1xbet Casino - Stalling and no update on verification process
Reason: Verification issues
Dear 1xBet Support Team,I am contacting you again to submit a FORMAL COMPLAINT regarding the restriction/blocking of my account, which has now remained unresolved for approximately two months.I have fully cooperated with the Security Department and have provided the documents and verification materials requested from me. However, after all this time, the only response I continue to receive is that requests are processed “in the order they are received.”I want to make it absolutely clear that this response is no longer acceptable after approximately two months of waiting.I understand that 1xBet may have internal security and verification procedures. However, this does not justify keeping an account restricted indefinitely without providing the customer with a specific explanation of the current status of the case, an estimated resolution date, or information regarding whether there is any specific issue with the documents I have submitted.Therefore, I formally request the following:1. That my case be individually reviewed and escalated due to the excessive amount of time that has already passed.2. That I be informed of the exact current status of my security verification.3. That you clearly confirm whether any additional document, information, or verification is still required from me.4. If no further documentation is required, I request a specific timeframe or reasonable deadline for the resolution of my case.5. If 1xBet has determined that my account cannot be reinstated, I request that you provide the specific reason for that decision and the procedure for withdrawing any legitimate remaining balance from my account.6. I also request the case/reference number or identifier of my review, together with confirmation that this complaint has been formally registered.I want to formally record that I have fully cooperated with the verification process and that my case should not remain indefinitely pending while I continue receiving generic automated responses.I have also found publicly available reports from other users describing similar situations, including cases where customers were repeatedly told that requests were processed “in the order they were received” for extended periods of time. For this reason, I am specifically requesting that my case not be answered with another generic response, but with a specific and verifiable update regarding my account.I am not requesting unjustified preferential treatment. I am simply requesting that, after approximately two months, I receive a clear and definitive resolution.Please forward this complaint to the responsible Security/Verification Department and provide me with a substantive response rather than another automated message asking me to wait.I expect a concrete response regarding my case, not another generic request for patience.Sincerely,
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1xBet Casino • Representative 2 days ago Hello, We would like to clarify that we are still awaiting a response from the relevant department regarding the player’s case. The matter remains under review, and we will provide an update as soon as we receive further information. We kindly ask the player to remain patient while we await the department’s response. Thank you for your patience and understanding. Best regards, 1xBet Team
ariel.14.vargas • Bolivia 6 days ago I think the waiting time for the review is too long. I feel like my case is not being given the attention it deserves.
1xBet Casino • Representative 1 week ago Hello, Thank you for your message. We understand the player’s concerns regarding the duration of the verification process and appreciate their continued cooperation. Please note that the case is still under review by the relevant Security Department. The submitted information and documents are currently being carefully assessed, and the review has not yet been completed. At this stage, we are unfortunately unable to provide a final decision or a specific timeframe for completion. We kindly ask the player to remain patient while the relevant department continues its review. Please be assured that once further information becomes available, an update will be provided accordingly. Thank you for your patience and understanding. Best regards, 1xBet Team
ariel.14.vargas • Bolivia 1 week ago I am still waiting for my case to be resolved. I kindly ask you to provide an update and a clear solution as soon as possible. I will continue to follow up until my case is fully resolved. Thank you for your attention.
