Complaint against 1xBet 450 MAD deposit not credited after more than 69 hours
Reason: Amount not credited
I am submitting this complaint regarding a 450 MAD deposit made to my 1xBet casino account on September 22, 2026 at 22:08 (Morocco time) using Al Barid Bank.As of September 25, 2026, the deposit has still not been credited to my casino account, despite the fact that I have contacted 1xBet repeatedly and provided all the evidence requested.What happenedOn September 22, 2026 at 22:08, I initiated a deposit of 450 MAD through the deposit method offered to me on the 1xBet platform.Before making the payment, I took a screenshot of the 1xBet deposit page showing the payment details and the account information provided for the transaction.I then transferred exactly 450 MAD via Al Barid Bank to the payment account/agent indicated for the deposit.The bank transfer was successfully completed, and I have the official payment receipt confirming the transaction.I also have screenshots showing the deposit information displayed by 1xBet before the transfer and the relevant information after the transaction.Numerous contacts with 1xBetWhen the money was not credited, I contacted 1xBet several times through different channels, including:* Email support;* Live chat;* Payment queries opened through their system.I provided all the requested evidence, including the bank transfer receipt, transaction date and time, amount, payment/agent details, screenshots of the 1xBet deposit page and other information concerning the transaction.Despite all this documentation and my repeated follow-ups, the deposit has still not been credited and the matter has not been resolved.Initially, I waited more than 31 hours before sending a formal complaint. After more than 55 hours, I contacted them again and explicitly requested that they either credit the 450 MAD to my casino account or return the money to the bank account from which it was sent.As of the time I am submitting this complaint, more than 69 hours have passed since the transfer, and I still do not have access to my money.Active 50% bonus and wagering requirementsThere is another important aspect of this complaint.At the time of this incident, I had an active 50% bonus on my 1xBet account, and I made this deposit specifically because I was trying to continue and complete the wagering requirements associated with that bonus.The delay therefore does not only concern the missing 450 MAD. It may also affect my ability to complete the wagering requirements within the applicable time limit.I have asked 1xBet to ensure that a delay on their/payment provider’s side does not negatively affect my active bonus or my ability to complete its wagering requirements.I am particularly concerned because this is not the first time I have experienced deposit-related difficulties when I have had an active bonus.I cannot prove that the current delay is intentionally connected to my bonus, and I do not want to make an unsupported accusation. However, the recurrence and timing of these issues are concerning enough that I believe they should be documented and reviewed.Why I am submitting this complaintI want to emphasize that this complaint is not really about the monetary value of 450 MAD.The amount itself is relatively small. My concern is about the handling of a financial transaction and the fact that, despite providing proof that the transfer was made using the payment information supplied for the deposit, I have been waiting for days without a resolution.A customer should not have to repeatedly submit the same evidence and contact multiple support channels simply to establish what happened to a documented deposit.I have tried to resolve this matter directly with 1xBet before bringing it to AskGamblers, but after more than 69 hours and numerous contacts, I believe independent assistance is now justified.Resolution requestedI respectfully ask AskGamblers to assist me in obtaining a clear and final resolution from 1xBet.I request that 1xBet:1. Immediately credit the missing 450 MAD deposit to my casino account; OR, if they are unable to do so, refund the full 450 MAD to the bank account from which the transfer was made.2. Confirm what happened to the funds and explain why a successfully executed and documented deposit has remained unresolved for several days.3. Confirm that the delay will not negatively affect my active 50% bonus, its validity period, or my ability to complete the applicable wagering requirements, since the deposit was made for that purpose.4. Review the history of this transaction and my previous contacts with support so that the matter can be properly investigated rather than simply requesting the same documentation again.I am prepared to provide AskGamblers with the supporting evidence, including the bank transfer receipt, screenshots of the 1xBet deposit instructions/payment details, screenshots relating to the transaction, payment-query information, and my correspondence with 1xBet support.I hope 1xBet will resolve this matter promptly and transparently.Thank you to the AskGamblers Complaints Team for reviewing my case.Casino: 1xBetDisputed amount: 450 MADDeposit date: September 22, 2026Deposit time: 22:08 (Morocco time)Payment method: Al Barid BankCurrent status: Deposit not credited / refund not received
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AskGamblers • Support Team 3 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
moulayismail • Morocco • 10 reviews 4 days ago Voici un message en anglais adapté pour demander à AskGamblers de clôturer la plainte comme résolue, tout en signalant clairement la différence de devise : Hello AskGamblers Team, I would like to request the closure of my complaint against 1xBet, as the casino has finally credited my deposit to my account. The original deposit was 450 MAD, made on September 22, 2026 at 22:08. After approximately 7 days of waiting, the funds have now been credited. I would nevertheless like to mention for the record that although my original deposit was 450 MAD, 1xBet credited my account with USD 43. However, since the main issue concerned the missing deposit and the funds have now finally been credited, I consider the main subject of my complaint resolved and I agree to close the case. I would especially like to thank the AskGamblers Complaints Team for your assistance, professionalism and support. I have used AskGamblers on several occasions, and once again your platform has been very helpful in obtaining a resolution. Your service provides valuable support to players when communication with a casino does not lead to a timely solution. Thank you again for your help. Please mark my complaint as resolved and closed. Best regards
moulayismail • Morocco • 10 reviews 4 days ago Hello 1xBet Team, Thank you for your response. Please find below the information you requested: Player ID: 12232435 Payment Query / Ticket Number: 22727994 & 22730475 Deposit date: September 22, 2026 Deposit time: 22:08 Deposit amount: 450 MAD Payment method: Al Barid Bank I would also like to clarify that all the requested screenshots and proof of payment were already submitted when I opened my first Payment Query No. 22727994, shortly after I noticed that the deposit had not been credited. These documents include the Al Barid Bank payment receipt, screenshots showing the deposit/payment details provided by 1xBet before making the transfer, and the relevant screenshots confirming the transaction. I have also already provided the supporting screenshots and receipt here through my AskGamblers complaint as well as directly to 1xBet through your casino/support system. Therefore, all the information and supporting evidence required to trace this transaction has already been made available to 1xBet. I kindly ask you to review Payment Query No. 22727994 and the documents already attached to my case and proceed with the investigation without requesting the same documents repeatedly. Considering that the deposit was made on September 22, 2026 at 22:08, this issue has now remained unresolved for several days. I would therefore appreciate a concrete resolution as soon as possible: either credit the 450 MAD deposit to my account or return the funds to the bank account from which they were transferred. Thank you, and I look forward to your prompt resolution. Best regards,
1xBet Casino • Representative 4 days ago Hello, Thank you for contacting us. To assist you with this deposit, we will need the following information: - your player ID, - the payment query number from your personal account (ticket number), AND - the date and time, amount, and a screenshot of this deposit. Once we receive a response regarding this transaction, we will get back to you right away. Look forward to your reply! Best regards, 1xBet Team
