Has not processed two withdrawals and is not providing a way to complete identity verification
Reason: Delayed payment
I am raising this complaint regarding two pending withdrawals from my 1win account. Both withdrawals have remained in “Under review – Transferring payment for processing” status, and 1win has not processed them or provided a clear resolution.Account details:Account Name: < full name removed >1win User ID: 370708736Country: IndiaWithdrawal 1Amount: ₹37,693Method: USDT (TRC-20)Created: 28 August 2026 at 05:12 PMCurrent Status: Under review – Transferring payment for processingWithdrawal 2Amount: ₹50,000Created: 30 August 2026 at 02:12 AMCurrent Status: Under review – Transferring payment for processingAs of 31 August 2026, both withdrawals are still pending. I initially contacted 1win Support regarding the ₹37,693 withdrawal because it had already been pending for more than 24 hours.1win responded stating that, under their rules, they may request identity documents and instructed me to complete verification by going to: Profile → Settings → Identity VerificationI immediately checked my account. However, there is no “Identity Verification” option available under my Profile → Settings.I contacted 1win again and clearly explained that I am ready and willing to provide all documents required for identity verification, but the verification option is not available in my account. I also provided a screenshot showing the available options in my Settings.I have not received a proper solution or a way to submit my identification documents.I want to make it clear that I am not refusing verification. I am fully prepared to complete KYC and provide any documents required. The issue is that 1win is directing me to a verification section that is not available in my account.Meanwhile, both of my withdrawals remain stuck at the same “Under review” stage.What I am requesting. I would appreciate AskGamblers’ assistance in getting 1win to:Provide me with a working and secure method/link to complete identity verification, if KYC is required.Review and complete the verification process without further unnecessary delay.Process my two pending withdrawals totaling ₹87,693 (₹37,693 + ₹50,000), assuming there are no legitimate issues with my account or documents.Provide a clear explanation for the prolonged delay and the reason the withdrawals have not progressed.I am attaching screenshots of my withdrawal statuses, my Profile/Settings section showing that the Identity Verification option is not available, and my email correspondence with 1win Support.I hope AskGamblers can help resolve this matter, as I have cooperated with 1win and am ready to provide any required documentation
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AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
vishalhcs94 • India 1 month ago Hi team , I confirm my account has been verified and withdrawal has been done. Thank you 1win and askgambler to resolve the issue.
vishalhcs94 • India 1 month ago Hi team , Today 1win Security Team sent me a verification link, which I completed by uploading my driving licence and completing the liveness check. However, the verification was declined with the reason that my document had expired, which is incorrect as my driving licence is valid until 2036. I replied to the same email explaining the issue and attached my driving licence and PAN card for review, but I have not received a response yet. Could 1win please resend the verification link so that I can complete the verification again, or alternatively manually review the documents I have already provided? I am fully willing to cooperate with any further verification required. I would appreciate it if this could be resolved and my pending withdrawal processed.
1win Casino • Representative 1 month ago Hello! We have reviewed the information associated with your account and can confirm that the verification procedure has not yet been completed. We have forwarded the situation for further clarification and our specialists are currently checking the details of the issue. We will get back to you with an update as soon as we have more information.
