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Winny — player complaint #62372, 2021-04-07: withheld payouts

Winny: a player complaint filed on 2021-04-07, about withheld payouts, 20 EUR in dispute, status — resolved. Published on CasinoReviews. One of 17 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2021-04-07 CasinoReviews Withheld payouts Resolved

Winny - Withdrawl

For some reason I started playing at the German site of winny.com. When I saw they had a finnish site, I tryed depositing there. I only deposited 20€ because I had a small feeling that this might happen. So the money went on the account, but it wouldn't let me in. How can that be even possible? Shouldn't be?? Well I automaticly asked to withdraw it. The casino advertises extremely clearly that they ALWAYS process payments WITHIN 4 hours. Its been 80 Hours now since I first asked for the money to be returned. So 3,5 DAYS! I am not being properly served at the casino. Sometimes they just hang up the chat, they keep repeating copy paste sentences, and that my case is being looked into, but 3,5 days later, nothing. Now I've been even temporarely restricted entrance to the casino for an (obviously unthought) comment that I made. After being treated seriously rudely and neglected countless times, and official documents weren't approvedz I finally sent my tax card coz i had no other choice. After this I (displaying my frustration) (not threatening) said that "if my tax card won't do it, I will steal a plane and strangle everyone" :/. I know.. Didn't think it through, but there is no legitimate reason to take that as a serious threat :D especially the way I wrote it. This happened on 4.4. But yeah.. 80 freaking hours! I have also informed Malta police, because they clearly advertize "ALWAYS within 4 hours" but clearly that is not the case. This cam't be allowed to advertize so and act completely otherwise. The word "always" doesn't leave room for accidents or special occations.

Complaint data

Case number
#62372
Filed
2021-04-07
Status
Resolved
Category
Withheld payouts
Disputed sum
20 EUR
Place among complaints about Winny
15 of 17 by date, newest first
Source
CasinoReviews — original ↗
Text
280 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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