Frustrations with KYC
$20,000 withdrawal restricted after a KYC name discrepancy — requesting a proper reviewI am a 1xBet customer with approximately USD 20,000 in disputed withdrawal funds. My withdrawal function was disabled after a name discrepancy was identified during KYC verification.I believe this resulted from a misunderstanding of my Somali name rather than any genuine identity discrepancy.My passport shows my name in English as Adan Ali Anas, while my Banadir State Regional Government ID shows Adan Cali Anas. “Cali” is the Somali equivalent of “Ali.” Both documents belong to me and identify the same person.During the verification process, I mistakenly entered “Adan Cali” in the First Name field and left the Surname field blank. This was an error in entering the name into the form, not an attempt to provide different identity information.My documents were subsequently referred to the security department, and my account name was corrected to its English form, Adan Anas, which is also currently displayed on my account.I have repeatedly submitted my passport, identification document, account screenshots, and explanations as requested. However, I have not received a substantive response from the security department addressing the actual name discrepancy or explaining why these documents are insufficient to establish my identity.I am therefore publicly asking 1xBet's representative to review this case and provide a clear explanation of the decision.Specifically, I would appreciate clarification on:What specific KYC requirement has not been satisfied?Why are my passport and government ID, which identify the same person, not sufficient?Is the issue solely the Somali/English interpretation and placement of my names?What additional documentation, if any, is required to resolve the matter?When can my withdrawal access be restored if the identity issue has been resolved?I am willing to cooperate with any reasonable verification procedure and provide the relevant documents through an appropriate private channel.I am not asking for special treatment. I am asking for my documents to be reviewed fairly and for the security department to provide a substantive response to the evidence I have repeatedly submitted.1xBet representative: please review my case and respond to the specific points above.
