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1xBet — player complaint #59397, 2025-05-01: account blocks

1xBet: a player complaint filed on 2025-05-01, about account blocks, 24,000 MAD in dispute, status — unresolved. Published on CasinoReviews. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2025-05-01 CasinoReviews Unresolved

1xBet - NOT PAYING WITHOUT EVIDENCE

**I had an player account with 24 000 MAD and they cancel all my winnings and return my deposit which is 14 000 MAD** **They sent these email** Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company: Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable: 1. To block (close) the account (including any multi-accounts), which may entail: - all bonuses, free bets and winnings received from those bonuses and free bets when using this multi-account becoming void and lost to you - at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and multi-accounts. We also have the right to refund any amounts that are owed to us in connection with this multi-account, directly from any of your accounts (including any other multi-account). 2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the multi-account will be voided, the multi-account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation). The decision was made after rigorous investigation of the case by The Security Department. We ask you not to create gaming accounts with The Company. Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal. All further questions concerning the case of blocking from your side will be ignored. You can withdraw the deposited sum only. **Obviously, I only have one player account, a very good excuse not to pay my winnings, so I strongly contest this. Please need your help so that they can provide proof and show us where these multiple accounts are. Who are they linked to? Otherwise it is THEFT.**

Complaint data

Case number
#59397
Filed
2025-05-01
Status
Unresolved
Category
Account blocks
Disputed sum
24,000 MAD
Place among complaints about 1xBet
384 of 410 by date, newest first
Source
CasinoReviews — original ↗
Text
370 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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