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spinland casino— player complaints: 17 in English

17 Complaints
0▼ Last 30 days · was 1
1 Unresolved
46.665735850556d Last complaint
113.8 Risk index
€1,000 Disputed sum

spinland casino: 17 complaints filed in English across 2 platforms, 1 still open, disputed sums €1,000. Most of them are about withheld payouts (47%). Risk index 113.8. Texts below are the players' own words, as published on the source site; last complaint 2026-08-26.

What players complain about

Withheld payouts 47% 8
Other 18% 3
Account blocks 12% 2
Verification 12% 2
Bonus terms 6% 1
Game fairness 6% 1
Status unknown 16 Unresolved 1

Sources

Trustpilot 16 Casino Guru 1

Complaints by month

01
02
05
08

Questions and answers

How many complaints are there about spinland casino?

The English-language record holds 17 complaints from 2 platforms, 1 of them without a resolution; 16 carry no status from the platform. The latest one is dated 2026-08-26.

What do players complain about?

Mostly withheld payouts — 47% of cases, then other (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 17 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 113.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 17

26.08.2026 Casino Guru Withheld payouts Unresolved
SpinLand Casino - Player's withdrawal has been delayed.
The player from Germany requested a withdrawal six weeks ago and, after multiple inquiries, had yet to receive her payout. Though she had been informed of a processing time of 7–21 business days, she had now exceeded that timeframe and had received repeated excuses of a high volume of payout requests. We were unable to move the complaint forward because the casino had a history of 5+ cases closed under the No Reaction Policy and did not cooperate with us. As a result, the complaint was closed as unresolved, which affected the casino’s rating and reflected its refusal to engage in mediation.The player from Germany requested a withdrawal six weeks ago and, after multiple inquiries, had yet to receive her payout. Though she had been informed of a processing time of 7–21 business days, she had now exceeded that timeframe and had received repeated excuses of a high volume of payout requests. We were unable to move the complaint forward because the casino had a history of 5+ cases closed under the No Reaction Policy and did not cooperate with us. As a result, the complaint was closed as unresolved, which affected the casino’s rating and reflected its refusal to engage in mediation. Written by AttilaComplaint Specialist Submitted: 26 Aug 2026 | Unresolved : 10 Sep 2026Automatic translation:
14.05.2026 Trustpilot
SCAM OF A SITE PLEASE STAT CLEAR FROM THIS SITE TRIED TO WITHDRAW BUT HAVENT BEEN PAID OUT YET BUT THEY BLOCK YOU INSTEA
SCAM OF A SITE PLEASE STAT CLEAR FROM THIS SITE TRIED TO WITHDRAW BUT HAVENT BEEN PAID OUT YET BUT THEY BLOCK YOU INSTEAD FULL INVESTIGATION HAS STARTED NOW
23.02.2026 Trustpilot Withheld payouts
This is one of the worst casino apps. I waited forever for my withdrawal and received nothing. When I attempted to reach
This is one of the worst casino apps. I waited forever for my withdrawal and received nothing. When I attempted to reach customer support through chat, I saw a waiting list of 14 people. I waited for one hour and 15 minutes, only to find myself in position 8. After trying to restart, I was pushed ba
05.01.2026 Trustpilot Verification
They wanted pictures of the front and back of my bankcard. Nothing blanked out pictures of my ID card and my face five w
They wanted pictures of the front and back of my bankcard. Nothing blanked out pictures of my ID card and my face five working days to withdraw money pure con trying to pinch peoples identities.
10.10.2025 Trustpilot Bonus terms
Scam site, said to deposit £10 for 150 free spins. Then they said I did not opt into the bonus when firstly there is now
Scam site, said to deposit £10 for 150 free spins. Then they said I did not opt into the bonus when firstly there is nowhere to opt into the bonus and secondly it said nothing at all about opting in on the terms and conditions, I screenshotted and showed them proof and they still refused to budge. W
05.09.2025 Trustpilot Withheld payouts
This Spinland is definitely a scam! Someone has to do something! They don't pay withdrawals! I've been waiting for 3 mon
This Spinland is definitely a scam! Someone has to do something! They don't pay withdrawals! I've been waiting for 3 months and it's always the same shit! If they ever pay me or block me, I'll come back here. Don't play! This company is a scam!
25.08.2025 Trustpilot Game fairness
I gave this site 5 stars I won withdrew then I scammed big time charged me 6 pounds ah time for 30p spin .y son record
I gave this site 5 stars I won withdrew then I scammed big time charged me 6 pounds ah time for 30p spin .y son recorded it it was on big bass this site needs to shut down iv closed my account but I'm not letting them get away with it please do not put money on here scammers it needs to be shut
27.07.2025 Trustpilot Other
Abysmal!!!!! DO NOT sign up ! Joker company and greedy selfish.
Abysmal!!!!! DO NOT sign up ! Joker company and greedy selfish.
08.07.2025 Trustpilot Other
Scam and SPAMMMMMAVOID LIKE A PLAG.STOP SENDING TONES SPAMING EMAILS.NO UNSUBSCRIBE BUTTONS
Scam and SPAMMMMMAVOID LIKE A PLAG.STOP SENDING TONES SPAMING EMAILS.NO UNSUBSCRIBE BUTTONS
06.06.2025 Trustpilot Withheld payouts
DO NOT PLAY! THEY DOESN'T WANT TO PAY YOUR WITHDRAWALS!!!! SCAM!!!! BE CAREFUL PEOPLE! DON'T WASTE YOUR TIME AND MONEY!!
DO NOT PLAY! THEY DOESN'T WANT TO PAY YOUR WITHDRAWALS!!!! SCAM!!!! BE CAREFUL PEOPLE! DON'T WASTE YOUR TIME AND MONEY!!!!!!
22.03.2025 Trustpilot Withheld payouts
The same story as other people on this, i withdrew €500 nearly 2 months ago and never got it. What would mess this casin
The same story as other people on this, i withdrew €500 nearly 2 months ago and never got it. What would mess this casino up is if the slot game providers new there games were helping the casino scam people. Do not go a near it, absolute rip off, you go into live chat and it prompts you to send emai
17.03.2025 Trustpilot Withheld payouts
So been on this sight now a few months funnily never withdrew anything though strangely.So after amazingly winning a few
So been on this sight now a few months funnily never withdrew anything though strangely.So after amazingly winning a few hundred pound decided to withdraw 160 guess what guys never had it 3 weeks now the rest of the 400 just dead spun to zero 🤣 portraying to be mr beast aswell naughty i will be taki
11.03.2025 Trustpilot Withheld payouts
Withdrew £100 and it never arrived. After many emails they now ignore me ! ! Ive been waiting SIX MONTHS since my initi
Withdrew £100 and it never arrived. After many emails they now ignore me ! ! Ive been waiting SIX MONTHS since my initial withdrawal. DO NOT DEPOSIT ANY MONEY WITH THESE SCAMMERS YOU WILL NOT GET IT BACK ! ! !
24.02.2025 Trustpilot Verification
Must be one of the worst betting sites I have ever been with.I played money, which is part and parcel, which is fineTook
Must be one of the worst betting sites I have ever been with.I played money, which is part and parcel, which is fineTook my money completely fine no issues with depositing but as soon as I’ve had a win or then get asked load of questions.Again this is fine and I answered the questions instantly but
18.02.2025 Trustpilot Withheld payouts
I won £80 and proceeded to withdraw it. After I had done this my account was closed because they thought I gambled too m
I won £80 and proceeded to withdraw it. After I had done this my account was closed because they thought I gambled too much, that was not a problem to me. They keep saying my withdrawal has failed and ask for the very same details time after time, unbelievable!DO NOT TRUST THIS COMPANY. SCAMPERS.
15.02.2025 Trustpilot
I registered, I deposited €25, the money never arrived in the account but I was charged. The best thing is that the site
I registered, I deposited €25, the money never arrived in the account but I was charged. The best thing is that the site tells me that my account does not exist. I am waiting for their response.
03.02.2025 Trustpilot Other
Yet again, unsolicited and unwanted spam from this site.It's a reflection of how this company operates when it touts for
Yet again, unsolicited and unwanted spam from this site.It's a reflection of how this company operates when it touts for business using deceptive email addresses, in this instance for online audiobooks.

How the risk index is calculated and how complaints are labelled — the method behind this section.

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