1xBet — player complaint #33040, 2026-09-05: account blocks

Reason: Registration issues "On September 1st, I made a deposit via Vodafone Cash for 12,735 EGP. Shortly after the deposit, my account was suspended. I have contacted the casino support multiple times by email but have received no reply, which is consistent with my previous experience with this operator. This deposit has not been used for any bets — I did not win or lose anything from it, since the account was suspended before I could use it. I am requesting a full refund of the deposited funds, as no service was provided after payment was taken. My account has a verified, long-standing history with this operator, and no clear reason for the suspension has been given.User ID: [1225939559] --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity. 1xBet Casino • Representative 2 weeks ago Hello, Please note that the deposit of 12,735 EGP was not credited to our account. The transaction was cancelled, and the funds should be returned to the payment details originally used by the player to make the deposit. Therefore, the funds are not being retained by 1xBet and should be returned through the original payment method. Best regards, 1xBet Casino Team Marwan_Mahmoud 3 weeks ago Okay i am waiting 1xBet Casino • Representative 3 weeks ago Hello! We will check the information regarding this case and get back to you as soon as possible.