My account has not been verified and I still cannot withdraw
Reason: Verification issues
Good afternoon,About one month ago, I tried to make a withdrawal, but I was asked to send my personal information to the Security Department’s email address.I sent photos of my ID, a selfie, and all the other documents and information they requested.I was told that they would get back to me, but no one ever contacted me. Therefore, I have not received any response for more than two weeks.I am requesting an urgent solution to this issue, as I still cannot make withdrawals from my account.My User ID: 1414577189My verification ticket number: 93843391I would appreciate a prompt solution to this matter.Thank you.
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1xBet Casino • Representative 1 day ago Hello, We would like to clarify that we are still awaiting a response from the relevant department regarding the player’s case. The matter remains under review, and we will provide an update as soon as we receive further information. We kindly ask the player to remain patient while we await the department’s response. Thank you for your patience and understanding. Best regards, 1xBet Team
AskGamblers • Support Team 5 days ago Dear 1xBet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.
1xBet Casino • Representative 1 week ago Hello, Thank you for the update. We confirm that the additional information regarding your verification has been received and the matter remains under review by the relevant department. As the verification process is still ongoing, we kindly ask you to wait for the department to complete the necessary checks and provide further instructions or clarification, if required. We understand that you have already submitted the requested information and appreciate your patience and cooperation while the review is being completed. We will provide an update here as soon as further information becomes available. Thank you for your understanding. Best regards, 1xBet Team
facucarp • Argentina 1 week ago Hello, I have received another email requesting additional verification information, which I have already provided. The case is still unresolved, and I am now waiting for their new response.
