1xBet — player complaint #33144, 2026-09-05: withheld payouts

Reason: Declined payment Dear AskGamblers Support Team,I am submitting this formal complaint regarding 1xBet withholding my withdrawal and unnecessarily delaying my identity verification (KYC) process.Account Details: Account ID: 1004806711 Registered Email: < email removed > Pending Balance: ~2000 USDTTimeline & Details of the Issue:I recently placed standard bets on the platform and accumulated profits (~4,000 USDT).When I requested to withdraw my remaining balance of ~2000 USDT, my withdrawal was blocked due to a pending identity verification (KYC).I have already provided all requested identification documents over a week ago.Despite waiting for over 7 days, my account verification remains incomplete. I have repeatedly contacted customer support and emailed the security department (⁠secu­rit­y-e­n@1­xbe­t-t­eam.com⁠), but I only receive generic replies stating that the verification is still in progress.Conclusion:My submitted documents are 100% genuine and fully accurate. I have strictly abided by all platform rules and terms of service. I request 1xBet to complete my account verification immediately and release my withdrawal of ~2000 USDT.Thank you for your prompt assistance in resolving this issue.Sincerely,< full name removed > --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @springtra,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1xBet Casino • Representative 3 weeks ago Hello, We are pleased to confirm that your account verification has been successfully completed. You may now proceed with your withdrawal. If you experience any difficulties, please contact our Support Team through the official live chat or support email. Best regards, 1xBet Team 1xBet Casino • Representative 3 weeks ago Hello, The case is still under review by the relevant department. We kindly ask you to wait for the outcome of the ongoing verification and investigation. We will provide an update as soon as further information becomes available. Thank you for your patience and understanding. Best regards, 1xBet Team springtra • China 1 month ago Thank you for the update. However, this matter has been delayed for an unreasonable amount of time. I have fully complied with all verification procedures and submitted all requested documentation. Furthermore, 1xBet has now unfairly reduced my betting odds and account limits while withholding my funds. This is a clear attempt to restrict my account and pressure me, which violates fair gaming practices. "Forwarding to the relevant department" without a concrete timeframe is completely unacceptable. I request 1xBet to provide a specific date for releasing my 2,000 USDT withdrawal. I will keep this complaint open and active until the full amount is credited to my wallet.