Viking Luck Casino— player complaints: 8 in English

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Sep 2026 Automatic translation:

False marketing. False marketing on casino bonuses. claming to have 200% deposit bonus but on site its only 100%

The player from Italy is unable to log into the casino site after canceling his withdrawal request, despite having legally deposited and played €20 on roulette. He seeks assistance regarding this issue.The player from Italy is unable to log into the casino site after canceling his withdrawal request, despite having legally deposited and played €20 on roulette. He seeks assistance regarding this issue. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 06 Aug 2026 Automatic translation:

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The player from Germany had been waiting over four weeks for three pending withdrawals of €500 each, along with an additional €1500 in his account. Despite multiple attempts to verify his account and upload documents, he encountered repeated requests for the same verification steps and received no responses from customer service. The withdrawals were eventually canceled after six weeks, and the player was unable to upload documents or request new payouts. After intervention and extended communication by the Complaints Team, the player received one of the pending payments and later confirmed the arrival of the remaining funds. The complaint was then marked as resolved.

The player from Italy reported that Viking Luck had closed his account without justification, despite having funds remaining and not using any bonuses. He had not received responses to three emails and reminders sent via live chat. After investigation, the casino initially claimed the account was closed due to suspected fraud and winnings were deducted. However, following further review, the casino approved a refund of €397 and processed the payment to the player. The player confirmed receipt of the funds, and the complaint was then resolved.

I won 700 euros in this casino just under a month ago. Unfortunately, I still haven't received the money in my account. For the past two weeks, the live chat has been constantly claiming it'll only take another day or two. That's a deliberate lie. I've been waiting a full month now and still haven't

After winning over 650€ on their casino, they cancelled my withdrawals and froze my account. Now they don't want to pay my money, they're saying I violated their terms and conditions, except all I did was playing on their slots!!Stay away, they are SCAMMERS.