SupaBet Casino: 35 complaints filed in English across 3 platforms, 2 still open, disputed sums €98,187 · $600. Most of them are about withheld payouts (77%). Risk index 30.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-10.
Status unknown 21
Resolved 9
Closed, no outcome 3
Under review 1
Unresolved 1
Sources
Trustpilot 18Casino Guru 14AskGamblers 3
Complaints by month
12
01
04
05
06
07
08
09
Questions and answers
How many complaints are there about SupaBet Casino?
The English-language record holds 35 complaints from 3 platforms, 2 of them without a resolution; 21 carry no status from the platform. The latest one is dated 2026-09-10.
Does SupaBet Casino resolve complaints?
Of 14 complaints where the platform recorded a status, 64% were resolved, 14% remain open and 0% were rejected as groundless, 21% were closed without an outcome. Withheld payouts account for 71% of them.
What do players complain about?
Mostly withheld payouts — 77% of cases, then account blocks (6%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 35 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 30.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 35
22.05.2026TrustpilotWithheld payouts
Absolutely terrible experience with Supabet.Withdrawals took months to be processed, customer support barely answered, a
Absolutely terrible experience with Supabet.Withdrawals took months to be processed, customer support barely answered, and every interaction felt intentionally delayed. Now the worst part: I had already requested the permanent deletion of my account in January, yet my account was reactivated without
22.05.2026TrustpilotWithheld payouts
SCAMMERS. deposit at own risk, as you won't be able to withdraw any winnings..
SCAMMERS. deposit at own risk, as you won't be able to withdraw any winnings..
05.05.2026AskGamblersWithheld payouts
Withdrawals delayed for months
Reason: Delayed payment
HI, I am a long-term customer and won a very big amount in sports. At this time, I was VIP Level 5, and I was able to withdraw 1500 euros per day. Withdrawals always arrived between 24 and 48 hours after requesting them.After a while, they downgraded me to Level 1(from 5 to 1), and then the issues started. VIP 1 means - I was only able to withdraw 500 per day and a total amount of 7000 euros per month, but they have been delaying my withdrawals for months. I was even playing more in the hope of getting a higher vip level, but then they restricted my account at betting, and i was only able to place small amounts, so I stopped completely. I mean, I would not complain with level 1 if I were able to get 7000 Euro per month, but they are sending me only 1500 every 3-4 weeks. Livechat is no help, always the same standard answers.I still have 34129 Euro and 3 open withdrawals of 500 Euro. So the total is 35629 Euro. Requested on the 1st,2nd, and 3rd of April.If it goes on at that speed, it will take me 2-3 years to get it all back. As I said, I am restricted, no chance of a higher vip level, and delaying withdrawals.I want them to stop delaying the withdrawals, and in the best case, they increase my VIP Level
--- Ответы в треде ---
Stefanbm 1 day ago I have now 3 pending withdraws.Please speed them up.Thank you
Stefanbm 3 days ago I can confirm i received 2 from those 3 withdraws and 1 was once again canceled with the same excuses. payment provider issue. To make it clear once again, this is crypto and it is YOUR payment provider. So we have now an open balance of 10450 Euro (1 pending with 500 Euro) and i will mail you here, once again i have 3 open. @Supabet Regarding this standart text: Please accept our sincere apologies for the extended processing time and any inconvenience the delay in your withdrawal may have caused. We completely understand your concerns. This delay is primarily due to a recent high volume of requests. I doing withdraws now since a year now maybe a bit longer or shorter, well since then i hear always high volumes, sec. checks, payment dep. busy whatever,BUT when i was Level 5 VIP, well all went within 24h, nothing to complain, so please stop sending me those excuses and let us finish this issue without any futher delays. We are getting close to solve this, its up to you,to make it faster. Thanks
Supabet Casino • Representative 4 days ago Dear Stefanbm, Please accept our sincere apologies for the extended processing time and any inconvenience the delay in your withdrawal may have caused. We completely understand your concerns. This delay is primarily due to a recent high volume of requests. Your current pending withdrawals requests have been forwarded to the relevant department to expedite the process. Thank you for your continued patience. Kind Regards, Supabet Casino Team
Stefanbm 1 week ago Supabet i am making a post now, so this will not get closed and unresolved. What is this here again, since over 1 week, no response, no payments. Chat is telling me again the same old stories, we have sooo much work, we are doing our best blabla - Same old fairytail hours. This is the last time i will "rescue" here, if you fail again to respond or to sent withdraws i will let the timer run out and you will be downgradet.
30.04.2026TrustpilotWithheld payouts
“Withdrawal of €950 pending for over 10 days. No bonus used, no KYC requested, only generic responses. If not resolved I
“Withdrawal of €950 pending for over 10 days. No bonus used, no KYC requested, only generic responses. If not resolved I will proceed with chargeback.”
29.04.2026TrustpilotWithheld payouts
Frauds and thieves please head this warning they will no pay out. They will give excuse after excuse. They will enable l
Frauds and thieves please head this warning they will no pay out. They will give excuse after excuse. They will enable live chat and refuse to answer emailsTo whom it my concern After nine days since my withdrawal request and countless emails and live chat conversations trying to receive my winnings
27.04.2026TrustpilotWithheld payouts
I requested a withdrawal of €500 on March 28. It has now been over 6 weeks and the status is still "pending".Customer su
I requested a withdrawal of €500 on March 28. It has now been over 6 weeks and the status is still "pending".Customer support only provides generic responses and no clear timeline. According to their own terms and conditions, withdrawals should be processed within 5 working days, which has clearly n
21.04.2026Casino GuruBonus termsUnder review
SupaBet Casino - Player’s funds are confiscated after bonus expiration.
The player from Germany, a Level 5 VIP at Supabet1, is facing an issue where €703.97 was marked as real money in his account after a lengthy session but later deleted due to an expired bonus. Despite providing proof and requesting correction, his VIP manager refuses to address the error.
13.04.2026TrustpilotAccount blocks
Worst casino for sure. Everything is ai. Big time scammers. If you want to close the account they just ignore you. They
Worst casino for sure. Everything is ai. Big time scammers. If you want to close the account they just ignore you. They send you an email once a day and use ridiculous excuses why it takes so long to close. Avoid this site at every cost. Everyone here gives 1 star for a reason and I wish I checked i
13.04.2026TrustpilotBonus terms
I'd give it 0 stars if I could. Site is a fraud , they offer you bonuses and don't respond for 4 days and say it's expir
I'd give it 0 stars if I could. Site is a fraud , they offer you bonuses and don't respond for 4 days and say it's expired. I deposited money and got scammed hard.
06.04.2026TrustpilotWithheld payouts
scam site i won 1200 dollars and withdrawl 3 days later they canceled my withdrawl no explanation so i did it again and
scam site i won 1200 dollars and withdrawl 3 days later they canceled my withdrawl no explanation so i did it again and the same bs happened they wont pay its a scam and they are common thieves
30.01.2026TrustpilotWithheld payouts
Scam casino , they lying, dont pay out, as Everyone write.There is no verification needed, that says enough?Also their 1
Scam casino , they lying, dont pay out, as Everyone write.There is no verification needed, that says enough?Also their 18 sister casinos from NOVA FORGE, the same. The chat support are just slave robots with copy paste answers. Also i have muscles disease, i gave them prove.Very bad for me.They don
20.01.2026TrustpilotWithheld payouts
Scam site. Had a couple wins earlier on and it was paid out. Deposited a bit of a bigger amount after gaining some trust
Scam site. Had a couple wins earlier on and it was paid out. Deposited a bit of a bigger amount after gaining some trust (so I thought) but they kept the deposit and the withdrawals and put my account under review. Was told something different every time in chat. Withdrawals would be sent out and no
31.12.2025TrustpilotWithheld payouts
It’s a worst of all time. Nither they will give your money nor they will close your account. I had a big winnings and th
It’s a worst of all time. Nither they will give your money nor they will close your account. I had a big winnings and then with complete verification and all haven’t got money back. That money goes on supabet account and keep bouncing. You won’t get much help from live chat. I was frustrated and ema
17.12.2025TrustpilotOther
I contacted support to permanently close my account. Instead of a clear, straightforward procedure, I was sent through r
I contacted support to permanently close my account. Instead of a clear, straightforward procedure, I was sent through repeated email confirmations and “verification” steps that don’t go anywhere. The replies are generic and the issue never gets properly handled, so the closure request remains unres
05.12.2025TrustpilotWithheld payouts
Great games, but dont play if you want to withdraw money, willing to take all your money but not give winnings back,
Great games, but dont play if you want to withdraw money, willing to take all your money but not give winnings back, this is a SCAM site, stay clear