My account is still under verification and I cannot access my funds or withdraw my balance
Reason: Declined payment
Dear AskGamblers Complaint Team,I need your assistance regarding my 1xBet account, which is currently under security verification.1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to: security-en@1xbet-team.comI have already sent the requested documents to the Security Department, but I have not received any response from them yet.My account is still under verification and I currently cannot access my funds or withdraw my balance.I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.I am fully willing to provide any additional documents required for the verification.Please help me contact 1xBet and find out the current status of my account and funds.I have attached screenshots of my communication with 1xBet as evidence.Thank you for your help.Kind regards,
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AskGamblers • Support Team 3 weeks ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1xBet Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
1xBet Casino • Representative 3 weeks ago Hello, We have sent AskGamblers the relevant evidence and supporting information regarding the multiple account connection identified in this case. The provided materials contain evidence supporting our findings concerning the player's connection to the related account. Best regards, 1xBet Team
1xBet Casino • Representative 3 weeks ago Hello, We are currently collecting the necessary information and evidence regarding this case. We will provide a detailed response, together with the relevant supporting information, directly to AskGamblers via email shortly. Thank you for your patience and understanding. Best regards, 1xBet Team
AskGamblers • Support Team 1 month ago Dear 1xBet Casino,The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
