Zodiac— player complaints: 13 in English

Made my initial withdrawal request on January 31, 2023 for $1500 then for $5000 after winning some more. On Feb.1, 2023 I recieved a notice that they needed more verification docs which I submitted and all were appproved the following day. By Saturday, Feb.3,2023, I submitted another withdrawal request in the amount of $25,555. After getting on chat , and being congratulated on my win, I was then informed that becuase my withdrawal was 5x or greater than my deposits, that I would be paid out $4000 every Friday beginning the followong friday. That following Monday I noticed my withdrawal still sitting in pending. It was well past the 48 hour wait time and despite receiving multiple notices that my withdrawal was being processed, nothing ever changed or came to my MuchBetter wallet. On Tues, Feb.7,2023, I got on chat support to see why my withdrawal was still in pending. It was then that I was told by chat support that riskmanagement was asking for additional docs. I was confused as all my docs were approved 5 days prior this request. Regardless, I emailed riskmanagement with every doc submission I had already been approved on and was told they would get back to me within 48 hours. To this very day, I still havent heard back from riskmanagement and my withdrawal is gone. This withdrawal should have been sent first Feb.4,2021 for the withdrawal requests of $1500 and then $5000. I was told many times my docs were approved and told by chat support I would receive my money on friday. Its important to note that prior to this incident, CR and I made an agreement to combine all my extra CR accounts into 1 and under 1 email. I agreed but CR made no effort to ensure this was done. I went on chat multiple times to ensure this sort of thing would not happen if i were to have a good withdrawal and look what happened. I have email confirmation of this agreement. Also, a cpl months back I had had enough of CR's crap. I wrote in to CRHelpDesk with my request to be self-excluded/deleted/blacklisted or whatever they had because CR sites do not offer this option to players who do NOT want to play or be contacted by CR anymore. There is no way to quit. Regardless of these facts, my deposits just in the past 365 days alone exceed $20K. However, CR history search only allows a player to see all their transactions for the past 1 year maximum. Either way, I want my money. There was no 3rd party deposits, all deposits came from accounts under my name and emails I own. To this very day I still have yet to hear back from anyone in riskmanagement, CRHelpDesk or Support@. Not a single person has repsonded or talked to except chat support which has told me when i would be getting my money, that riskmanagment needed more from me despite being approved 4 days prior to that and I am lost with this withdrawal request. Sent multiple emails to riskmanagment and all other CR helpdesk and support outlets with noresponse. I lalso have all chat support convo's and all email notices saying i was approved and withdrawal were being processed and werent. CR's silence in this matter just shows what has become of what was once a pretty good platform.

Since 2021 been depositing at zodiac casino; i’ve never encountered a situation like this, Please contact me for more details about this matter

Hi my complaint is in regards to redeeming my loyalty points/vip player bonus. i recently made a withdrawal from zodiac casino and eversince that i cannot redeem my loyalty points (currently accumulated $30) until i continue to "display my committment to the casino by continuing to make deposits". They wont give me a reason for the "suspension" or how many deposits i need to make until they decide to lift the "suspension" any deposit i make with a bonus does not get credited instantly , instead the bonus goes into my loyalty points which i cant access until the "suspension" is lifted. this problem exists at all my "casino rewards' accounts.

I opened an account with zodiac casino I deposit for the bonus I wagered the bonus money and I withdrawal 1000pounds. They asked for upload all the documents required. I sent all documents. They send me a email like the documents are verified and it's ok.but before the withdrawal time coming thei blocked my account and they said will confiscate the 1000 pounds because I have one more account. I play a lot of casino sou I didn't remember to have already account with the casino. They suppose to tell me when I register the new one because the details was the same. What we can do now?

Hello ... june 2020 i withdrawn £1000 GBP on zodiac casino ! Next day they sent me an email saying congratulations on your £1000 win it will be with you within 1-2 buisness days and then they emailed aksing for proof of ID AND ADDRESS so sent it all and they emailed back saying its all perfect shouldnt be a problem and then congratulations yoh will recivee your winnings within 2-3 buisness days so i waited and really excited as they even promissed me on live chat im getting my winnings of £1000 then no emails nothing when i was suppose to recive my winnings so i contacted live chat and they said sorry your account is blocked and my winnings have gone im not allowed them at all there not paying them out !!! They even told me if i didnt reverse my winnings i would hve mg winnings in 1 buisness day ii got in such a meas over the win i lost close family owed a fortune out because i was promissed my win i was buzzing over moon happy then they just crushed me down and made me so angry sad treated badly i contacted them plenty of times just no repliy from them at all ... all i would love is my winnings of £1000 what i rightfully won and i was promissed please ive trued evrrything to help for this but just nobody can help

Tried cashing out 50$ in winnings, they deposited 0.56 cents!

I have made some exciting winnings and have won up to 1500$ , my luck was never been so great , I inquired for withdrawing and have been given a confirmation number successfully, as well was informed the money would take 48h before seeing it in my bank account. A email was send to me of my pending winnings. Fallowing a other email stating that my winnings are and still confiscated and are voided for the reason of multiple accounts. Never will I again attempt to play for free spins

Respected Sir. With due respect and honour I would like to pray your kind Attenation that , I [EDIT] from [EDIT] for last 3-4months regularly play the games. My Member Ship No. is [EDIT].My account is Zodica Casino.My user I'D is [EDIT].but last 2 days my account is locked. .I am contact the support team of zodica Casino, support team is recommend mail the contact the [email protected]. I contact the responsiblegambling, the responsiblegambling is response to me your account is activated after 24 hours. The message is below mentioned:- [email protected] Jun 12 (2 days ago) to me Hello [EDIT], My name is [EDIT] from the Responsible Gambling Team here at Casino Rewards, thank you for your email. As per the rules and regulations, your account will remain closed fro 24 hours from when the procedure was started. After the 24 hours, we will review your account again and make a decision. The 24 hours needs to be respected. Thank you and kind regards, [EDIT] , after 24 hours completed the account is activated. The message is given below:- [email protected] Jun 12 (2 days ago) to me Hi [EDIT], My name is [EDIT] from the responsible gambling team and I hope this email finds you well. In regards to your previous request, your account has been reopened after the 24 hour lock. If you have any more questions or further inquiries, please feel free and let us know. Thank you and kind regards, [EDIT] Responsible Gambling Specialist And again my account is locked on 12.06.2018 I am contact the support team of casiono rewards team, casino rewards is replay to me you contact [email protected]. I contact the risk management, Casino Risk Management is replay to me your account is perementaly closed. The message is below mentioned::- Casino Rewards Risk Management 4:57 AM (7 hours ago) to me Hello [EDIT], Thanks for your email. As per your request, we have now permanently excluded your casino account(s). You will not be able to play for the selected period of your self-exclusion. The casino will not be held liable for attempts made to access the casino or open new accounts. We highly recommend that you contact ALL other gaming operators where you may hold an account to request that the same exclusion be applied there too. Kind regards, [EDIT] Casino Risk Management ----- Original Message ----- From:[EDIT] To:[email protected] Sent: 13/06/2018 5:59:06 PM Sir, My Status is Bronze and Silver daily Jock Pot 3 times the amount is I am loss because My account is blocked without any information in this context Zodica Casino is Liable to pay the Compensation. Regards [EDIT]

Not allowing a deposit limit to be applied on the account as per the gambling commissioners guidelines for remote gaming. I have evidence of this plus other communication that can be sent over.

Hi, so I recently won 1200 on zodiac casino I ended up playing 200 of it back so my cash out should've been 1000. But 3 days after winning and cashing out I get a letter saying they have closed my account due to other accounts from my computer. The thing is I have 2 room mates who also use the same household computer! When I told them I won both wanted to go ahead and try as well! I know one of them did for sure not sure if both tried but the one who didn't try didn't win. She has her own email completely different from mine. We rent our home per room rental and all share the same living area through school. So how could it be wrong for the household to use the same gambling site? Anyways ya so they have blocked me from my account and refuse to pay out the money they owe. Oh ya and by the way when I asked the one girl I know of for sure if she was blocked from her account she tried signing in and wasn't blocked and she still had 33.08 left in her account!! So why am I the only one blocked? And if she decides to cash out are they not going to tell her until they owe her money then do the same thing? Thanks [EDIT]

I've played this casino for 3 months now, I won about a month ago, gave them all the info they needed to do an eft withdraw payment to my bank, it was 500 dollars and it came through in about a week. I tried to cash out 2000 dollars 3 nights ago and there telling me they need all this other info now, they have all my bank info from previous, it's all on there site on my account I just looked at it, no they want credit card info, back and front of card pictues of that, my drivers license, there making it impossible to get my money, when you call them you get a call center, what can I do? Thanks [EDIT]

Hello. Thepogg. Forgive you help me with a solution to my problem with zodiaccasino.com My account number [EDIT]. My email [EDIT] On 06.09.2015 zodiaccasino.com not pay my application 450 £. I sent them the documents they requested, passport, a communal account, screenshot account skrill.com. Then they asked for a notary, I did, and sent it. Now that's what they asked for! Hello [EDIT], Thank you for your e-mail. We have received your documents and they have been captured to your casino account. Please can you provide us with the address, telephone number and website address of the notary that you have used. Regards, [EDIT] Risk Management. This is absurd! They invent more and more new requirements. I played in many online casinos and nowhere is such an absurdity is not met. I ask you to understand this problem.

I found this casino zodiac online and thought they are good until I made a deposit of 1$ and got the bonus of 2000%, so I got $20 on my balance, and I fairly played on the machine slots for about 7 hours non stop, and won 1000$ and I requested a withdrawal to my neteller account. I waited for their reply to confirm my withdrawal or at least to ask for the usual documents for verification, but their first and only reply was this mail : (( It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent. Please refer to our Terms and Conditions: 1. General viii. If players transfer funds between each other's financial accounts/ewallets or if multiple players have their financial accounts/ewallets funded by a common source, this will be considered fraudulent and will be investigated. We reserve the right to void any winnings associated with these types of practices. As such, the winnings have been voided and confiscated. Please note that our decision is final. Kind regards, [EDIT] Risk Management )) Knowing that i've never exchange any money with any of their players or anyone else, and I sent them that i will make a complaints as this was unfair and illegal according to their terms and conditions to refuse to pay me my winnings. They send me back that email: (( Thanks for your email. We would like to remind you that it is your responsibility to read, understand and accept the Terms and Conditions prior to registering a real player account. It is clearly stated in our terms that in the event funds have been exchanged between Casino Rewards members the winnings will be void. I'm sorry for your disappointment however you are clearly in breach of our terms therefore we have actioned your account accordingly. Kind regards, [EDIT] Risk Management )) So I am asking you if what they have done to me acceptable and legal as I never did what they said I did, they refused to pay me & closed my account without any reason and without any proof and they didn't want even to give me a proof for their act, they said this was their final decision. I used to play on other online casinos and won many times with fair play, any of them have done that to me. I [REMOVED] ask you please to do the necessary to resolve that conflict and they have to justify their reaction because it's not legal to refuse to pay me my winning and gave me a false reason [REMOVED] money. [REMOVED] I am waiting for your Quick answer. Regards