StarsPlay Casino— player complaints: 10 in English

10 Complaints

1↑ Last 30 days

0 Unresolved

11.505773626863d Last complaint

17.4 Risk index

€5,900 Disputed sum

StarsPlay Casino: 10 complaints filed in English across 3 platforms, disputed sums €5,900. Most of them are about withheld payouts (50%). Risk index 17.4. Texts below are the players' own words, as published on the source site; last complaint 2026-09-30.

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What players complain about

Withheld payouts 50% 5

Other 30% 3

Game fairness 20% 2

Status unknown 9 Resolved 1

Sources

Trustpilot 8 AskGamblers 1 Casino Guru 1

Complaints by month

Questions and answers

How many complaints are there about StarsPlay Casino?

The English-language record holds 10 complaints from 3 platforms; 9 carry no status from the platform. The latest one is dated 2026-09-30.

What do players complain about?

Mostly withheld payouts — 50% of cases, then other (30%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 10 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 17.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 10

30.09.2026 AskGamblers Withheld payouts Resolved

Delayed withdrawal request

Reason: Delayed payment I requested a withdrawal of my funds on September 25, 2026, and I was told that the withdrawal would be approved within 24 hours. When the 24 hours had passed, I contacted support and was told that I would receive my money shortly.This morning, I received an email saying that my account is currently being reviewed and that my funds would soon be sent for payment. It has now been 3.5 hours since I received that email, and the chat support is still telling me that my account is being reviewed and that I will receive my money shortly.At this point, I feel like they are deliberately delaying the process in the hope that I will cancel my withdrawal.

05.08.2026 Casino Guru Other

StarsPlay Casino - Player’s request for responsible gambling protection was ignored.

The player from Finland faces issues with StarsPlaySuomi Casino concerning responsible gambling protection after winning approximately €1,600. Despite requesting a temporary account block due to his gambling addiction, the casino failed to assist him effectively due to a password issue, which led to further gambling and a loss of around €4,700. He seeks an investigation into the casino's handling of his request.

26.07.2026 Trustpilot Game fairness

I wish I had read these reviews before spending both time and money at this casino. You can spend hundreds of euros with

I wish I had read these reviews before spending both time and money at this casino. You can spend hundreds of euros without getting anything significant... just empty spins. Please do not play there.

11.02.2026 Trustpilot Withheld payouts

I deposited €100 and, after completing the wagering requirements, I won €2,150. However, the casino confiscated my winni

I deposited €100 and, after completing the wagering requirements, I won €2,150. However, the casino confiscated my winnings because I transferred €100 from my S-Bank account to my boyfriend, who then sent it to my OP (Osuuspankki) account, since transfers from S-Bank to OP are not instant.I have pro

04.12.2025 Trustpilot Withheld payouts

I shouldn't even give 1 start to this fake Casino,3 times I make deposit to ba able to withdraw the funds but each time

I shouldn't even give 1 start to this fake Casino,3 times I make deposit to ba able to withdraw the funds but each time they want repeat another payment,absolutely harmful,I won't recommend for anyone,SCAME!!!

02.06.2025 Trustpilot Withheld payouts

They are not proceeding my withdrawal, more than 48hrs and my account is verified but nothing happened

31.05.2025 Trustpilot Game fairness

a site with obvious rigging, it is simply impossible that there would not be a single game for 500 euros given that the

a site with obvious rigging, it is simply impossible that there would not be a single game for 500 euros given that the rate is only 1 euro , the site deliberately makes you lose

19.12.2024 Trustpilot Other

I WOULDNT EVEN HAVE GAVE THIS SITE ONE STAR, but you have to pick atleast one star to post a review. I have read many an

I WOULDNT EVEN HAVE GAVE THIS SITE ONE STAR, but you have to pick atleast one star to post a review. I have read many and many of different reviews about this site on Reddit, Facebook, and the few on Trustpilot, and against my gut feeling I went ahead and tried the site out. Should have listened to

15.11.2024 Trustpilot Other

Made a deposit over a week a b day still has not been credited to my account.Contacted support everyday and they keep te

Made a deposit over a week a b day still has not been credited to my account.Contacted support everyday and they keep telling the have not heard anything back.i I do not recommend playing at this casino.Even if you deposit you may not get to play and you definitely won't get your money back. Custom

10.11.2024 Trustpilot Withheld payouts

Getting worried that I will never receive my redemption of $544.06!I placed my Litecoin redemption on Oct 29th, and it w

Getting worried that I will never receive my redemption of $544.06!I placed my Litecoin redemption on Oct 29th, and it was approved quickly. I was told, 'It may take between 1-5 working days to be visible on your account...'After 5 business days, I sent an email following up, as I still had not rece

How the risk index is calculated and how complaints are labelled — the method behind this section.