20Bet— player complaints: 19 in English

Player's funds are being withheld. [Other] — waiting_for_casinoguru

Player’s winnings are confiscated. [Winnings dispute] — unresolved

Player’s winnings are confiscated. [Winnings dispute] — rejected_other

Player's withdrawal is denied. [Withdrawal] — unresolved

Player's withdrawal requests are repeatedly canceled. [Withdrawal] — waiting

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 22 Aug 2026 Automatic translation:

Costumer service doesn't answer, while they give limits for nothing.

My funds have been stolen and account closed while I was in a hospital. Support haven't showed any interest to help me. Closed my account and I can't even complain. I've sent mail to customer service, but didn't get any reply from them.

Dissapoint after one month on casino account on 20Bet. Lost alot of money, get only poor bonus what is impossible to win.Casino give goodwill bonus after horrible lost at first day, bonus amount is 0,14% of my lost amount. Ridiculous.Last withdrawal they dont wanna pay because some rules i break wha

The player from Greece was facing issues with her withdrawal as the casino rejected it. We asked her for details about KYC, the payment method, bonus use, and communication with the casino, but she did not reply to our requests or reminders. As a result, we were unable to investigate the case further, and the complaint was closed for now due to lack of response.

The player from Germany’s winnings of €1,531.00 were canceled during a withdrawal attempt, with the casino claiming he had violated a bonus rule. He stated that he had never used a bonus and had deactivated it before playing. He could still log in, but he did not provide the requested communication and deposit screenshot despite our follow-up questions and deadline extension. As a result, we closed the complaint for now because the case could not be investigated further without his response.

The player from Germany submitted a complaint against 20Bet regarding the confiscation of his winnings despite meeting the wagering requirements for two separate promotions. He questioned the validity of the confiscation, as the operator had not provided a contractual basis for their actions related to the €50 Sports Free Bet. He requested clarification on the specific clause in the Bonus Terms that justified the decision. We reviewed the case and found that, while he was playing with the active “Happy Spins 50 FS” bonus, he placed several bets above the maximum allowed bet limit, which gave the casino grounds to confiscate the bonus winnings. His sports betting dispute was closed without assessment because it fell outside our scope, so the complaint was closed.

The player from Ireland claimed he had been scammed by 20bet casino, losing 9187€ after experiencing smooth initial withdrawals. After receiving VIP status, his subsequent withdrawal requests faced continual delays, cancellations, and additional document requests. Ultimately, his account was closed following the decline of a request for funds that consisted solely of his deposited amount. We reviewed all information and confidential evidence provided by the casino and concluded that the account closure and confiscation of funds were supported by the casino's Terms and Conditions. Therefore, the complaint was rejected as insufficient grounds existed to recommend the return of the funds.

I deposited €450 and played around 15 different games without getting a single bonus feature. It was a complete waste of time and money. Very disappointing experience, and I definitely would not recommend this casino.

The player from Austria filed a complaint against 20Bet after his account was closed and winnings of approximately EUR 4,000 were confiscated due to an alleged duplicate account registered under an inactive email. He asserted that there was no intention to create multiple accounts and requested a review of the case for a fair resolution. After reviewing the evidence, it was acknowledged that the previous account had been inactive and the duplicate account was not created intentionally. However, the casino's one-account-per-player policy was upheld, and the confiscation of winnings from the duplicate account was found to be consistent with the casino's Terms and Conditions and industry practice. The complaint was therefore closed and rejected.

I am filing this complaint against TechSolutions Group N.V. regarding a severe failure in their Duty of Care and Responsible Gambling protocols. **Key Facts:** On **March 3, 2025**, I self-excluded from **Bizzo Casino** (part of the same group) due to a gambling addiction (ludopathy). Despite this, my account on **20Bet** remained active until **July 29, 2025** (148 days later). During this period, I deposited a total of **€10,573.99** with zero withdrawals. The data used for both accounts (Bizzo and 20Bet) is **100% identical**: Name: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ DOB: ▇▇▇▇▇▇▇▇▇▇ Address:▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ According to industry standards for "Fair and Safe" gambling, the operator had the technical means and the ethical obligation to identify me as a vulnerable player and block my access across all their brands immediately. Allowing a self-excluded player with identical PII to deposit over €10k for 5 months is a major systemic failure. I am requesting a full refund of the net deposits made on 20Bet between March 4, 2025, and July 29, 2025. I have the PDF documents to prove both accounts' data and the closure dates. ## Chat transcript  Logan Mon, 20 Apr 2026 18:11:47 CEST Benvenuti al supporto di Bizzocasino! ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 18:12 salve ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 18:12 ho fatto una un richiesta ma e' stata soddisfatta in modo parziale ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 18:12 puo' dirmi se il mio account e' stato disabilitato perche ho detto che sono ludopatico  Logan 18:13 La informiamo che il suo account è stato chiuso in seguito a una precedente comunicazione e, purtroppo, non può essere riaperto. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 18:14 si la motivazione e' perche io sono ludopatico giusto ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 18:14 ?  Logan 18:17 Ti informiamo che il tuo conto è stato chiuso a causa di problemi legati al gioco d'azzardo e non può essere riaperto. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 18:18 grazie

They allowed me to open account, but as I won they told me it was duplicated, then they told me they will discount my earnings but they' d withdrawal my deposits. Sin ce that day I am trying to get m money back. Very slow reply, they took 2 days for almost everything they said to me 3 times that transfers failed, and they don't allow me to use another withdrawal method than transfers. they are trying to tire me, so I desist. But I thhink this is completely unfair, many people claimed this casino about same issues, they don't allow you to withdrawal. They must be punished because of this.

Dear ThePogg Team, I am seeking assistance in resolving a dispute with 20Bet Casino. A significant portion of my account balance was confiscated under the claim that I violated their bonus terms by exceeding the maximum bet limit with an active casino bonus. However, I believe this decision is unjust for the following reasons: 1. **Separate funds from sports betting**: A substantial part of my balance originated from sports betting, which is unrelated to any casino bonus terms. Despite this, the casino confiscated my entire balance, including funds unrelated to the casino bonus. 2. **Timeline of alleged violation**: I am confident that any alleged violation, such as purchasing respins, occurred only after I had fully completed the wagering requirements for the bonus. I have requested detailed proof from the casino, but they have failed to provide any evidence to support their decision. 3. **Lack of transparency**: Despite my repeated attempts to resolve this issue directly with the casino, I have only received copy-pasted responses that do not address my specific concerns or provide the requested evidence. I have attached supporting evidence, including screenshots of my communication with the casino and transaction history that shows my balance growth through sports betting. I kindly request ThePogg to mediate this dispute and assist in reaching a fair resolution. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hello, I made a deposit of 500€ to the website of 20bet. I´ve got the welcomebonus for sport. I made a combination bet of 500€ and won my 1st bet. I hade 1417,5€ in my account and got the 100€ welcomebonus. I wanted to withdraw some money to lower my risk. My withdrawal request was declined with the following reason: "Please be informed that during the security check, we have determined that your account has a duplicate, which is a direct violation of our rules. It is important to note that only one account with or without bonuses is allowed per player/IP/device. Therefore, we were forced to confiscate the balance and close your gaming profile. The Casino has zero tolerance for advantage play, such as but not limited to creating more than one account to get an advantage from the Сasino. We would like to remind you that you have accepted our Terms and Conditions upon registration process. You can get fully acquainted with them by the following link: "https://20bet.com/information/terms-and-conditions" Keep in mind that this decision was made by the Casino administration and is not subject to further consideration." I know from other user that 20bet is doing this precedure. I don´t know why but I know that several other user are in the same situation. I asked in the livechat to withdraw my deposit. But they said that even my deposit won´t be withdrawn. I hope you can help me. Kind regards