Wild Fortune— player complaints: 23 in English

I submitted a withdraw request 16.05. For 500 eur. On Tuesday 20.5. I asked why is my withdraw still pending. I was told to wsit 72 hours. Now it is 23.05. And my withdraw is still pending. Now they say the issue is with my bank (I used Trustly) and that they have accepted the withdraw but it waits automatic approval from my bank. I have never had this issue with any other casino, especially when using trustly. They even advertise instant withdraws after a 24 hour waiting period. 05-16-2025 01:06 pending cashout Trustly € 500

Spent about 2500 euro, got absolutely no wins at all. Really like buying free spins for 40€ and receiving 2 to 5€ out of each round. And I played a lot, got no wins. I want my money back, as this site is a big scam.

Hello, I won the game Book of Truth several times and the money I won didn't get into my account, the game just continued as if nothing had happened and I didn't win anything.

I won and withdrew $8000, I have tried to communicate with them on over 40 emails, been put back and forth between payout staff, documents all up to date and verified. I would just like it to be resolved asap

hello, I have a big problem with the casino, for about 3 weeks I've been writing to their consuls that I can't enter my bank account to which I want to transfer my winnings. After doing everything they told me, I still can't enter my account number because I have this option blocked. Every day they write back to me that I should clean the files, try from another device and I did so several times. I was with an IT specialist who said that everything was fine on my part and the casino blocked me from entering my account number. Now I know that they are trying to scam me and they are just waiting for me to play and lose my money. This has been going on for a long time and I just want my money back and I can't. I think that's very unfair to me. What can I do to get my money back? I sent them all documents, passport, credit cards, proof of address letters and they were accepted but I still can't send my money from the casino to my bank account. In the field where I can enter the account number, there is an incorrect number and you can't change it or enter a new one, I don't even have the option to click this field. Regards

I have been using the companies chat system to request a payout. The form they have on line (one that does payouts of 200 euro and over) does not have a field for an Iban I have questioned this repeatedly the form for payouts of 500 euro and over has an iban field and I am sure that would work but as I am requesting less money I need to use the other request form and all it does is give an error code. I have given multiple screen shots over the months that I have been asking for my winnings but I never get any satisfaction at all. They have proof of my id and bank account details but they will not return me my winnings either to my bank account or the card that I used to deposit money. I am really hoping you can help as I have been trying with them for about 5 months.

i have demanded my deposits back from wildfortune. i asked them for my deposit history and they came up with a calculation of 46339 euros i already responded by email that that was incorrect and asked again for my deposit history. I come to accept this otherwise I was out of luck, I had to sign a vague contract to get at least that 46339. Within 2 days the money was in my account and a few days later I only received my deposit history. exactly what I thought €8688.00 I am still short of €126468.00 in deposits against €71441 in payouts is €55027.00 which I should get back and not €46339 they framed me

Good morning, last night I started playing with my bankroll of 400.16€ after playing a little and getting some bonuses on Cursed of seas I reached more than 1000€, which is my surprise after a few minutes this money I won more than 600€ just disappeared from my bankroll

This issues has been ongoing for 10 days now. All documents they asked for have been received , and I have contacted support on several occasions and still no one can and wont help me to withdraw my winnings. I have sent e mails to tech support and no one has answered me. As far as I see, this casino has no intention of paying me out. I hope you can help

I did in this casino the ruby , the ruby megaways, majestic,majestic megaways, majestic extreme but i should not be able to do those games because im from the Netherlands , they didn't let me not played at all So i want the win against the loses and want that money back because it was illegal , i've send wild fortune 2 emails with this complain but now they dont give an anwer , and when u have questions on other thing like deposit they answer in 20 min So i find that very erong why not an email back So we can settle the problem ?? I hope u can fo something because its wrong what they did Thank u

Hello! I an writing to tell you that my account was fully verified at wild fortune casino , yet i could not withdraw my winnings !! I deposited with 1 visa and 2 master cards , and asked them before i made the deposit if i could withdraw on the same cards , and they confirmed and said yes . After winning , they did not let me withdraw and said cards are not available as a withdrawal method . I have only e- wallets !!!! So i told them i want a permanent closure to the account and will be waiting to receive my money . They confirmed the permanent closure, but the account was opened 24 hours later and i lost all the money !!! I want a refund of all the deposits made on the website , or my winnings of 2300$ Here is some screenshots , i still have many ( all available on request ) , please help me [EDIT]

I couldnt withraw my winning and i had made a total of deposits of 530 euro in the periode of 3december 2022 and 6 december 2022. Also apparently the casino isnt operating legaly in the netherlands wich i wasnt aware of. So i cant take any legal procedure against them in the netherlands

Hi I put in a request for a withdrawal and the request was rejected as I had to upload couple more documents I done that got approved then when I asked to put withdrawal in again they said the money had been put back into my account which it never and I have chat transcripts to verify that it wasn't 1 minute then was the next I just want my money paid to me pl

I have been unsuccessful in attempting to withdraw (cash out) my funds. My account was verified and provided with all of the required documents. Every time I attempt to cash out it was canceled. I would like my request to withdraw funds processed ASAP to my bank account - the details have been provided to the casino.

Hi. So I recently signed up with this casino. Last night I chose to withdraw $200 of my winnings. This morning I received an email saying that my request is denied because they want a photo of the cards from all the banks I have used to deposit with them, my photo ID, and proof of address. First of all, what does that have to do with anything since I have already deposited with them and they never asked for any of those things? However, I send them what they asked for and they denied to pay me again after I had sent them everything they needed because apparently, I have to cover some of the numbers on the card. All I want is to receive my money just like they took my money instantly from my account and never asked for anything. The second problem: I deposited CAD $100 two nights ago and the card I used is on one of my banks which put a hold on that transfer just because it was an online purchase at 5am so they were making sure everything was alright. However, 15min after the attempt the casino discarded that deposit as invalid. Yesterday the bank released that hold and processes the payment, however, the casino chat support tell me that they can't do anything about it and they can't know for sure that the money has been deposited. I provided them with a reference number that they sned for each deposit that it reflects on my bank account but it doesn't seem that they even care about that. So this is it, I am in a situation where I don't know if I should get a lawyer or what. Besides the issue with gambling, these people have made these last two days a living hell. I have enough issues with these casinos taking me already, and now this is just too much. Please give me at least some advice on how to proceed with this. Should I get a lawyer or what should I do.

20:05 Cause of my limit How I can change that so I can still play pleaseHiw ican change this ,so I can play normalHow I change my wager limit I mean. 20:04 I make just now a new deposit 20 euro but I have a message tell me that I can t play

The vip manager [EDIT] from. Wild Fortune Casino closed my account after 1 day opened again after closing again, without any informations. I've deposited around 1300-1400 euros in this casino, I've verified my account fully, suddenly from a day to another almost all deposit options disappeared, casino didn't informed me clearly, they advised me to deposit with Skrill, so I've deposited with Skrill after next day my account was locked! I asked my money v, a full refund and i don't get any answers back!!!

For the sake of completeness, I briefly state below the statement of fact (in bullet points) and the explanation of the dispute, as I view it as of today: ·       I have a dispute with an online casino provider, wildfortune.com. This provider is – as far as I can ascertain – established and licensed in Malta; ·       I created an account in my name about three months ago on the site of the above-mentioned online casino; ·       I  have made deposits into this account via our common, so-called and/or, ING bank account. This account is in the name of my wife, [EDIT], and myself; ·       My wife and I have been married in community of property for years; ·       Also I made 27 payments on the same account via my wife's Paysafecard; ·       Paysafecard is an account with which you can deposit cash via a top-up card, in fact a kind of prepaid credit card. This card can be purchased online in the Netherlands via, for example, bel credit.nl and is widely used; ·       Payments via my wife's Paysafecard amount to 3670,- euro. ·       Now I have used the services of the online casino several times in recent months; ·       Luckily I have collected a total winning amount of EUR 80,000; ·       At the recent time I requested wildfortune.comto proceed with the payment of the winning amount, the site immediately requested account verification; ·       They requested by email for the following documents for verification: 1.      Identity card [EDIT] (front and back) 2.      Address Confirmation 3.      Bank statement with a sample debit to the online casino 4.      Paysafecard account statement showing the deposits to the online casino ·       I of course complied with this request and sent the documents by email. ·       Then I received an amazing response last week from wildfortune.com that my account is blocked and the amount of EUR 80,000 that I won has been confiscated; ·       Reasonis in short as follows: ·       Breach of terms and conditions; ·       I will send the relevant heading about the violation of the conditions in an attachment; ·       Relevant text from English email from wildfortune.com: ‘Deposits by a third party are not allowed. If a security check shows that this is the case, your account will be blocked and the amount confiscated.' ·       Also they now state as of today that they want to refund the amount of EUR 3,670  deposited with the Paysafecard, again stating that it comes from a third party (my - in community of property - married wife); ·       They want to transfer the amount to the aforementioned joint ING bank account of my wife and me. I have indicated that I will not cooperate with this for the time being because the dispute must be resolved.      

I thride to withdrauwl money but the confisadit it because i aprentley i put in a the hi bet but the game alow me to this

Casino is saying that I cannot change trustly cash out account. I have done deposit with other account and when making cash out it is impossible change account to same. I need to make another deposit to make cash out correctly. Trying to get help from customer service with no results. They don't send me chat conversations even it reads on their rules. Also asking data from me according the gdpr but they are not giving that for me, even that I have asked.