Deposit not credited for 2 months
Reason: Declined payment
Hello AskGamblers Team,I am submitting a complaint against 1xBet Casino for a deposit not credited.User ID: 1738661065Ticket: 19435086Date: 14/07/2026Amount: 3000 MAD via CIH BankI deposited 3000 MAD via CIH Bank, money was deducted from my CIH account but never added to my 1xBet balance. I contacted 1xBet support many times for over 2 months, they only say wait.I have attached all proofs: CIH receipt, 1xBet ticket screenshot, and support chat.Please help me recover my 3000 MAD.Thank you,Yahya
--- Ответы в треде ---
AskGamblers • Support Team 2 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
yahyaboutass40 • Morocco 2 days ago Hello AskGamblers Team and 1xBet Team, Thank you for your reply. I confirm that the deposit has been credited to my account. Account ID: 1738661065 Transaction number: 22552884223 The balance is now visible in my account. You can mark this complaint as RESOLVED. Thank you for your help. Best regards
AskGamblers • Support Team 2 days ago Dear @yahyaboutass40,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
1xBet Casino • Representative 2 days ago Hello, We would like to clarify that the deposit in question has already been successfully credited to the player’s account. The transaction was processed under transaction number 22552884223. We kindly ask the player to check the account balance and transaction history accordingly. Thank you for your understanding. Best regards, 1xBet Team
