Winny— player complaints: 17 in English

Refuse to refund total deposits, even though all the other N1 casinos have refunded me for not closing my account when i first reported gambling addiciton. Clearly violating the ”player protection directive 2018” So i have been refunded from betamo,Bob casino, Samosa casino, casinobuck, masonslots. But winny gave me this response ” Dear [EDIT, Thank you for reaching out to us regarding your refund request. Upon a thorough evaluation of your request, we have determined that your request for a refund has been rejected. Therefore, we now consider the case closed. Thank you for your understanding. ” No explanation what so ever. I clearly have the proof of deposits made on winny after the requested date where i should of been blocked across all platfroms operating with N1 interactive license as it clearly says in the player protection directive. So i want your help before going through the govening body. Best regards

I made a first deposit of 20 euro with trustly. I just get a message saying "You are not logged in, try again" I can not login to site to withdraw or play that money. I have contacted the casino's customer service several times but it seems they are doing nothing.

Hey there, I tried to withdraw my money from Winny.com. I always used NETELLER for deposits and withdrawals,of course all verifications are made. Now,3 weeks ago I started receiving an error on withdrawals immediately reporting to the support. Now,3 weeks later I still got no help at all from the support (except someone asking for a screenshot once). Also,they are not willed to open for another withdrawal method and decline all attempts to do so (for example bank transfer). Maybe you can help here. Best,

Since 11-01-2023 & 12-01-2023 I requested two withdrawals of 7500€ and 400€ The staff increased my limits for cashing out because i am a big deposit player. How ever they are claiming that my funds is cashed out for over a week now. They say it is processed from there side. But i didn’t get any confirmation regarding this. They are saying daily something else and keep letting me come back tomorrow and the answer will be something sketchy again. I have everything documented of our conversations. Please help me regarding this compaint.

The Name of the Casino is "Winny". I couldnt find it there so i randomly clicked one. The casino does not pay me my total amount of €3000. Before that everything worked without any problems. The support told me that the money was transferred. 10 days have passed and the money is still not in the account. The payout was confirmed on 03/04/2022.

Hello, sorry for my e-mail traffic, but I still have questions that I don't get an answer to. I will be playing at winny online casino from January 7, 2022. This went very well and I wanted to cash out my balance because I had won. In the meantime, there is a lot to be paid out on my part (amount of 68,990 euros in total. I have this as proof on my winny payout site of the payouts I have tried to make by winny. Until now, this didn't happen and according to winny my money has always been refunded to my gaming account I can find part of it but not everything! In my playing history account that I had requested and also received this, the total of debits and credits has been 58,000 euros. While I have had a total of 68,099 try to transfer to my bank. There is a big difference in balance here and this worries me. I asked winny to investigate this but got no answer. I have made 20 transfers and I have tried to make 27 transfers. According to winny, these have all been refunded to my gaming account, while I am missing a considerable amount in this. I play lighting roulette at Winny, this lighting roulette is connected to various other online casinos, for example also at Jack's casino in the Netherlands where my friend plays. Now it is the case that when I play this roulette with winny, my bet on the roulette is always removed, this happens on average five to six times per game night, often the winning number falls, my question is whether winny can arrange this via the computer to cancel my bet remotely, because I find this very strange, my friend is not bothered by this at all via jack's casino. The table/printout that winny gave me of my play history is what worries me the most because if I think logically I can never transfer an amount of 68,099 if I don't have one! and according to winny's computer my balance (complete game history) is 58,000 euros. In addition, I have not had my full game credit transferred 1 time because I wanted to continue playing, so the amount must be even higher, not a few hundred euros but a few thousand euros because I have to increase to be able to play my game, so I know that secure. I have the printout of my game history as well as my copy of attempted payouts on my email and can send it to you if you wish. I also have all copies of the e-mail communication with winny with support and chat in which I was promised several times that the money won would be in my bank within three to five working days, we are now three weeks further and I still have received nothing. I would really like to have this investigated because I myself have little knowledge of computers I only have logical sense that I can use and that says that a lot of money is currently gone from my account and cannot be traced back to me, and answers are not forthcoming, so I would like to share my dissatisfaction with you in the hope of an answer. for me this money won is a lot of money and I am sorry that I have the feeling that everything is not right and after three weeks I still have not received any payout. winny is described on the internet (in the Netherlands) as a good online casino and reliable, which is why I started playing there, but unfortunately I have not had a good experience with it so far. I'm not a gambler, rarely play because it's corona time I went to have a look online and came across winny, normally I sometimes go to Holland casino in Breda for an evening, but it was closed. So I am very sorry that I was very happy with the large amount won and now I am still empty-handed and feeling very suspicious about my balance and payouts. Sincerely,

The platform sucks big time its like i donated € approx € 1200,-- in stead of being in a casino. During my time online no descent win came by and i tried as you can see based on my deposits. Multiple deposits were delayed causing frustration. Also deposits failed. Causing one to try again. After contacting the help chat function you get the answer. Wait 30 minutes and check again if its not on you balance it will be refunded. The second time I've been asked to wait 24hrs but if it was not there it would be refunded automatically. In both cases long after expected and an expected refund it was added to my balance anyway. NO REFUND. Pretty annoying because once on your balance it is not easy to withdraw and of course it's there anyway so let's play. Causing people to go into depths while they didn't mean to. Also your connection to Netent repeatedly failed causing the game to stall and reload many times so when your in a winning flow..... it stops working and reloads. Also the auto play mode is disabled. Very annoying So all taken together it smells like organized online [EDIT] rather than a online casino. I spoke to 8 different support agents during the week. All are not taking thins seriously. Why would they. I already lost my money. etc etc etc

Hello, on January 14, I paid my winnings, after 8 days, ie on January 22, the win instead of being transferred to my bank account went to the guilty casino again, again on January 22, I paid the win to my bank account , but until today the win has not been received on my account! I am asking for your intervention in this matter, I cordially greet [EDIT]

Hello i was using Winny Casino Finnish Branch pay and play option . So i deposited total amount of 140 eur. There was some error and i could not log in at the same time money still went from my bank account. I have sent over 30 emails to Winny support. They dont care about my money . They wont look at this matter. They act arrogant and i feel like i am talking with computer. I have sent all details several times to casino always same answer send all documents again. Is there any possibility to get some kind of compensation money because i have waisted my time and nerves. 140 eur is not enough for me anymore. How its possible they get finnish licences when they act so rude with their customers. I am waiting for your answer and also i can send all proofs from emails' transactions and everything else ! Thanks ! I am honest person i dont wanna scam money from them theses payment are real and final reciver was N1 Interactive Ltd. I was using trustly pay and play log in soulution which did not log in me.

I have been trying for more than a month to withdraw my money. At the start casino said there was a error on their behalf so i should try again and wait 5 bank days. Nothing changed they kept me giving the same answer and no result. No one seem to take some closer look on my case and keep saying i have to try again and wait. I think someone should look what is going wrong and provide some solutions. I am using Revolut bank and the same account from which i deposited my money to them. I feel really frustrated and dont suggest anyone to go over there and play. Money still havent beem returned and now it seems my account is blocked. There for i am forced to fill the complaint. Have a good day.

On October 16th, Winny accepted the deposit from my wife's account, gave a warning and reopened my account, fully verified. If a new 3rd party deposit would follow my account would be permanently blocked. From that day no more deposits followed from my wife's account. I was allowed to continue playing as a more welcome guest, til the day I started a paying out of my winnings on October 27th. As a result of this earlier acceptance Winny was not allowed to block my account again. Winny confiscated all my winnings € 8.000,- and paid back € 290,- to my wife and there was left on my account € 50,-. So I kindly ask you to fix Winny's mistake and to pay out the final payment € 7.660,-. Thank you in advance for your help. With kind regards, Adjunct: copy mali Winny Casino October 16th. See my seperately mail to you ThePogg

Dear [EDIT] When reviewing your account we noticed that you have used a 3rd party payment method for depositing.  This is strictly forbidden as stated in our terms and conditions: "11.      The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets, or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts." Please be advised that in the meantime, we have proactively limited your account to ensure a safe playing environment. Thank you for your understanding, should you need any further assistance please contact our customer support team via live chat. Here is my additional opinion: For purely legal reasons, there would have been no payment. The casino accepted the deposits. The casino only refers to the terms and conditions when it comes to winnings. But that is a contradiction. .I could have paid in 30,000 and asked for the deposit back. That can't be right in front and behind. .it is also not a third-party account with which I have paid, but rather the account of my wife where I have the power of attorney. I hope you can settle the case in my favor, otherwise I will take further steps. Sincerely,

I wanted to verify my account. I sent them pictures of my identity card, my phone and internet bill and my bank statement. They asked me again for a statement where they can see the 20€ deposit. So I sent that too. Now they complained that they want to see the 20€ , the URL, my name and my IBAN together in one picture. In my homebanking website it is not possible to see this all together. So I talked to the live chat, but they couldnt help me. They have all the information they need for verification, they just want to keep the money and not let me make a withdrawal. Please help me with this issue. Best regards

Hi. Friday night (to saturday 19th june) i went to www.winny.com and pressed on the button "DEPOSIT & PLAY". I used swedish BANKID through Trustly and deposited 300 euro, after the deposit i was directly sent back to the main homepage, got no option to enter my personal information. I then tried to use the Login button on the homepage (it says that if i have money on my account it will let me in) but it just tells me to deposit more money once again. I then tried 2 more times with smaller amount, one with 1 euro and another with 20 euro. Same problem again, was just sent back to the main homepage without getting any account or logged in. I have contacted the live chat on the homepage the whole weekend but i only get an message that my issue has been escalated but nobody has looked at it yet. I have not even got a confirmation email that a ticket has been created at all. I talked with a girl from the support called [EDIT] during the weekend a couple of times and she told me that you will get an email asap when they have looked at my issue but then when i talked with her the day after i asked if the department that is going to help me even works in the weekend and then she tells me no they do not. Why even indicate that i will get help soon if they dont even work during the weekend? Now it is tuesday 10:30 and still no word from them, i have asked the support once again and they give me the same answer "they have not looked at your ticket yet, they will email you soon". I feel scammed and i get absolutely zero help from them, only messages like "you will soon get help, email will come soon". I also read in a swedish casino forum about more people the past couple of weeks that had the same problem so this does not feel safe. i have lost 330 euro as of now and i have no account on their site, when i try to login with BANKID/Trustly it just says i need to deposit more money to be able to get in. Everytime i talk to the support they also ask me what my login is, i dont have a login that is my problem. You accepted my money deposit but did not create an account for me so it is impossible for me to tell them my login credentials except that i use BANKID. personalnumber : [EDIT]

For some reason I started playing at the German site of winny.com. When I saw they had a finnish site, I tryed depositing there. I only deposited 20€ because I had a small feeling that this might happen. So the money went on the account, but it wouldn't let me in. How can that be even possible? Shouldn't be?? Well I automaticly asked to withdraw it. The casino advertises extremely clearly that they ALWAYS process payments WITHIN 4 hours. Its been 80 Hours now since I first asked for the money to be returned. So 3,5 DAYS! I am not being properly served at the casino. Sometimes they just hang up the chat, they keep repeating copy paste sentences, and that my case is being looked into, but 3,5 days later, nothing. Now I've been even temporarely restricted entrance to the casino for an (obviously unthought) comment that I made. After being treated seriously rudely and neglected countless times, and official documents weren't approvedz I finally sent my tax card coz i had no other choice. After this I (displaying my frustration) (not threatening) said that "if my tax card won't do it, I will steal a plane and strangle everyone" :/. I know.. Didn't think it through, but there is no legitimate reason to take that as a serious threat :D especially the way I wrote it. This happened on 4.4. But yeah.. 80 freaking hours! I have also informed Malta police, because they clearly advertize "ALWAYS within 4 hours" but clearly that is not the case. This cam't be allowed to advertize so and act completely otherwise. The word "always" doesn't leave room for accidents or special occations.

I have been a problem gambler for many years now and trying to stop, I have mainly gambled at N1 Interactive ltd Casinos, they currently have 25 casinos under their brand and I have self excluded myself on 24 of them saying I have gambling problems. Every month they open a newly named casino under their brand and allow me to gamble again. The newest this month being Winny, Maneki Casino and others that operate under N1 Interactive ltd even reopened my account multiple times while I clearly have a severe gambling addiction, I have lost many thousands combined to all casinos on their platform and when a family member passed away I lost all control and even took out big loans. I have verified myself by ID on many of their casinos and they always let me keep playing while I have litterally over and over asked them to permanently close my account a quick look in their database should show I keep PERMANENTLY self excluding myself but resign up when they show they have a new site under their brand. They are doing NOTHING to keep me from playing and gladly keep taking my money while I am ill I cannot fight my addiction this way. They have taken a lot of my money while they should protect someone who says he has a mental issue when it comes to gambling, I cannot even win because everything I win I put back into the casino. They should not be allowed to still take my money and I honestly feel if responsible gambling and player protection is a real thing I should get my money back because they know I am a problem gambler and know I wont withdraw succesfully.

recently got an account with winny and played a few times, never lost and never no problem with depositing or withdrawing and that always goes through trusly and now that is only possible through bank king and that does not work at winny and they can not help so money away? Weird