Winny - not payed out
Hello, sorry for my e-mail traffic, but I still have questions that I don't get an answer to. I will be playing at winny online casino from January 7, 2022. This went very well and I wanted to cash out my balance because I had won. In the meantime, there is a lot to be paid out on my part (amount of 68,990 euros in total. I have this as proof on my winny payout site of the payouts I have tried to make by winny. Until now, this didn't happen and according to winny my money has always been refunded to my gaming account I can find part of it but not everything!
In my playing history account that I had requested and also received this, the total of debits and credits has been 58,000 euros. While I have had a total of 68,099 try to transfer to my bank. There is a big difference in balance here and this worries me. I asked winny to investigate this but got no answer. I have made 20 transfers and I have tried to make 27 transfers. According to winny, these have all been refunded to my gaming account, while I am missing a considerable amount in this.
I play lighting roulette at Winny, this lighting roulette is connected to various other online casinos, for example also at Jack's casino in the Netherlands where my friend plays. Now it is the case that when I play this roulette with winny, my bet on the roulette is always removed, this happens on average five to six times per game night, often the winning number falls, my question is whether winny can arrange this via the computer to cancel my bet remotely, because I find this very strange, my friend is not bothered by this at all via jack's casino.
The table/printout that winny gave me of my play history is what worries me the most because if I think logically I can never transfer an amount of 68,099 if I don't have one! and according to winny's computer my balance (complete game history) is 58,000 euros. In addition, I have not had my full game credit transferred 1 time because I wanted to continue playing, so the amount must be even higher, not a few hundred euros but a few thousand euros because I have to increase to be able to play my game, so I know that secure.
I have the printout of my game history as well as my copy of attempted payouts on my email and can send it to you if you wish. I also have all copies of the e-mail communication with winny with support and chat in which I was promised several times that the money won would be in my bank within three to five working days, we are now three weeks further and I still have received nothing.
I would really like to have this investigated because I myself have little knowledge of computers I only have logical sense that I can use and that says that a lot of money is currently gone from my account and cannot be traced back to me, and answers are not forthcoming, so I would like to share my dissatisfaction with you in the hope of an answer.
for me this money won is a lot of money and I am sorry that I have the feeling that everything is not right and after three weeks I still have not received any payout.
winny is described on the internet (in the Netherlands) as a good online casino and reliable, which is why I started playing there, but unfortunately I have not had a good experience with it so far.
I'm not a gambler, rarely play because it's corona time I went to have a look online and came across winny, normally I sometimes go to Holland casino in Breda for an evening, but it was closed. So I am very sorry that I was very happy with the large amount won and now I am still empty-handed and feeling very suspicious about my balance and payouts.
Sincerely,
