Vegas Hero Casino— player complaints: 32 in English
32Complaints
0▼Last 30 days · was 1
1Unresolved
45.69938674706dLast complaint
31.5Risk index
50%Resolved · of 10 with a known status
50%Withheld payouts among those
€8,778 · £2,627 · $35,100Disputed sums
Vegas Hero Casino: 32 complaints filed in English across 3 platforms, 1 still open, disputed sums €8,778 · £2,627 and 1 more currency. Most of them are about withheld payouts (75%). Risk index 31.5. Texts below are the players' own words, as published on the source site; last complaint 2026-08-27.
Status unknown 22
Resolved 5
Closed, no outcome 4
Unresolved 1
Sources
Trustpilot 20Casino Guru 11AskGamblers 1
Complaints by month
11
01
06
07
08
Questions and answers
How many complaints are there about Vegas Hero Casino?
The English-language record holds 32 complaints from 3 platforms, 1 of them without a resolution; 22 carry no status from the platform. The latest one is dated 2026-08-27.
Does Vegas Hero Casino resolve complaints?
Of 10 complaints where the platform recorded a status, 50% were resolved, 10% remain open and 0% were rejected as groundless, 40% were closed without an outcome. Withheld payouts account for 50% of them.
What do players complain about?
Mostly withheld payouts — 75% of cases, then game fairness (9%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 32 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 31.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 32
13.11.2025TrustpilotWithheld payouts
Scam site ! Your never get your withdrawal been waiting over a month for £40. Support keep spinning me the same bollocks
Scam site ! Your never get your withdrawal been waiting over a month for £40. Support keep spinning me the same bollocks that they've sent it. But my bank said no payment was ever sent. I'd do your research on trust pilot before using any casino site is best advice I can give. The reviews on here ta
13.11.2025TrustpilotWithheld payouts
This is a scam, don't play it! Withdrawals take forever.
This is a scam, don't play it! Withdrawals take forever.
12.11.2025TrustpilotWithheld payouts
Have had a few withdrawals only one was made within 3 days, they were taking under a week. Now waiting g on a withdrawal
Have had a few withdrawals only one was made within 3 days, they were taking under a week. Now waiting g on a withdrawal but it's been 10 days way to long. Casino is good for small bets but do not bet more than £0.4 on slots as if you win big will take you an age to get your winnings
06.11.2025TrustpilotWithheld payouts
Same as everyone else it seems, been waiting 2 wks & its still in my account under review? & ive had the withdrawal go b
Same as everyone else it seems, been waiting 2 wks & its still in my account under review? & ive had the withdrawal go back into my account yet I didn't even log in, whoever owns this casino needs to be investigated because surely they can't operate like this with all these bad reviews!
06.11.2025TrustpilotWithheld payouts
I received all of my withdrawals but it took 3 weeks. They kept giving me the same responses as lots of other reviews ha
I received all of my withdrawals but it took 3 weeks. They kept giving me the same responses as lots of other reviews have mentioned. Won’t be using this casino again.
05.11.2025TrustpilotWithheld payouts
I have all the same excuses as everyone else1. My bank cancelled it2. Changed provider 3. You need to deleted cookies an
I have all the same excuses as everyone else1. My bank cancelled it2. Changed provider 3. You need to deleted cookies and only use google chrome4 try a different withdrawal methodThen the crap about your patience is appreciated we will chase up the withdrawal for you and make it priority… sick of wa
05.11.2025TrustpilotWithheld payouts
Stay away from this casino site.. took 2 full weeks to get my withdrawal.. horrible to deal with.. same ol chat fro
Stay away from this casino site.. took 2 full weeks to get my withdrawal.. horrible to deal with.. same ol chat from "agents "... never again. 1 Star
05.11.2025TrustpilotWithheld payouts
Do not use this casino..tried 4 times to withdraw 400 pound they keep cancelling it..they are thieves the site is a comp
Do not use this casino..tried 4 times to withdraw 400 pound they keep cancelling it..they are thieves the site is a complete scam DO NOT USE
04.11.2025TrustpilotWithheld payouts
Scam, they never pay out winnings and blame that it's the payment provider that has cancelled itExcuse after excuse, the
Scam, they never pay out winnings and blame that it's the payment provider that has cancelled itExcuse after excuse, they never payAvoid avoid avoid 05/11There is a new reason now why my withdrawal was cancelledI'm sorry to hear this, and we apologize for any inconvenience caused. As per checking, Y
04.11.2025TrustpilotWithheld payouts
My withdrawal request got declined due to an issue with the bank. Course there was no issue with the bank and customer s
My withdrawal request got declined due to an issue with the bank. Course there was no issue with the bank and customer service does not want to speak with me and blocked me from using the 24 hour helpline. Do not waste your time and money, will update pending payment.
04.11.2025TrustpilotWithheld payouts
Stop playing here they not playing your winnings
Stop playing here they not playing your winnings
04.11.2025TrustpilotWithheld payouts
ABSOLUTELY HORRIBLE EXPERIENCE. Please whatever your thinking do not deposit into VegasHero. Consider that money gone. W
ABSOLUTELY HORRIBLE EXPERIENCE. Please whatever your thinking do not deposit into VegasHero. Consider that money gone. Withdrawal times are absurdly long and it gets really frustrating getting into those "chats" with totally not ai's that sub in real people when things actually get complicated. Addi
