Frustrations and being Ignored during KYC process
Iam 1xbet customer, The disputed amount is 20k USD My name is Adan AnasThere was a name the discrepancy identified during my KYC verification due to language interpretation. hence the withdrawal panel was disabledAll the documents I submitted belong to me and are issued in my name, Adan Ali Anas, as written in English in my Somali passport. In Somali, my name is written as “Adan Cali Anas.”The ID I submitted is a Banadir State Regional Government ID. On this document, my name is written as “Adan Cali Anas.” When I completed the verification form, I entered “Adan Cali” in the First Name field and left the Surname field blank. This was simply a mistake in how I entered my Somali name into the form; it does not indicate a different identity.In Somali, “Cali” corresponds to “Ali” in English. Therefore, “Adan Cali Anas” translates to “Adan Ali Anas,” which is the name shown on my Somali national passport.After my documents were referred to the security specialist, my name was corrected and entered in its English form, with “Adan” as my first name and “Anas” as my surname. This is also the name currently displayed on the main page of my account.I would kindly ask your company to consider using a professional Somali-language translator instead of repeatedly Ignoring my emails when undertaking KYC verification, as the discrepancy appears to have resulted from the translation and placement of my Somali names in the verification form. they haven't indicated name should be translated to English as a requirement in 1xbet bookmarker T&C.I have attached all the relevant documents, including my passport, identification document, and a screenshot of my account page, as evidence. These documents all belong to the same person—me—and confirm my identity. The issue was only a mismatch in how my first and middle names were entered in the Somali version of the form, specifically entering “Adan Cali” in the First Name field and leaving the Surname field blank.I also submitted my passport after it was repeatedly requested as part of the verification process or i thought so. All the documents I provided are consistent with my identity and confirm that there is no issue of a different person or identity being involved. The security Department has consistently refused to acknowledge my message despite submitting all requested files.I kindly request that you mediate and ask honest review of documents i repeatedly sent in required format and reconsider interpretation of my name.
