Formal Fraud Complaint
Reason: Declined payment
SubjectFormal Fraud Complaint – Withdrawal Blocked After Full Verification (BDT 13,100)Dear 1xBet Management / Complaints Department,I am writing to file a formal complaint regarding the refusal and blocking of my withdrawal from my 1xBet account.The total balance involved is only BDT 13,100, consisting of:BDT 4,000 — my deposited fundsBDT 9,100 — balance accumulated from my account activityTotal amount requested/held: BDT 13,100I completed the verification process and provided all documents and information requested by 1xBet. I fully cooperated with your verification requirements and had no intention of withholding any information.However, after I submitted the requested documents and completed the required verification, my withdrawal was ultimately refused and/or my account was blocked. This is extremely concerning because I cooperated with the verification process in good faith and expected my legitimate balance to remain accessible.I therefore request that 1xBet management urgently investigate this matter and provide me with a clear written explanation for:The exact reason my withdrawal was refused.The exact reason my account was blocked or restricted.Which specific term or condition of 1xBet you believe I violated, if any.Why my documents were requested and reviewed if the account was subsequently blocked.What will happen to my BDT 4,000 deposited funds.When and how the remaining BDT 9,100 balance will be paid to me, if it is considered valid.I want to emphasize that BDT 13,100 is not a large amount, but the principle of the matter is important. A customer should not be asked to provide verification documents, fully cooperate with the verification process, and then have their withdrawal blocked without a specific and transparent explanation.If 1xBet believes there is a legitimate reason to refuse the withdrawal, please provide the relevant evidence and identify the precise account rule or Terms & Conditions applicable to my case.I request that this complaint be escalated to a senior compliance or management team member for independent review.Please do not provide a generic response. I am requesting a specific explanation of the decision and a clear resolution regarding my BDT 13,100 balance.I have retained records of my deposits, account balance, withdrawal request, correspondence with 1xBet, and all documents submitted during verification. I am prepared to provide these records again if required.I hope 1xBet will resolve this matter fairly and promptly.Sincerely,1xBet Account/Username: [1810973863]Withdrawal Amount: BDT 13,100Deposit Amount: BDT 4,000Account Balance/Income: BDT 9,100Withdrawal Request Date: [21/09/2026]
--- Ответы в треде ---
MOHAMMEDHOSSAIN45 1 day ago Thank you for your response.Provide me update please
1xBet Casino • Representative 1 day ago Hello, We would like to clarify that we are still awaiting a response from the relevant department regarding the player’s case. The matter remains under review, and we will provide an update as soon as we receive further information. We kindly ask the player to remain patient while we await the department’s response. Thank you for your patience and understanding. Best regards, 1xBet Team
MOHAMMEDHOSSAIN45 4 days ago Hello 1xBet Team and AskGamblers, Thank you for your reply. I want to clarify my situation clearly in this complaint thread. I am a refugee in Bangladesh. I do not have a normal Source of Wealth (SOW) or Source of Funds (SOF) because I have no salary, business, tax records, property, or standard bank statements. My income is UNHCR humanitarian assistance/ration and occasional cash-for-work. I used this money to deposit into my 1xBet account. Since I do not have normal banking access, I deposited in cash through a local payment agent/sub-agent. I am not refusing verification. I am asking 1xBet to accept documents that a refugee in Bangladesh can actually provide. I can provide: · UNHCR refugee registration/ID card · UNHCR ration/assistance card or distribution slips · Camp/block registration documents · Local agent/sub-agent deposit receipts, chats, or transaction IDs · My 1xBet deposit and betting/withdrawal history Please confirm exactly which alternative SOW/SOF documents you will accept in my case. I have deposited and played in good faith. If you continue to demand documents I cannot obtain, and my winning withdrawal is withheld, it appears that the SOW request is being used to deprive me of my legitimate winnings. I respectfully request a fair review and escalation to a senior compliance manager. I can send all documents privately to 1xBet/AskGamblers. Thank you. Best regards,
1xBet Casino • Representative 4 days ago Hello, Thank you for your message. We would like to clarify that the Security Department has requested additional documentation regarding the Source of Wealth (SOW) as part of the ongoing verification process. At present, we are awaiting the requested SOW documentation from the player. We kindly ask the player to check the latest instructions received from the Security Department and submit the required documents accordingly. Once the requested information has been received, the relevant department will be able to continue the review of the case. Thank you for your cooperation and understanding. Best regards, 1xBet Team
