal policy state nothing about this as a ground to confiscate. Ive made screenshots of all the terms to start building my case on. Seeing forward hearing from you. Kind regards, [EDIT]

OKAY FIRST OFF ALL THIS CASINO SHOULD BE BANNEND THE OWNERS BELONG IN JAIL DIDNT GET MY WELCOME BONUS WHILE I DID EVERTYUING RIGHT THEY STILL OWN ME 150% OF A 400 DEPOSIT EURO LIVECHAT SAID : U PROB ARE AN IDIOT AND DID SOMETHING WRONG SO TRY AGAIN SECOND EVERY DEPOSIT I MADE I ONLY PLAY REACTOONZ CAUSE I LIKE THIS GAME I DID MORE THEN 10,000 SPINS NEVER HAVE I GOT A GARGA OR A WIN THAT PAID MORE THEN MY BET AMOUNT ? FOR EXAMPLE EVERY 100 SPINS ON 20 CENT BET IT PAYS EXACLY 2 EURO BACK NOT 1 CENT LESS OR MORE THIS HAPPENS EVERYTIME . THIS CASINO SHOULD REFUND ALL MY MONEY AND I WILL MAKE SURE THEY GO TO JAIL. I READ ALOT ON THE INTERNET ABOUT THIS CASINO THAT THEY ARE SCAMMERS WHO AREE MANUPILATING THE rtp SENDED TO THE PROVIDERS. pLEASE REFUND ALL MY DEPOSITS AND GET THOSE PEOPLE IN JAIL.

Hello, this is my 2nd try. I registered in the "BetAmo" casino, made my first deposit and played the deposit bonus completely. Of the total of € 789, only 150 were paid out to me. Reason: I once (supposedly) bet over € 5 (I don't remember that). But even if the spin on the slot was too high (why isn't that restricted as in other casinos?), Why is all my credit deleted? That cannot possibly be correct. Please answer me