1xBet — player complaint #33020, 2026-09-05: withheld payouts

Reason: Delayed payment Account ID: 629972373Amount: 34,400.78 EGP1xBet is holding my balance and refusing all withdrawals. Reason given: "Account linked to agent".I deposited money to 9 different agents provided by 1xBet live chat support. ALL agent numbers are FAKE and not on WhatsApp. Examples: 19810606055, 17173681477, 17740441281, 17012345678, 18773681009I contacted support. Agent named "Ammar" closed the chat immediately when I mentioned Curacao license and AskGamblers complaint.This is fraud and scam. I have been playing and winning but cannot withdraw.Proof attached: Balance screenshot, Deposit history, Rejected withdrawal screenshots, Chat screenshot.Please force 1xBet to remove the agent link and allow me to withdraw to my wallet: 01018028374 --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear @fcyjf­uyx­ouc­iyt­cyf­ixougc,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have contacted casino by sending email to given email address info-a­­r@­1­x­be­­t-t­­ea­m.comPlease keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse contacting casino via suggested email address or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation. 1xBet Casino • Representative 3 weeks ago Hello, As previously advised, we have asked you to contact the relevant department at info-a­r@1­xbe­t-t­eam.com with a detailed request regarding your withdrawal. Since the withdrawal is being processed through a cash desk, the relevant department needs to review the matter and provide the necessary information. Please contact the specified email address so that your case can be properly investigated and the next steps can be determined. Best regards, 1xBet Team fcyjfuyxouciytcyfixougc • Egypt 3 weeks ago Hello AskGamblers Team and 1xBet,I have attached proof that I contacted 1xBet support multiple times with different agents: Mourad, Sami, Ameer. All of them ignored me or gave no solution.I also sent 6 emails to securi­ty-­en@­1xb­et-­tea­m.com and retail­@1x­bet­-te­am.com from 26/08/2026 to 29/08/2026 and received NO reply. Screenshot attached.The problem is: I did NOT request withdrawal to cash desk/agent. I want to CANCEL this withdrawal and request a new withdrawal directly to my Vodafone Cash wallet.Wallet Number: 01018028374Amount: 15,000EGPAccount ID: 629972373Please force 1xBet to change the withdrawal method to my wallet instead of the agent.I will not contact the agent again.Please keep the complaint open until I receive my money to my wallet.Thank you,<full name removed> 1xBet Casino • Representative 3 weeks ago Hello, We currently recommend that the player contact the relevant department at info-a­r@1­xbe­t-t­eam.com. As the withdrawal is being made through cash desks, our payment specialists handling electronic payment methods are unable to verify this matter. We also cannot see any correspondence from the player sent to our Support Team by email. Please send a detailed request to the specified email address first. Once the relevant department provides a response, we will review the information and determine the next steps accordingly. Thank you for your cooperation and understanding. Best regards, 1xBet Team