Staxino Casino — player complaints: 6 in English

The player from Bavaria initiated two withdrawal requests, one for 2500 Euro and another for 300 Euro, three weeks ago but had not received the funds. He indicated that there was no clear reason for the delay, and he only received standard responses. We were unable to progress the case because the casino followed a No Reaction Policy and repeatedly failed to cooperate with our attempts to obtain an explanation or resolve delayed withdrawal complaints. As a result, the complaint was closed as unresolved, which affected the casino’s rating.The player from Bavaria initiated two withdrawal requests, one for 2500 Euro and another for 300 Euro, three weeks ago but had not received the funds. He indicated that there was no clear reason for the delay, and he only received standard responses. We were unable to progress the case because the casino followed a No Reaction Policy and repeatedly failed to cooperate with our attempts to obtain an explanation or resolve delayed withdrawal complaints. As a result, the complaint was closed as unresolved, which affected the casino’s rating. Written by KristinaComplaint Resolution Center Team Lead Submitted: 04 Nov 2026 | Unresolved : 05 Nov 2026Automatic translation:

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Oct 2026 Automatic translation:

My withdrawal of €400 is pending since 31/08/26. My withdrawal of €800 is pending since 12/09/26. Over 500 emails ignored. Over 120 hours on live chat for nothing but copy and paste loops about further checks needed and apologizing for delay. I've played here for years, withdrew hundreds of times no issue. Their t and c state that they will provide a final resolution to a complaint within 10 days. It's been 34. Complaints with other sites are completely ignored. Kahwanasake is their regulator and can't investigate until I have a final resolution. Please help. I'm at my wits end. Disputed amount: 1200€ Casino: Staxino Casino Case #: 4778

The player from Ireland requested withdrawals made three weeks ago, with one for €400 and another pending since 12/09/26. Despite being fully verified and having no violations, she struggled with delays and generic responses after sending over 200 emails and spending nearly 100 hours on live chat. We were unable to move the complaint forward because the casino followed a No-Reaction Policy and repeatedly failed to cooperate with our mediation attempts. As a result, the complaint was closed as unresolved, which affected the casino’s rating and may encourage it to respond to future cases.The player from Ireland requested withdrawals made three weeks ago, with one for €400 and another pending since 12/09/26. Despite being fully verified and having no violations, she struggled with delays and generic responses after sending over 200 emails and spending nearly 100 hours on live chat. We were unable to move the complaint forward because the casino followed a No-Reaction Policy and repeatedly failed to cooperate with our mediation attempts. As a result, the complaint was closed as unresolved, which affected the casino’s rating and may encourage it to respond to future cases. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 24 Sep 2026 | Unresolved : 01 Oct 2026Automatic translation:

Reason: Delayed payment My withdrawal of 400 was made on 31/08. Another for 800 on 12/09. Since then I've sent 200+ emails. Spent up on 100 hours on live chat and still no payout. I'm fully verified, breached no t and c and have played here for years. I'm at my wits end at this stage. They've paid out smaller withdrawals during this time so I have no idea why the larger amounts need extra checks that take a month.

The player from Brazil deposited money on the same day she received a promotional offer but did not receive the promised 100 free spins for the GATES OF OLYMPUS game. Despite contacting the casino, she faced refusal to manually credit the spins and had experienced similar issues in the past with promotions. We asked her for supporting evidence and communication with the casino, but the complaint was later marked as resolved by her. As a result, we closed the case as resolved.