Wazamba - two accounts
Good afternoon,
I have a problem with Wazamba Casino. My username is [EDIT] and I used this email address to registered there. I tried to send my complaint using your form on the website, but I gave an error message every time I tried to send it. I try to send it via email I hope this is acceptable too. Yesterday my girlfriend registered here also made 2 deposits she lost and she gave up, but I have seen the potencial in the game she played. So I registered too, but we never claimed any bonus or promotions. So I deposited 5-6 times a total amount of 1220000 HUF I lost 860000 HUf then I made my last deposit of 360000 HUF I manage to get an 1200X on the max bet of 2000 HUF so my balance was 2600000 HUF. I tried to make a withdrawal of 100000 HUF because they have a max limit of 200000 HUF every day. Then they closed my account first they said You are trying to log in to the account which is closed upon your request I never had any request. Then today they are saying I breached their terms and conditions. Because me and my girlfriend have an account too. But we never accept any bonus and because she has her own money and I have mine too, we always do separate registrations, we gambling like 8-9 years registered more than 50 casinos and never had any issue with we both have accounts on the same casino. After they closed my account they said that they will give me my last deposit 360000 HUf that is around 25% of my total deposits and also keep my winnings too. I already made a complaint with Askgamblers because I always check their site before we register somewhere and Wazamba has an 8,9 out of 10 ratings.I hope you can sort out this issue, because I am pissed of. If they do not allow to register with 2 accounts on the same address they should warn me before the registration finished or prevent me to register and say like you already have an account with the same address. But they accept my deposits knowing they will win either way, if I lose they keep my money, if I win they can close my account and keep most of my money. I guess they thought I will lose and noone will notice this. But I won quite a lot so they played this unfair card. If you cannot help me please inform me what can I do to get my money back? Should I write to the gambling commision? Big Thanks for the help. I can send evidence I made screenshot of everything. If you need them I'll send them to you.
