Starzbet Casino— player complaints: 7 in English

Reason: Declined payment I am making this complaint because I have been trying to withdraw my money from Starzbet for around the last three months, but my withdrawals keep getting declined.I have tried withdrawing several times, but instead of receiving my money, the requests are simply declined. My account history shows multiple declined withdrawals, including amounts of $145, $145, $134, $134 and $133, as well as a ₹12,700 withdrawal.I have also made another withdrawal request for $185 on 22 August 2026, and it is currently still showing as “Processing.”This has been going on for a long time and is becoming extremely frustrating. I have been patient and have given the casino enough time to resolve the issue, but I still haven’t received a proper solution or a clear explanation for why my withdrawals are being declined.I am not trying to avoid any verification or casino requirements. If there is something I need to provide or complete before my withdrawal can be processed, I am happy to cooperate. I simply want a clear explanation and for my legitimate balance to be paid. --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all, Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed. We thank both parties for their assistance during the complaint process. AskGamblers • Support Team 3 weeks ago Dear @Ratthaiah12345,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Ratthaiah12345 • Nepal 3 weeks ago For the future withdrawals can i withdraw via crypto? Also why can’t i withdraw via mifinty or crypto for credit card deposits Starzbet Casino • Representative 3 weeks ago The member’s withdrawal request has been approved, and the funds have been sent to them.

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The player from Bavaria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We explained that withdrawals could take several days or even weeks, often due to KYC verification or a high volume of requests, and advised him to wait at least 14 days after requesting the withdrawal. The player later marked the complaint as resolved, so the case was closed in our system.

The player from Austria requested a permanent account closure on July 22, 2025, due to gambling addiction, but his account remained active, resulting in a loss of €180. He sought assistance as his request had not been processed. We reviewed his self-exclusion claim, but it was rejected because the casino received only one email that was not confirmed or successfully linked to his account, and the later emails/screenshots were sent from addresses not connected to the casino account. As a result, the request was deemed insufficient and the complaint was closed.

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The player from India had an issue with the casino after his account was closed following a withdrawal request. The casino cited "cross betting" as the reason but did not provide proof or respond to his queries. The player reported being unable to log in after requesting a withdrawal of $620, with no bonus involved and having played roulette. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders, which prevented further investigation or resolution at that time. The casino later suggested the player contacts their support at [email protected] for further assistance.