V.Vegas Casino— player complaints: 10 in English

Reason: Amount not credited I deposited 125.83 USDC to v.Vegas on the Ethereum network on September 26. For the purposes of this complaint, the amount in dispute is approximately $125.83, using a 1:1 USDC/USD exchange rate.I made an error when making the deposit: on the casino website, I had selected USDT on the Ethereum network, but mistakenly sent USDC instead.Immediately after realizing my mistake, I contacted v.Vegas through live chat. I explained the situation and asked for assistance. The agents refused to escalate the matter because of an arbitrary 96-hour waiting period. I understood from the outset that the deposit would not be automatically credited because I had sent USDC instead of USDT, and that the funds would require manual intervention. I have experienced a similar situation with another casino previously, where an incorrectly sent cryptocurrency deposit was manually credited.Despite this, the v.Vegas agents insisted that I had to wait 96 hours and would not escalate the matter.The 96 hours subsequently passed and nothing had happened. Only then did v.Vegas agree to investigate the matter and request the information necessary to locate the funds. I provided the transaction hash, screenshots of my wallet, and both the sending and receiving addresses.The transaction was successfully completed and the funds were sent to the casino's wallet. I originally wanted v.Vegas to simply credit the funds to my playing account. Instead, after investigating the matter, v.Vegas decided that they would issue a refund. They then requested my cryptocurrency address so that they could send the refund, and I provided it.I am now receiving contradictory and completely unsatisfactory explanations from support.Some agents are telling me that the refund has no timeframe whatsoever and that it depends on the "workload of specialists." Another agent has told me that they are waiting for a provider to "locate" my deposit.This is absurd. The transaction has already been identified and I have provided the transaction hash, wallet screenshots, and the sending and receiving addresses. Furthermore, v.Vegas has already decided that the resolution will be a refund rather than crediting the funds to my playing account.I have been waiting for a resolution since September 25. I have fully cooperated with every request from the casino and provided all of the information required to identify the transaction.I need clear answers from v.Vegas as to what is actually happening with my funds and, most importantly, a clear timeframe for when the 125.83 USDC will be refunded.I do not accept an indefinite timeframe based on the "workload of specialists." If a third-party provider is involved, v.Vegas should clearly explain what remains to be done and why this is taking so long. The blockchain transaction itself can be sent within minutes once the refund is authorized.I originally asked for the funds to be credited to my playing account. It was v.Vegas that chose to resolve the matter by issuing a refund. Having made that decision, they should now process the refund without further unnecessary delay.I am attaching screenshots of my correspondence with v.Vegas to document the sequence of events, the information I provided, and the contradictory explanations I have received from their support agents.I am asking AskGamblers to assist in obtaining a clear answer and a definite timeframe for resolution, and I expect v.Vegas to process the refund of 125.83 USDC without further delay.

The player from Poland requested a withdrawal of PLN 300 to their Revolut account on August 17th, but the funds have disappeared from their balance without being transferred. The casino exceeded the statutory 12-hour processing time and only provided an internal payment ID, refusing to give the ARN number to verify the transfer status.The player from Poland requested a withdrawal of PLN 300 to their Revolut account on August 17th, but the funds have disappeared from their balance without being transferred. The casino exceeded the statutory 12-hour processing time and only provided an internal payment ID, refusing to give the ARN number to verify the transfer status. Written by TomasComplaint Specialist Submitted: 19 Aug 2026 Automatic translation:

The player from Germany requested a withdrawal 2 months ago, on May 10th, and had not yet received the funds. He was fully verified, but the casino was not adhering to its own withdrawal speed limits. He reported that some winnings were paid out, including €15,000 in total, but several withdrawal requests were repeatedly canceled on the due date and had to be resubmitted. We closed the complaint as resolved after the casino confirmed the winnings were processed and the player confirmed receipt of the funds, so no further investigation was conducted.

The player from Germany reported that winnings from games were not credited to his account, with an issue occurring again where a win of 124 euros was missing. He provided evidence through a screenshot, showing a negative balance on his account despite the winnings. We asked for clarification and supporting details, but he did not respond to our messages or reminder. As a result, we were unable to investigate further, and the complaint was closed for now due to lack of cooperation from his side.

The player from Moldova faces account blockage and confiscation of funds after being informed that he registered from a prohibited country, despite that country being on the list during sign-up. He attempts to resolve the issue and seeks the return of his deposit, but the casino refuses to cooperate.

The player from Poland faced issues with his account being blocked after submitting a requested selfie for verification. He had a significant amount of winnings (45,000 PLN) and then encountered a limited withdrawal option (approximately 950 euros). He said he played slots and sports betting with real funds, while the casino blocked his account for alleged bonus abuse under sportsbook terms and offered only 4,000 PLN. We closed the complaint because we did not have enough expertise or insight to assess the casino’s sports-betting investigation and could not judge the case fairly.

The player from Ireland had his account at VulkanVegas locked after being accused of violating rules by using a VPN. He stated he was in Dublin during the disputed login and had never knowingly used a VPN. He questioned the timing of the account closure, as it followed a significant increase in his balance to nearly €70,000. After the casino changed its allegations and requested verification, we kept the complaint open until the account was unlocked and withdrawals started being processed. The issue was resolved after the casino confirmed the remaining balance had been paid and the complaint was marked as resolved.

The player from Argentina had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We advised him to wait for the usual processing time and cooperate with the casino’s KYC checks, and later we asked for an update once the recommended timeframe had passed. The complaint was ultimately marked as resolved by the player, so we closed the case as resolved.

The player from Indonesia faced issues with his casino account due to a name discrepancy. After being instructed by customer support to fill both the first and last name fields with his single first name, his deposit was questioned, leading to accusations that he had used someone else's account. He sought clarification on the situation. We investigated the issue and confirmed that the player had completed full KYC verification and was eligible to withdraw funds. However, despite verification, his withdrawal requests were repeatedly canceled without clear explanation, and he ultimately lost his funds by betting them. As the funds were no longer available in his account, we were unable to assist in recovering them and proceeded with rejecting the complaint.

The player from Germany had won €25,000 on May 30th and had requested a withdrawal three weeks ago, having previously verified his account without issues. However, he had only received €20,000, and his recent withdrawal had been canceled due to a reported technical error, despite the casino's 14-day withdrawal period. The issue was confirmed as resolved after the player marked the complaint as such, indicating that the remaining withdrawal problem had been addressed. The Complaints Team acknowledged the resolution and closed the case, offering further assistance if needed.