Zodiac Casino - Won Then They Chose To Ignore Me
Made my initial withdrawal request on January 31, 2023 for $1500 then for $5000 after winning some more. On Feb.1, 2023 I recieved a notice that they needed more verification docs which I submitted and all were appproved the following day. By Saturday, Feb.3,2023, I submitted another withdrawal request in the amount of $25,555. After getting on chat , and being congratulated on my win, I was then informed that becuase my withdrawal was 5x or greater than my deposits, that I would be paid out $4000 every Friday beginning the followong friday.
That following Monday I noticed my withdrawal still sitting in pending. It was well past the 48 hour wait time and despite receiving multiple notices that my withdrawal was being processed, nothing ever changed or came to my MuchBetter wallet. On Tues, Feb.7,2023, I got on chat support to see why my withdrawal was still in pending. It was then that I was told by chat support that riskmanagement was asking for additional docs. I was confused as all my docs were approved 5 days prior this request.
Regardless, I emailed riskmanagement with every doc submission I had already been approved on and was told they would get back to me within 48 hours.
To this very day, I still havent heard back from riskmanagement and my withdrawal is gone. This withdrawal should have been sent first Feb.4,2021 for the withdrawal requests of $1500 and then $5000. I was told many times my docs were approved and told by chat support I would receive my money on friday.
Its important to note that prior to this incident, CR and I made an agreement to combine all my extra CR accounts into 1 and under 1 email. I agreed but CR made no effort to ensure this was done. I went on chat multiple times to ensure this sort of thing would not happen if i were to have a good withdrawal and look what happened. I have email confirmation of this agreement.
Also, a cpl months back I had had enough of CR's crap. I wrote in to CRHelpDesk with my request to be self-excluded/deleted/blacklisted or whatever they had because CR sites do not offer this option to players who do NOT want to play or be contacted by CR anymore. There is no way to quit.
Regardless of these facts, my deposits just in the past 365 days alone exceed $20K. However, CR history search only allows a player to see all their transactions for the past 1 year maximum.
Either way, I want my money. There was no 3rd party deposits, all deposits came from accounts under my name and emails I own.
To this very day I still have yet to hear back from anyone in riskmanagement, CRHelpDesk or Support@. Not a single person has repsonded or talked to except chat support which has told me when i would be getting my money, that riskmanagment needed more from me despite being approved 4 days prior to that and I am lost with this withdrawal request. Sent multiple emails to riskmanagment and all other CR helpdesk and support outlets with noresponse. I lalso have all chat support convo's and all email notices saying i was approved and withdrawal were being processed and werent.
CR's silence in this matter just shows what has become of what was once a pretty good platform.
