Wild Robin — player complaint #13892, 2026-07-21: withheld payouts

The player from Spain faced issues with withdrawing funds as their account had been under review for over two weeks without updates. Although the casino requested bank details for the withdrawal, the player wanted to withdraw using crypto, as that had been their original deposit method. The casino later required identity verification documents, which the player provided after some delay due to losing their ID card and using a driver's license instead. The withdrawal was confirmed to have been processed by the casino, but due to the player's lack of response to follow-up messages, the complaint was closed at that time.