Withdrawal denied after successfully completing kyc verification
Reason: Verification issues
account id: 1007888805support ticket # 89121445amount: 276000 BDTDear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification on Feb 3. Then the 1xbet casino support team said they sent a message containing my withdrawal code to the address that I provided on my casino account. But it's been over 5 months; I haven't received any letters from them. They didn't provide any tracking number. When I asked them how much more time it takes or to provide me with a tracking number, they replied with the same response as I attached in the screenshot. they didnt sent any code but are just delaying my withdrawal.Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get a tracking number or clafication form them, as they don't clarify or respond to the email.
--- Ответы в треде ---
salazar777 17 hours ago f*ck you mfers. you did not send any code, scammers sons of a b!tch go to hell i am done with this waiting and this bu!!$HIT.
1xBet Casino • Representative 1 day ago Hello, We would like to clarify that we are currently awaiting the player’s completion of the verification instructions previously provided by the relevant department. The player is required to follow the provided instructions and complete the requested verification step. Once this has been completed, the relevant department will be able to proceed with the further review of the case. We kindly ask the player to complete the required procedure and provide the requested information as instructed. Thank you for your cooperation and understanding. Best regards, 1xBet Team
salazar777 5 days ago okay Let's see.
1xBet Casino • Representative 6 days ago Hello, Thank you for the update. We have taken note of the player’s comments and the concerns raised. Please be advised that we are currently checking the relevant information with the responsible department in order to clarify the current status. We kindly ask the player to allow us some time to complete this check. We will provide a further update as soon as we receive additional information. Thank you for your patience and understanding. Best regards, 1xBet Team
