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1xBet — player complaint #1940, 2026-08-06: verification

1xBet: a player complaint filed on 2026-08-06, about verification. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-08-06 Trustpilot Verification

12 Days of Endless Verification and Still No Withdrawal

Title: 12 Days of Endless Verification and Still No WithdrawalMy experience with 1xBet has been extremely disappointing.The issue started on 26 July 2026, when my withdrawal was suddenly placed on hold and my account was blocked for verification. I immediately cooperated with the verification process and submitted every document requested by the security team.Over the next 12 days, the process became a cycle of repeated delays. Every few days, I was asked to provide another document. Each time, I submitted the requested document promptly, only to receive generic copy-and-paste responses asking me to "please wait." No one provided a meaningful update, explained whether there was any issue with my documents, or gave an estimated timeline for completing the verification.The latest incident has been the most frustrating. The security team requested my PAN card, which I submitted multiple times:As a PDF attachmentAs a JPEG imageAs an email attachmentEmbedded directly in the email bodyDespite sending the document in multiple formats, I was later informed that they had not received it. I have the complete email trail proving that the documents were sent successfully. This has further prolonged the verification process without any apparent justification.As of today, my account still contains approximately ₹273,000 (INR), and my withdrawal remains unavailable. This is a significant amount of my hard-earned money, and the prolonged delay has caused considerable financial stress and anxiety.I have maintained complete records of this case, including:Around 70 email exchanges with the support team.Screenshots of every document submitted.Screenshots of my account balance and pending withdrawal.The entire verification and communication history.I understand and fully support legitimate KYC and anti-fraud verification procedures. My concern is not the verification itself, but the way it has been handled. Despite my full cooperation and prompt submission of every requested document, the process has continued without transparency, clear communication, or a reasonable timeframe for resolution.Based on my personal experience, I would strongly advise prospective customers to carefully research recent reviews regarding withdrawal processing and verification delays before depositing significant amounts with 1xBet.I sincerely hope 1xBet reviews my case, completes the verification process promptly, and releases my withdrawal without any further unnecessary delay.

Complaint data

Case number
#1940
Filed
2026-08-06
Status
Status unknown
Category
Verification
Place among complaints about 1xBet
265 of 410 by date, newest first
Source
Trustpilot — original ↗
Text
353 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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