BitKingz Casino: 19 complaints filed in English across 3 platforms, disputed sums $16,200 · 6,000 CAD and 2 more currencies. Most of them are about withheld payouts (58%). Risk index 20.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-04.
Status unknown 15
Resolved 2
Rejected 1
Closed, no outcome 1
Sources
Trustpilot 14CasinoReviews 3Casino Guru 2
Complaints by month
11
12
01
02
05
06
07
08
Questions and answers
How many complaints are there about BitKingz Casino?
The English-language record holds 19 complaints from 3 platforms; 15 carry no status from the platform. The latest one is dated 2026-08-04.
What do players complain about?
Mostly withheld payouts — 58% of cases, then bonus terms (16%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 19 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 20.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 19
04.08.2026Casino GuruWithheld payouts
BitKingz Casino - Player’s withdrawal is blocked.
The player from Germany is facing issues with withdrawing his €200 winnings after depositing €25 via Paysafecard. The casino insists on processing the payout through the same method, which is unavailable, and has repeatedly rejected his uploaded Paysafecard statement.
30.07.2026TrustpilotWithheld payouts
They are crooks you will not get any real money from this site. They will not give you withdrawl and you will regret eve
They are crooks you will not get any real money from this site. They will not give you withdrawl and you will regret ever depositing anything.
29.07.2026TrustpilotWithheld payouts
This casino completely insane asking me proff of deposit for who knows what data . Support 0 . 92 $ I already 2 weeks ca
This casino completely insane asking me proff of deposit for who knows what data . Support 0 . 92 $ I already 2 weeks can't recive . At the begging was 140 but they just take out 50 $ because I add promotion. If you like to never able to get your money then this casino for you . Not recommend to pl
27.07.2026Casino GuruAccount blocksResolved
BitKingz Casino - Player’s account has been blocked.
The player from Germany made a $200 deposit but did not receive the funds, which led to contact with support and resulted in the blocking of his account. He had not received a refund for the deposit. He said his account was closed due to alleged self-exclusion, which he denied, while confirming prior deposits and completed KYC verification. After we reviewed the casino’s self-exclusion email and responsible gaming terms, the complaint was marked as resolved by the player and closed as resolved in our system.
23.07.2026TrustpilotBonus terms
Damn! Should’ve read the reviews before making an account, yes every 1 star review is right they make you beg for a with
Damn! Should’ve read the reviews before making an account, yes every 1 star review is right they make you beg for a withdrawal. The bonus system rewards are good but the play through details are not clear or explained properly causing you to play through your profits. Customer service on live chat a
15.06.2026TrustpilotWithheld payouts
mujhe withdraw nahi milta hai baar baar kuch bol deta hai aabhi security alert bol raha ha i iske pahle KYC mang raha th
mujhe withdraw nahi milta hai baar baar kuch bol deta hai aabhi security alert bol raha ha i iske pahle KYC mang raha tha aab ham kya kare
31.05.2026TrustpilotWithheld payouts
Deposited via card 300$, won 1000$. When i wanted to withdraw, i chose crypto. They rejected my withdrawal, i contacted
Deposited via card 300$, won 1000$. When i wanted to withdraw, i chose crypto. They rejected my withdrawal, i contacted support, and a sad human waste answered, told me i need to withdraw the same way i deposited. All my documents were verified, and i was told to basically reverify it all. Never onc
07.05.2026TrustpilotWithheld payouts
Bitkingz is a scam ! I live in Ontario , Canada and played on Bitkingz site no problem. Went on a mini run not crazy but
Bitkingz is a scam ! I live in Ontario , Canada and played on Bitkingz site no problem. Went on a mini run not crazy but withdraw $300 then $250 and so on. My loosing still out way my winnings life time. Just 5 days ago try to withdraw $200. Usually within hour money there. Wake up next morning no d
03.05.2026TrustpilotWithheld payouts
I have earned some money but they have stuck my withdrawal past 3 days and there bot is still saying that it will take 3
I have earned some money but they have stuck my withdrawal past 3 days and there bot is still saying that it will take 3 days more
10.02.2026TrustpilotOther
I deposited thinking they have smooth crypto transactions and it didn’t even arrive. Mind you, it was processed. Live ch
I deposited thinking they have smooth crypto transactions and it didn’t even arrive. Mind you, it was processed. Live chat told me to wait for an email… and basically to get lost when I asked nicely to inform (one of the fake) departments to send the funds back to my adress. Do not recommend what so
19.01.2026TrustpilotGame fairness
Lowest rtp versions on all slots.Don't waste your time or money. Much better sites out there
Lowest rtp versions on all slots.Don't waste your time or money. Much better sites out there
12.01.2026TrustpilotWithheld payouts
Dont deposit at this casino! You will never get it back out if you win big. They cheated me out of my withdrawal. AVOID!
Dont deposit at this casino! You will never get it back out if you win big. They cheated me out of my withdrawal. AVOID!
18.12.2025TrustpilotBonus terms
Avoid at all costs – misleading bonus and terrible restrictionsBitkingz.com is hands down one of the worst online casino
Avoid at all costs – misleading bonus and terrible restrictionsBitkingz.com is hands down one of the worst online casino experiences I’ve ever had.They advertise a 150% “no sticky” bonus, which sounds great on paper. In reality, it’s completely misleading. I deposited 1,000 NOK and received 2,500 NO
13.11.2025TrustpilotWithheld payouts
Title: WARNING: Untrustworthy Casino – Avoid BitkingzI had my account closed suddenly despite setting a self-exclusion a
Title: WARNING: Untrustworthy Casino – Avoid BitkingzI had my account closed suddenly despite setting a self-exclusion and cooling-off period to protect myself. Support ignored all my questions, refused to provide written confirmation of my withdrawal rights, and rejected my attempts to withdraw fun
12.11.2025TrustpilotBonus terms
So bad i dont have words too describe it rewards are bad bonuses are caped at 50 euro even cashbsck is capped no wins wa
So bad i dont have words too describe it rewards are bad bonuses are caped at 50 euro even cashbsck is capped no wins wat so ever hope people realise these are crooks
28.08.2025TrustpilotAccount blocks
They shut down your account and dont give back the deposit that they stole i they dont even talk to you promptly and t
They shut down your account and dont give back the deposit that they stole i they dont even talk to you promptly and there not very nice picking on a person who has a brain injury
20.08.2025CasinoReviewsWithheld payoutsRejected
Bitkingz Casino - missing ETH deposit
I'll send you the transaction link now so you can verify it for yourself! ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
As you can see in the details, the payment of (0.00765075 ETH $32.68)
Transaction Fee: (0.00003135352731 ETH
$0.13)
From: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
To: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
Value:
0.00765075 ETH
$32.68
Transaction Fee:
0.00003135352731 ETH
$0.13
Why keep falsely claiming that I haven't reached the minimum amount?
Are you serious? Or are you a scammer? Click the link! I urge you to do so! If you don't want to give me a refund, then it's effectively a casino site with crypto addresses linked to phishing. It doesn't take a genius to figure that out, because this method of losing money is often used by scammers! Blockchain itself states this in a section of their website: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
It's been two days now, and there's no news about my deposit. Adding insult to injury, the site in question continues to confuse decimal values and composite numbers for each cryptocurrency transaction, as attached in my complaint here. I'm also attaching the transaction hash. The casino site first requested the transaction hash, then refused to refund despite 100% proof. Even the exchange advised me to contact the police, which I won't do because it's well known that even the police won't be able to do anything about it. And they're taking advantage of this.
25.07.2024CasinoReviewsWithheld payoutsResolved
Bitkingz Casino - withdrawal rejected multiple times
On July 19, 2024 I played at the Bitkinz casino and won $3000 cad I gave the documents for verification the bank statement allowed and telephone bill and copy of an interac transfer transaction. My withdrawal was accepted and I received the money on July 20, 2024.
On July 22, 2024 I play again with interac transfers when I exceeded the transfer limit, I used my visa debit card to deposit, my card has two functions: debit and visa credit, I won $6000 when I requested two withdrawals of $3000.
Each time they are refused, they asked me for photos of my card that I gave and also statement of the last transactions,i sent all documents.
the casino does not want to understand that my visa debit card is not a credit card but I can use it for visa transactions, I wrote to them yesterday and sent a screenshot of my bank's website which explains the characteristics of my access card
I am still waiting to receive the money customer service does nothing to help us.
Please help me get my money back.
26.06.2024CasinoReviewsVerificationClosed, no outcome
Bitkingz Casino - verification issues
I am wanting to withdraw my funds, I have submitted verification details as per requested.
They cancelled the request and have asked for futher verification of virtual cards that were used for previous trasactions for Verification however these are old cards used and unable to submit all of the cards and also front and back due to them being virtual cards.
They are also requesting a depost made from and account.
All these other verifications have been made on different days and times and not subject to my winnnings I am trying to withdrawl
I have provided all the necessary details and card details they have requested that made the deposit. However keep getting declined and funds returned to casino account.