Wild Robin— player complaints: 22 in English

Waiting 8days for my 700 withdrawal and then they cancelled it and put it back on my balance. 😪 Just gave them my iban num. And now waiting again. Absolutely pissed off.

⭐ 1/5 – ABSOLUTELY AVOIDOne of the worst experiences I’ve ever had with an online casino. They constantly tempt you with promotions and bonuses, but when it comes to actually withdrawing your money, the story is completely different.Depositing is quick and easy, but getting your own money back feels

Vip manager contact is very bad, they let me wait more dan 2 days. They promise you cashback promotion but i still didnt got it back on my account. Asked them multiple times for update and just the cash back in my account, still getting ignored.

Subject: FORMAL COMPLAINT – Repeated Account Closure Requests Ignored / €2,000 LossDear WildRobin Complaints Team,I am submitting this as a formal complaint regarding the handling of my account and my repeated requests for permanent account closure.I have repeatedly and explicitly asked WildRobin to

Have played winrobin for a while and you have good days and bad days but it was fun, but now every day is a bad day. I've played it long enough now with some good wins and losses that things have changed and now there is more or less just losses. Just taking money now with very low win ratio so avo

I requested that Wild Robin close my account / stop me from using the platform, but I retained access and continued gambling, resulting in losses of approximately 35,000 CAD. I’m asking for a refund based on the operator’s failure to act on a clear closure/stop request and failure to provide an effective safer-gambling restriction path at the time I asked. Timeline (use exact timestamps) • 2025-08-21 05:22:13 — I told support: “I don’t want to use this platform anymore.” • Support replied they do not have a bet limiting system (2025-08-21 05:24:52) and indicated closing the account voids balance (2025-08-21 05:22:47), but I was not provided an immediate self-exclusion/closure action via chat. • 2025-08-25 03:02:49 — I again stated clearly: “Hi I would like to close my account.” • 2025-08-25 03:05:20 — Support stated closure must be requested by email and balance would be voided upon closure. Why this is a complaint (clear framing) • My statements included explicit account closure / stop-use intent (“close my account”; “don’t want to use this platform anymore”). • The operator did not implement an effective restriction at the time of request and advised there was no bet-limiting system. • The process described (“email closure, balance voided”) created a barrier to immediately preventing further gambling. What I want as a resolution • Refund of 35,000 CAD (or the portion lost after my first explicit stop/closure request), and confirmation my account is closed/restricted. • Written explanation of what actions were taken after my requests and why immediate restriction/self-exclusion was not applied. Evidence attached • Full chat transcript showing the quoted timestamps above. • Any account statements/bet history showing the losses and dates. • Copy of my email to Wild Robin requesting closure (and any replies). Disputed amount: 35000C$ Casino: Wild Robin Case #: 4002

Scam site, not letting me withdraw my winnings after the amount of money I’ve spent on your site it’s ridiculous.Same excused being used I’ve seen on other bad reviews. No issues with my bank but now being told there’s an issue on my end and to not worry etc, same answers all the time. Day 5 now and

She cancelled my withdrawal! Waited 1 week to get it cancelled!! she told me multiple times your withdrawal is now sended with priority! This was after 3 days! Day 5 she said it is approved only takes longer to receive it on your bank. Day 6 received an email with your withdrawal is cancelled…..Imme

Save yourself the bother. All the good games taken off and when you do win you won’t ever get the money as anything over £50 they take days upon days to withdraw and god forbid you win a few grand…. Good luck getting any of that.

I have waited a week for my withdrawal to be cleared despite getting in touch with customer service everyday after 3 days . I never had this problem before . Once it has been cleared I will not be using this site again 10 days now and no withdrawal still.I eventually got my withdrawal after waiting

Please avoid this casino as no intention of paying out they will do everything to not pay out. Biggest scam ever

Had to contact support daily regarding withdrawal and still waiting, being lied to daily.I'm fully verified account yet still haven't sorted payment after 2weeks when it says within 3 days. Reviewing it is all it says, strange how they can instantly take money but 2 weeks and still lying and not pay

Depositing money is done within seconds, variety of options to do so.Cashing out? Youll have to wait WEEKS. They let the payment open so you eventually cancel it, and keep playing. Been waiting for weeks to get a pay out, doubtfull ill see some money back.Be smart, dont give these people your money

If I could ,i will give them 0..Terrible company ,they dont pay you when you win.find 100 different reasons and they do not proccess the withdrawal.A big scam.Avoid and do not spend your money into this website..They are fraudelent company and refuse to pay when players win..

I HAVE REQUESTED A WITHDRAWAL 10 FCKN DAYS AGO! IT'S ALWAYS THE SAME WITH THESE PPL! The more you win the longer it takes 2 cash out! PEOPLE GO PLAY SOMEWHERE ELSE

If i could do 0 🌟 I would this site is not good its a scam they let you put money in but you win you never get it out i had big wins after playing for around 3 months over 4000 dollars try to withdraw and they would cancel it i try a number times with smaller amounts same never seen any money in my

Stay away from this casino .. they don't pay you back no matter how much is the amount 50 pounds or 500 pounds.. chat is a robot place .. you receive same answers and they do care .. I have waited 12 days for 240 pounds and still nothing .. no chance to get it.. my account is under review from th

Once again ive had my withdrawals cancelled with the same excuse that my bank has cancelled them when they havent .I had the same problem last week which after much complaining was sorted and now it's happened again you have taken my deposits with no problems and now I have to fight for my money onc

I do not recommend this experience.The platform constantly sends promotional campaigns with cashback and VIP rewards, but actually receiving them turns into a separate job. You have to remind support over and over again, send emails multiple times, and wait days for answers.I was promised cashback a

WIldRobin keeps sending me emails and promotional offers on my phone even after I closed my account.It was already a frustrating battle to get them to close my account, because they just flat out ignored my requests, they constantly tried to convince me to stay with new offers. After months of emai