12PLAY— player complaints: 19 in English

19 Complaints

0▼ Last 30 days · was 3

3 Unresolved

50.396164202049d Last complaint

95.3 Risk index

$25,701 Disputed sum

12PLAY: 19 complaints filed in English across 2 platforms, 3 still open, disputed sums $25,701. Most of them are about account blocks (53%). Risk index 95.3. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.

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What players complain about

Account blocks 53% 10

Withheld payouts 21% 4

Other 11% 2

Bonus terms 5% 1

Verification 5% 1

Game fairness 5% 1

Status unknown 15 Unresolved 3 Rejected 1

Sources

Trustpilot 15 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about 12PLAY?

The English-language record holds 19 complaints from 2 platforms, 3 of them without a resolution; 15 carry no status from the platform. The latest one is dated 2026-08-22.

What do players complain about?

Mostly account blocks — 53% of cases, then withheld payouts (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 19 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 95.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 19

22.08.2026 Casino Guru Account blocks Unresolved

Player’s account has been blocked, and his funds have been confiscated.

Player’s account has been blocked, and his funds have been confiscated. [Account] — no_react_reg_bad

22.08.2026 Casino Guru Account blocks Unresolved

Player's account has been closed after withdrawal request.

Player's account has been closed after withdrawal request. [Withdrawal] — no_react_reg_bad

22.08.2026 Casino Guru Withheld payouts Rejected

Player’s account is being closed due to withdrawal issues.

Player’s account is being closed due to withdrawal issues. [Withdrawal] — rejected_other

22.07.2026 Trustpilot Account blocks

they scam on winnersI won 25701SGD, after I requested withdrawal of just 5000SGD they closed my account due "abnormal be

they scam on winnersI won 25701SGD, after I requested withdrawal of just 5000SGD they closed my account due "abnormal bets" but my play was completely normal, it took me month of playing to accumulate this balance and they steal it unfairly!avoid these scammers!!!!

17.07.2026 Casino Guru Account blocks Unresolved

12Play Casino - Player's account has been closed after withdrawal request.

The player from Singapore had his account suspended after requesting a withdrawal of 5,000 SGD from his winnings of 25,701 SGD. The casino claimed his bets were abnormal and violated their terms of service, while he stated that his gameplay had been normal. He sought assistance in retrieving his winnings and was only offered a refund of his last deposit. We were unable to move the case forward because the casino had a long record of not responding to our mediation attempts. As a result, the complaint was closed as unresolved due to the casino’s lack of cooperation.

13.07.2026 Trustpilot Withheld payouts

Won a few thousand RM and tried to withdraw my winnings. Suddenly, I was told I had “violated the rules,” and my funds w

Won a few thousand RM and tried to withdraw my winnings. Suddenly, I was told I had “violated the rules,” and my funds were confiscated.Seriously? It was only a few thousand ringgit. If players lose, everything is fine. But once someone wins, suddenly there are “rule violations.” Be careful before u

10.04.2026 Trustpilot Account blocks

top up 300, win till 1k, said i violated their company policy, please explain me how betting and winning on NBA is viola

top up 300, win till 1k, said i violated their company policy, please explain me how betting and winning on NBA is violating, closed my account and shut their customer support, sent emails and no replies. worst experience ever, avoid this website at all cost..

10.03.2026 Trustpilot Withheld payouts

bad experience website, only deposit cant withdraw

24.02.2026 Trustpilot Account blocks

Top up 300 Win 1k suddenly one day ask for ID, after providing ID blacklisted my account for totally no reason. Scammer.

Top up 300 Win 1k suddenly one day ask for ID, after providing ID blacklisted my account for totally no reason. Scammer. Please avoid

04.12.2025 Trustpilot Bonus terms

They email me risk free bet of up to SGD$100. I checked with agent on "live chat" and they told me both sports and casin

They email me risk free bet of up to SGD$100. I checked with agent on "live chat" and they told me both sports and casino included.Now after deposit my money with them and play on their platform, they email me no payout as this is limited to live casino only.Its not that I dont have money to play bu

27.11.2025 Trustpilot Account blocks

They are scam. I have my account frozen after deposit ~10K USDT. Customer service keep saying I violated their terms and

They are scam. I have my account frozen after deposit ~10K USDT. Customer service keep saying I violated their terms and conditions without clarify. They just scam me out. Never play on this site

19.10.2025 Trustpilot Game fairness

they used a lot of fake accounts to take part of 12 goals events, u will never win the prize at all, be careful of your

they used a lot of fake accounts to take part of 12 goals events, u will never win the prize at all, be careful of your money, 12play is cheating platforms

25.09.2025 Trustpilot Account blocks

THESE ARE SCAMMERS!!!! I DEPOSIT 2,000 USDT!!! When I had 1,000 USDT in my account, I made a request!!! BUT INSTEAD OF G

THESE ARE SCAMMERS!!!! I DEPOSIT 2,000 USDT!!! When I had 1,000 USDT in my account, I made a request!!! BUT INSTEAD OF GETTING MY MONEY, I GOT MY ACCOUNT BLOCKED!!!! I HAVE NEVER SEEN SUCH SCAMMERS IN MY LIFE!!!!

21.09.2025 Trustpilot Withheld payouts

FK U scammer dog , Dont play this website . Its a scam . u never get paid and u cant withdraw at all . Go Give dog FK

05.09.2025 Trustpilot Other

Worst betting companion as can remove any thing as they like without any notice and inform. Please do not play on this c

Worst betting companion as can remove any thing as they like without any notice and inform. Please do not play on this companion. A lots of cheat

26.08.2025 Trustpilot Verification

Dont Play this platform, this platform will asking to provide FULL IC PHOTO without any hidden when you want to make wit

Dont Play this platform, this platform will asking to provide FULL IC PHOTO without any hidden when you want to make withdrawal. Even you no claim bonus, I win RM1k ONLY, also not able to withdrawal. Scam platform.

18.08.2025 Trustpilot Account blocks

This platform blacklist me and say will refund for me for no reason, and now I can't even contact the live chat, well pl

This platform blacklist me and say will refund for me for no reason, and now I can't even contact the live chat, well play,

08.05.2025 Trustpilot Account blocks

this a rubbish betting site be carefull of this one. they will block your account without violing of any rules.but if ke

this a rubbish betting site be carefull of this one. they will block your account without violing of any rules.but if keep on loosing the show must go on. but if u win two straight. they will suddenly lock ur account.

12.02.2025 Trustpilot Other

I get win money no any wrong way I play live roulette after they say management decide violated rules when I ask what I

I get win money no any wrong way I play live roulette after they say management decide violated rules when I ask what I violated they say we can't tell its really bad

How the risk index is calculated and how complaints are labelled — the method behind this section.