Skip to main content

Zodiac — player complaint #66956, 2015-08-26: withheld payouts

Zodiac: a player complaint filed on 2015-08-26, about withheld payouts, status — resolved. Published on CasinoReviews. One of 13 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2015-08-26 CasinoReviews Withheld payouts Resolved

Zodiac - Casino not paying $1000

I found this casino zodiac online and thought they are good until I made a deposit of 1$ and got the bonus of 2000%, so I got $20 on my balance, and I fairly played on the machine slots for about 7 hours non stop, and won 1000$ and I requested a withdrawal to my neteller account. I waited for their reply to confirm my withdrawal or at least to ask for the usual documents for verification, but their first and only reply was this mail : (( It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent. Please refer to our Terms and Conditions: 1. General viii. If players transfer funds between each other's financial accounts/ewallets or if multiple players have their financial accounts/ewallets funded by a common source, this will be considered fraudulent and will be investigated. We reserve the right to void any winnings associated with these types of practices. As such, the winnings have been voided and confiscated. Please note that our decision is final. Kind regards, [EDIT] Risk Management )) Knowing that i've never exchange any money with any of their players or anyone else, and I sent them that i will make a complaints as this was unfair and illegal according to their terms and conditions to refuse to pay me my winnings. They send me back that email: (( Thanks for your email. We would like to remind you that it is your responsibility to read, understand and accept the Terms and Conditions prior to registering a real player account. It is clearly stated in our terms that in the event funds have been exchanged between Casino Rewards members the winnings will be void. I'm sorry for your disappointment however you are clearly in breach of our terms therefore we have actioned your account accordingly. Kind regards, [EDIT] Risk Management )) So I am asking you if what they have done to me acceptable and legal as I never did what they said I did, they refused to pay me & closed my account without any reason and without any proof and they didn't want even to give me a proof for their act, they said this was their final decision. I used to play on other online casinos and won many times with fair play, any of them have done that to me. I [REMOVED] ask you please to do the necessary to resolve that conflict and they have to justify their reaction because it's not legal to refuse to pay me my winning and gave me a false reason [REMOVED] money. [REMOVED] I am waiting for your Quick answer. Regards

Complaint data

Case number
#66956
Filed
2015-08-26
Status
Resolved
Category
Withheld payouts
Place among complaints about Zodiac
13 of 13 by date, newest first
Source
CasinoReviews — original ↗
Text
448 words, as published

The summary, statuses and disputed sums are on the operator page.

Similar complaints about Zodiac: withheld payouts

Withheld payouts at other operators

  • Parimatch 328 complaints in English
  • 1xBet 216 complaints in English
  • Casumo 152 complaints in English
  • 1win 141 complaints in English
  • Dafabet 131 complaints in English

How the risk index is calculated and how complaints are labelled — the method behind this section.

Project sponsors

Companies that keep this analytics open
Gold sponsor

Impressions, clicks and code copies — open statistics. We keep the numbers public for the same reason NeBlask itself is public. Become a sponsor