Trips Casino: 5 complaints filed in English across 1 platform, 2 still open, disputed sums €7,530 · 9,089 CAD and 1 more currency. Most of them are about withheld payouts (100%). Risk index 69.8. Texts below are the players' own words, as published on the source site; last complaint 2026-08-06.
Unresolved 2
Resolved 1
Closed, no outcome 1
Status unknown 1
Complaints by month
07
08
Questions and answers
How many complaints are there about Trips Casino?
The English-language record holds 5 complaints from 1 platform, 2 of them without a resolution; 1 carry no status from the platform. The latest one is dated 2026-08-06.
What do players complain about?
Mostly withheld payouts — 100% of cases.
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 69.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 5
06.08.2026Casino GuruWithheld payoutsUnresolved
Trips Casino - Player is unable to withdraw due to errors.
The player from Australia faced withdrawal errors and delays with account verification, while also being unable to obtain assistance from customer support. They were concerned that the casino might shut down soon. They stated that they had no previous successful withdrawal, had submitted their ID, proof of address, and proof of payment two days earlier, and that the winnings were generated from live casino games without a bonus. We tried to contact the casino repeatedly, but received no response, and the casino was subsequently closed. As the casino operated without a valid license or ADR and cooperation was unavailable, the complaint was marked as unresolved.
06.08.2026Casino GuruWithheld payoutsUnresolved
Trips Casino - Player’s deposit is delayed.
The player from Germany had deposited 1000 Euros to Trips Casino, but the amount had not been credited to his account as of July 18. He was unable to communicate with the casino despite having previously contacted his VIP manager quickly, and he was concerned he might have been scammed. We asked him for transaction records, bank statements, and communication with the casino and payment provider, but the casino did not cooperate or provide any explanation. After repeated attempts to contact the casino failed, we marked the complaint as unresolved and advised him to contact the gaming authority directly.
06.08.2026Casino GuruWithheld payoutsClosed, no outcome
Trips Casino - Player believes that their withdrawal has been delayed.
The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take up to 14 days due to KYC checks or processing delays and asked him to confirm whether the winnings had arrived after that period. As he did not respond to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was therefore closed due to lack of response.
04.08.2026Casino GuruWithheld payoutsResolved
Trips Casino - Player’s withdrawal has been delayed.
The player from British Columbia had requested a withdrawal prior to submitting this complaint, but her winnings had not been received. She reported that the casino was closing, her account access was restricted, and her withdrawals were being rejected without explanation, leaving approximately $9,000 in winnings pending after she had already received two earlier withdrawals. We requested clarification from the casino and took over the case, but the player later marked the complaint as resolved.
24.07.2026Casino GuruWithheld payouts
Trips Casino - Player’s winnings haven’t been received yet.
The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We explained that withdrawals could take several days or weeks, advised him to wait at least 14 days, and cooperate with the casino during KYC and processing. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation, so the complaint was closed for now.
