Vegas Hero Casino— player complaints: 32 in English

The player from Netherlands has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Netherlands has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 27 Aug 2026 Automatic translation:

The player from Spain had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn’t been received yet. We asked them to wait for the casino’s KYC review and withdrawal processing, as delays could be caused by verification or a high volume of requests. After 40 days, they confirmed the withdrawals were still blocked and that the casino had requested documents for verification. We tried to contact the casino repeatedly, but no cooperation was received, so the complaint was marked as unresolved because the casino operated without a valid license and no ADR service was available.The player from Spain had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn’t been received yet. We asked them to wait for the casino’s KYC review and withdrawal processing, as delays could be caused by verification or a high volume of requests. After 40 days, they confirmed the withdrawals were still blocked and that the casino had requested documents for verification. We tried to contact the casino repeatedly, but no cooperation was received, so the complaint was marked as unresolved because the casino operated without a valid license and no ADR service was available. Written by MartinaCasino Analyst & Complaint Specialist Submitted: 13 Jun 2026 | Unresolved : 07 Aug 2026Automatic translation:

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from the United Kingdom disputed a payout issue at Vegas Hero Casino, claiming he should have received €1,440.00 for a 180x bonus but was only paid €0.80. Despite providing screenshots and a Bet ID, his complaints since 30/06/2026 had not been resolved. We rejected the complaint because he could not provide a screenshot, video, or game history proving the exact wagers placed on the disputed round, and his previous £44 bet did not confirm that the same stake had been registered for the winning spin. As no evidence was available to show that the casino miscalculated or underpaid his winnings, we were unable to support his claim.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player’s account had been fully verified, and she had reported a delay beyond the advised 1-3 business days for withdrawal processing. We had initially advised patience and extended the response time by 7 days, but due to the player’s lack of response to our follow-up inquiries, the complaint was closed for the time being. The player could reopen the complaint if she resumed communication.

The player from the United Kingdom had closed his account with Vegas Hero for safer gambling but had a pending withdrawal of £127, which was canceled upon closure despite his requests for it to be processed. He had sent multiple emails over three weeks without resolution and disputed the cancellation, seeking a refund. We contacted the casino repeatedly without success and, due to their lack of cooperation, the complaint was marked as unresolved. The unresolved status negatively impacted the casino's safety rating on our platform. Since the casino was unlicensed, no further regulatory authority could be involved in the case. Although the casino later acknowledged the player's request and agreed to refund the voided balance, the payment was delayed and ultimately was not processed. Due to the casino's continued lack of cooperation, the complaint was closed again as unresolved. Eventually, after the complaint was reopened at the casino's request, the refund was processed and received by the player, and the complaint was marked as resolved.

The player from the United Kingdom had requested account closure on the 21st but was still able to make several deposits. She disputed the £1200 in deposits and demanded immediate and indefinite account closure. The player was contacted for further information and proof of her closure request but failed to respond. Due to the lack of communication, the complaint was closed for the moment, with the option to reopen if the player resumed contact.

The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The player had faced repeated withdrawal cancellations and was unable to make new withdrawals due to pending KYC verification, which was eventually completed after submitting documents in the correct format. Despite the account showing as verified, withdrawals were initially blocked by the operator but were later processed gradually. The player confirmed receiving the final payments, and the complaint was then marked as resolved by the Complaints Team.

The player from Germany had requested self-exclusion due to a gambling addiction on multiple occasions, but the casino had not blocked her account. Despite informing them through live chat and email, her requests were ignored, and she continued to lose money. The casino accepted deposits within 24 hours of her self-exclusion request and only offered a refund for deposits made after that period. The player accepted the refund offer and received the funds. Later, her account was inadvertently reactivated due to a technical glitch, which allowed her to deposit an additional €750; this amount was also refunded after the issue was addressed. The complaint was then marked as resolved by the Complaints Team following the refund payments.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was marked as resolved by the player after communication with the Complaints Team. It was confirmed that the complaint was closed in the system following the player's confirmation. The Complaints Team remained available for future assistance if needed.

The player from the United Kingdom wanted to close their account and remove their data due to a self-ban from gambling. Despite multiple attempts to contact the casino via email and live chat, they continued to receive generic responses instead of assistance. The player did not respond to the Complaints Team's requests for additional information and evidence regarding their account closure requests. Consequently, the complaint was closed due to lack of player response, with the option to reopen it if the player decided to resume communication.

Reason: Verification issues I have contacted the casino over a dozen times, they have never responded to my emails with anything useful. I am stuck in an infinite loop of submitting my documents for KYC just to get rejected without any explanation. It’s been over a month I am trying to get verified but this casino just doesn’t seem to care and just rejects me and ignores me. I have no idea what to do. --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Joshtosh13 1 month ago Total amount withdrawn was 35 K cad. It took a very long time to get the money out though. And too many back and forths. AskGamblers • Support Team 1 month ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. Joshtosh13 9 months ago They responded to my email and gave a better explanation as to what they are requesting but I am not sure that such details change much since I submitted a doccument containing this exact information many times and they still rejected my file. “Kindly note, to proceed further we need to follow our KYC procedure and we must be sure if funds used for deposit are not from 3rd party. We need an explanation from where those funds are coming (Screenshot with detailed transaction details showing sender names, amount, date). “ This is the document I submitted (see attachement) but they seem to reject it when it contains all the info. Currently I submitted this document again and is pending for around a week now, perhaps I gave them what they are asking for and are just trying to delay the inevitable?

Like evryone else same reason i dont recommend this scamers. When u win u will get tired of waiting the withdrawl to get approved witch may take 2-6 weeks but as many people are reporting this casino the owner its being smart now u dont even get a chance to win anymore at all ;

Here i am again. PLEASE DO NOT GIVE THEM YOUR MONEY. They will NOT pay your winnings. I requested £500 on the 15th october. They completed the payment on the 20th. Its now the 16th of November and the money still hasnt reached my account. Customer care keep saying the the relevant team is investigat

This site is unbelievable literally!!! In fewer words, don't even think about playing on this site because they have no problem with your deposits but you will never get your winnings!!!! Never. One excuse after another. My payment provider is blocking the deposit to my account. They keep telling

Scam casino avoid avoid please put in 2000 won nothing at all

Never won anything of nearly £400 was doing £2 spins n winning 20p wish I'd read these reviews first will never play again glad I didn't win anything sounds a head ache getting paid from this site

Absolutely shit site, customer services all need replacing with baboons,, i have now been waiting 5 days for a withdrawal,, this site should be closed down

Same as everyone else, same rhetoric answers, now they have cut me of the chat. Ive now been 5 days waiting for just £50. Ive decided to play it. More stress just waiting for it. I will never use this app again. It needs investigating. If i could give it zero stars I would

I'm surprised this company even reach a 1.5 score to be honest! I'd give 0 if I could.Do yourself a favour and stay away as you will have to fight tooth & nail to get any withdrawal from this company. I'm over a week waiting now with one reviewer suggesting he waited 3 weeks.They keep cancelling the