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Twin — player complaint #61356, 2022-03-24: verification

Twin: a player complaint filed on 2022-03-24, about verification, status — rejected. Published on CasinoReviews. One of 27 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2022-03-24 CasinoReviews Verification Rejected

Twin Casino - Excessive Verification

They are [EDIT] withholding my money from me. They originally asked for my ID, bank statement and card which was all they said they needed to verify my account. Then when they verified them and it came time to process my withdrawal they made another request. They asked for a selfie of me holding my ID which I sent 3 times before they finally accepted it. Then they asked for a selfie of me holding my bank stat5ement which I had to send another 3 of before they accepted. Both times telling me it would be the last thing they requested. Then they requested another proof of address!!! Absolutely absurd and excessive and they have lied to me. I provided them 1 proof of address document which was my official enrolment at my local doctors which they rejected for no reason. I then sent them another proof of address which is my official government issued car document which they rejected as well!!! They clearly have no intention of paying me my withdrawal and are breaking their regulator's rules for excessive verification!!! I'm certain this is racist as well all because I wasn't born in Ireland. Please help fix this and make them pay.

Complaint data

Case number
#61356
Filed
2022-03-24
Status
Rejected
Category
Verification
Place among complaints about Twin
23 of 27 by date, newest first
Source
CasinoReviews — original ↗
Text
203 words, as published

All 27 English-language complaints about Twin — as a list by date; the summary, statuses and disputed sums are on the operator page.

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