21.co.uk Casino— player complaints: 11 in English

11 Complaints

0▼ Last 30 days · was 1

0 Unresolved

53.635163395891d Last complaint

— Risk index · no statuses

21.co.uk Casino: 11 complaints filed in English across 1 platform. Most of them are about withheld payouts (36%). Texts below are the players' own words, as published on the source site; last complaint 2026-08-19.

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What players complain about

Withheld payouts 36% 4

Verification 27% 3

Game fairness 18% 2

Account blocks 9% 1

Other 9% 1

Status unknown 11

Complaints by month

Questions and answers

How many complaints are there about 21.co.uk Casino?

The English-language record holds 11 complaints from 1 platform; 11 carry no status from the platform. The latest one is dated 2026-08-19.

What do players complain about?

Mostly withheld payouts — 36% of cases, then verification (27%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 11 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 11

19.08.2026 Trustpilot Other

Despite 21.co.uk leaving a response to the 'serious concerns' detailed in my review, I have had no contact from them des

Despite 21.co.uk leaving a response to the 'serious concerns' detailed in my review, I have had no contact from them despite leaving the details they asked for. Just a reminder, their site allowed deposits of £9k and spend of & £132k in a few hours play, with no interventions or KYC checks. Positio

25.05.2026 Trustpilot Verification

9 weeks and waiting waiting for verification review whilst withdrawal has been confiscated until process is completed. A

9 weeks and waiting waiting for verification review whilst withdrawal has been confiscated until process is completed. Apparently unable to give any time frame to when this might be completed at all. Avoid at all costs.

03.05.2026 Trustpilot Withheld payouts

Edit: updating following casinos reaponse below.Clearly i have already done everything you have suggested below already

Edit: updating following casinos reaponse below.Clearly i have already done everything you have suggested below already after 35 days. It has made no difference. It also doesn't doesn't fill people with confidence around the professionalism of this casino when you respond to a public complaint ab

26.04.2026 Trustpilot Account blocks

Absolutely awful happy to let you deposit when comes to withdraw account suspended and an absolutely awful verification

Absolutely awful happy to let you deposit when comes to withdraw account suspended and an absolutely awful verification process avoid this site others much quicker response and not lengthy verification and very quick payouts .i should of listened to reviews . I have contacted on line chat and always

18.04.2026 Trustpilot Withheld payouts

I've been waiting for any response regarding my account and my withdrawal. I've had a withdrawal pending nearly 10 days,

I've been waiting for any response regarding my account and my withdrawal. I've had a withdrawal pending nearly 10 days, account gone into review as soon as Ive done a withdrawal. Much like many other reviews on here! Stay away from this company

26.02.2026 Trustpilot Verification

What an absolute joke this company are! A week to review documents! Doesnt help when they take over 48 hours to send a l

What an absolute joke this company are! A week to review documents! Doesnt help when they take over 48 hours to send a link to upload something! STAY AWAY

22.06.2025 Trustpilot Game fairness

Started of ok get 3 bronze pots but in 15 years have never had 3 bronze continually all at the lowest figure of 60£ play

Started of ok get 3 bronze pots but in 15 years have never had 3 bronze continually all at the lowest figure of 60£ played with 400 on my own money but nothing after that the pots that you pay extra 10p per spin is a good idea if it is genuine but never so a pot in a week so that also make me wonder

10.06.2025 Trustpilot Withheld payouts

13/06/25 Despite the reply I still haven’t anyone contact me and still haven’t received my withdrawal Would avoid this c

13/06/25 Despite the reply I still haven’t anyone contact me and still haven’t received my withdrawal Would avoid this casino!! Allowed to deposit multiple times but as soon as I click the withdraw I’m kicked out of my account, saying my account is under review despite already have uploaded document

02.05.2025 Trustpilot Game fairness

Most casino sites are out 2 rob you blind we all know that but good god 21.co.uk is on another level. £160 i had to spen

Most casino sites are out 2 rob you blind we all know that but good god 21.co.uk is on another level. £160 i had to spend to get my first bonus which paid a whopping £1.69. Dead spins after dead spins. Stick to mr q or virgin not these dodgy sites that rig all there games

25.12.2024 Trustpilot Withheld payouts

I’m don’t want give any stars.im still waiting my withdrawal 1053£ for 2 weeks already not updated and not get my withdr

I’m don’t want give any stars.im still waiting my withdrawal 1053£ for 2 weeks already not updated and not get my withdrawal yes .this is not right im think they are scammers.im dont know im get my money or not ,my account they close too can’t login to my account now to.

20.11.2024 Trustpilot Verification

Pink Casino suspended and later closed my 21.co.uk account (all Leo Vegas sites are connected like this) for not providi

Pink Casino suspended and later closed my 21.co.uk account (all Leo Vegas sites are connected like this) for not providing 'sufficient and correct documentation' even though I sent my documents, passport, proof of address, card photos and everything and had emails saying they were accepted (see my P

How the risk index is calculated and how complaints are labelled — the method behind this section.