Winny — player complaint #62139, 2021-06-22: withheld payouts

Hi. Friday night (to saturday 19th june) i went to www.winny.com and pressed on the button "DEPOSIT & PLAY". I used swedish BANKID through Trustly and deposited 300 euro, after the deposit i was directly sent back to the main homepage, got no option to enter my personal information. I then tried to use the Login button on the homepage (it says that if i have money on my account it will let me in) but it just tells me to deposit more money once again. I then tried 2 more times with smaller amount, one with 1 euro and another with 20 euro. Same problem again, was just sent back to the main homepage without getting any account or logged in. I have contacted the live chat on the homepage the whole weekend but i only get an message that my issue has been escalated but nobody has looked at it yet. I have not even got a confirmation email that a ticket has been created at all. I talked with a girl from the support called [EDIT] during the weekend a couple of times and she told me that you will get an email asap when they have looked at my issue but then when i talked with her the day after i asked if the department that is going to help me even works in the weekend and then she tells me no they do not. Why even indicate that i will get help soon if they dont even work during the weekend? Now it is tuesday 10:30 and still no word from them, i have asked the support once again and they give me the same answer "they have not looked at your ticket yet, they will email you soon". I feel scammed and i get absolutely zero help from them, only messages like "you will soon get help, email will come soon". I also read in a swedish casino forum about more people the past couple of weeks that had the same problem so this does not feel safe. i have lost 330 euro as of now and i have no account on their site, when i try to login with BANKID/Trustly it just says i need to deposit more money to be able to get in. Everytime i talk to the support they also ask me what my login is, i dont have a login that is my problem. You accepted my money deposit but did not create an account for me so it is impossible for me to tell them my login credentials except that i use BANKID. personalnumber : [EDIT]