The Phone Casino— player complaints: 11 in English

One of the worst sites I've played on do not bother

AVOID AVOID firstly I made several deposit and withdrawals no problem at all I then was unhappy with the service I received so closed my acount however my last withdrawl asked to verify etc to which I did used same withdrawals I deposited with my name provided id bank etc each time I provided they a

Terrible Terrible Terrible! Been playing slots on many different online casinos for years, this one here... swallowed the first £10 deposit, empty spins on multiple games. Got 70 (20+50) free spins on Big Bass Splash for first deposit or something, won... 2p. How bad is that?! There are bad scammy c

Scammers thieves they don’t let you with everyone the same they use the same roulettes can never win anything from these crooks stay away they destroy people so sadistic they are.Criminals should be prosecuted

Sent all my id documents using link and by email not reviewed and my withdrawal still pending

Very poor.It's worth pointing out that this site changed hands earlier this year. Anyway, I don't like it. But more to the point, their Support is now very difficult to reach and they are trying to block my withdrawal. First it wouldn't withdraw at all, then when finally getting through to a Supp

Scam, scam, scam... avoid at all the times.... spent over 400£ and did not even got once a bonus on golden cash free spins. Don't tell me that I have been unlucky as I have done over 600 spins easily. Gambling is also, the worst I ever seen. It is impossible to win as it always goes opposite. Sorry

On 26 Jan there was a message on the site as given below (if you want to see the exact wording) advising the site would be down until March 1. When the site returned, assuming I could simply log in again as normal, I had trouble doing so, so I contacted the support email below and there was an autom

I joined The Phone Casino, attracted by their advertised no wagering free spins offer. I used the spins and won approximately $130 NZD or EUR. Not long after, my account was restricted and I was prompted to send in verification documents — which I submitted immediately. Since then, I’ve had zero access to my account (I'm blocked at the login stage) and no replies to multiple follow-up emails sent to both their general support and document verification addresses. It’s now been over a week with no communication whatsoever. This silence and delay are deeply unprofessional. I was fully verified before being allowed to claim bonuses, so being restricted after winning without explanation feels unfair and misleading. Their “no wagering” claim is meaningless if you can’t even access your winnings. I urge others to proceed with caution. I am now preparing to escalate this issue with the UK Gambling Commission and public consumer forums. Disputed amount: 130NZ$ Casino: The Phone Casino Case #: 3236

Dear ThePogg, On Friday 8th November, I opened an account on The Phone Casino. I made two deposits of £1000 each and subsequently won a very large amount of money. I immediately emailed my ID documents over to their support staff and requested details of how to withdraw the entire balance, considering I read in their terms and conditions that withdrawals over £10,000 were not immediately permitted. I was congratulated the next day on my win by email and informed that my ID had been accepted and to make withdrawals in £2000 increments. As such I made eight withdrawal requests. When reviewing this, I presumed that all requests would be processed at once. I later reversed these and made three withdrawals £2000, £8000 and the balance of c£5917. I logged in every day to check what withdrawals had been processed. On 13th November I received a text around 8am to state that my first withdrawal of £2000 had been processed as they has successfully verified my account. Their terms and conditions state that they would not pay out any winnings if they deemed there to be fraudulent activity and as such by paying out the first withdrawal they have confirmed that they had satisfied themselves at the time that there was no fraudulent activity. On the same day I returned to log into my accounts to check the withdrawals that had been processed and found the account was locked. I immediately telephoned their support staff and was told my accounts had been matched to GAMSTOP but they didn't know what triggered it. Whilst I note that I was subscribed to GAMSTOP, in accordance with their terms and conditions, I wholly accepted the terms and conditions and to be governed by them by establishing a business relationship with them. I provided accurate details that were immediately verified and matched against those on my government issued identification. I reviewed their terms and conditions as follows: In accordance with Clause 3.1.11, I have never had an account with their network before and therefore my funds and winnings cannot not be forfeited as duplicate accounts or for breaching a self exclusion agreement with them. In accordance with Clause 3.11.3, ThePhoneCasino has chosen to close my account and therefore should refund to me the Withdrawable balance, of which I have screenshots that show my balance was c£15,917, of which £2000 has been sent to me. In accordance with Section 4, I have met all obligations as a user and provided ample identification to satisfy them that my account is genuine. In accordance with Section 5.1, I accept that I am ultimately responsibility to use the service in a responsive maner, which I believe I have. In accordance with Section 5.2, if I request to be excluded, including GAMSTOP, then all withdrawable funds in the account will be returned to me, less bonus funds. As such c£15917 is due to me, less the £2000 already received. This clause further states that ThePhoneCasino will operate on the basis of the information I have provided at registration and therefore these funds are due to me in full as I wagered in good faith and are entirely responsible for any action I have taken to circumvent any GAMSTOP exclusion. Having reviewed the Terms and Conditions prior to my registration and as part of this complaint, there is no mechanism present for my winnings to be voided as the registration was accurate and the deposits successfully completed and wagered. I have retained a copy of their terms and conditions in case such a clause has now been inserted. Prior to registering I reviewed their terms and conditions and accepted that I would bear the consequences of any losses due to my decision to open an account and therefore it is ethical to honour these winnings, as I would have had to do if I had lost. I wholly dispute that any activity was fraudulent as they claim ,as I provided them with genuine details which were verified by them on registration and again when I provided them with my ID. I would appreciate any assistance you can offer in order for ThePhoneCasino to pay out my valid winnings that they have decided to void.

The casino I needed to select is not available, which is 'The Phone Casino'. part of the small screen casinos group. My dispute is I was playing on one of their own exclusive slot games "who spun it", which has a bonus game included but also offers a cash amount to the first player that gets all four ticks and it clearly states this is cash, not bonus or jackpot funds, I was lucky enough to be the first player with all four ticks with the highest stake of £2 which gave me the £500 cash amount, I did get credited 500 but they are saying it's bonus money and needs wagering x200 before this can be withdrew but by the information from the game I was led to believe that it was has it states cash and not bonus. However the casino have not been very helpful with this and haven't gave me any relevant info to which I understand they have only referred to the terms and conditions of their bonus policy and cannot accept it states cash. But also with regards this I'm aware of at least two other occasions where this has been won and after being disputed was paid out in cash has stated in the game, can you please advise further thank you.