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1xBet — player complaint #20720, 2026-09-03: verification

1xBet: a player complaint filed on 2026-09-03, about verification. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-03 Trustpilot Verification

Account # 1220336523 - stake limit 0 issues

Hello Team, I am raising this complaint because 1xBet has failed to provide a proper resolution to my verification issue despite my repeated attempts to cooperate.I have sent the required verification documents to 1xBet multiple times, as requested. However, whenever I contact their customer support, I am repeatedly told only one thing: “We have not received your documents.”This response is unacceptable, especially after I have already made multiple attempts to submit the documents. Instead of providing a clear solution, 1xBet continues to repeat the same statement without properly investigating the matter or explaining what I should do differently.I am fully willing to complete the verification process and provide the documents again if necessary. However, simply telling me that the documents were not received, without providing a reliable method of submission or confirming what is missing, does not resolve the issue.

Complaint data

Case number
#20720
Filed
2026-09-03
Status
Status unknown
Category
Verification
Place among complaints about 1xBet
163 of 410 by date, newest first
Source
Trustpilot — original ↗
Text
140 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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