Spinbara Casino— player complaints: 32 in English

32 Complaints

0▼ Last 30 days · was 1

4 Unresolved

38.693677839167d Last complaint

49.5 Risk index

29% Resolved · of 14 with a known status

57% Withheld payouts among those

€25,470 · $400 · 9,270 AUD Disputed sums

Spinbara Casino: 32 complaints filed in English across 2 platforms, 4 still open, disputed sums €25,470 · $400 and 1 more currency. Most of them are about withheld payouts (44%). Risk index 49.5. Texts below are the players' own words, as published on the source site; last complaint 2026-09-02.

Spinbara Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 44% 14

Other 31% 10

Account blocks 19% 6

Bonus terms 3% 1

Game fairness 3% 1

Status unknown 18 Closed, no outcome 6 Resolved 4 Unresolved 4

Sources

Trustpilot 17 Casino Guru 15

Complaints by month

Questions and answers

How many complaints are there about Spinbara Casino?

The English-language record holds 32 complaints from 2 platforms, 4 of them without a resolution; 18 carry no status from the platform. The latest one is dated 2026-09-02.

Does Spinbara Casino resolve complaints?

Of 14 complaints where the platform recorded a status, 29% were resolved, 29% remain open and 0% were rejected as groundless, 43% were closed without an outcome. Withheld payouts account for 57% of them.

What do players complain about?

Mostly withheld payouts — 44% of cases, then other (31%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 32 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 49.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 32

02.09.2026 Trustpilot Game fairness

Wrongly corrected my bet. Refused to pay out. Stay away

06.08.2026 Casino Guru Account blocks Resolved

Spinbara Casino - Player’s account has been closed with delayed funds.

The player from Portugal could not log into his account since December 9, as it had been closed following an internal decision, preventing him from accessing his funds. Despite submitting the necessary documents via email after being unable to log in, he had not received his money and faced continuous delays with customer support for almost five months. We contacted the casino, requested verification details, and repeatedly asked for updates while the case was being reviewed. The casino later requested bank details for the payout, and the winnings were eventually paid in full, so the complaint was resolved.

05.08.2026 Casino Guru Withheld payouts

Spinbara Casino - Player's withdrawal is delayed.

The player from Germany is facing a delay in withdrawing €1,500, which he has in real money after meeting all bonus wagering requirements. He requests assistance from Casino Guru to expedite the withdrawal process as it has already been pending for a month.

05.08.2026 Casino Guru Withheld payouts Closed, no outcome

Spinbara Casino - Player claims that payment has been delayed.

The player from Latvia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. He reported that the casino had stated no verification was needed, but the withdrawal was delayed beyond the casino’s promised timeframe and communication later stopped. He also asked for his account to be permanently self-excluded and blocked from bonus offers, while saying the casino had reopened his account after a closure request. We asked him for supporting screenshots and communication about the withdrawal and self-exclusion, but he did not respond, so the complaint was closed due to lack of cooperation.

04.08.2026 Casino Guru Withheld payouts Unresolved

Spinbara Casino - Player's withdrawal is delayed.

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02.08.2026 Casino Guru Account blocks Unresolved

Spinbara Casino - Player's account is blocked without reason.

31.07.2026 Trustpilot Other

They are not a legal site in Spain and have found a way around he system. If you don send your ID you can't withdraw it'

They are not a legal site in Spain and have found a way around he system. If you don send your ID you can't withdraw it's the law, they don't ask you to send and on the site it says you don't need to. Which in itself is a criminal act but they as I said have found a loophole. Don't use this site it'

31.07.2026 Casino Guru Other Unresolved

Spinbara Casino - Player's account should have been closed.

31.07.2026 Casino Guru Account blocks Resolved

Spinbara Casino - Player’s account closure request has been ignored.

The player from Germany requested assistance after attempting to close his account at Spinbara due to a gambling addiction, but the closure was not initially processed. After losing €1300, he requested closure again and a refund of his deposit, but had not received a response since the account closure. He noted that another provider, Pistolo, had reimbursed him without issues. We reviewed the timeline, contacted the casino, and the case was settled when Spinbara closed his account and offered a €1,300 refund, which he accepted and received. As the refund was processed and the account was closed, we closed the complaint as rejected because the player later remained dissatisfied with the wider issue involving other casinos operated by Stellar Ltd., which had to be handled separately. However, the player has later specified that the Spinbara issue is considered resolved, and the outcome has been hence re-assessed.

31.07.2026 Casino Guru Account blocks Unresolved

Spinbara Casino - Player’s account closure request is ignored.

29.07.2026 Casino Guru Account blocks Closed, no outcome

Spinbara Casino - Player’s account has been closed.

The player from Austria had her account closed by Cleobetra Casino after threatening to involve lawyers over a money dispute. She had deposited 1000 euros and lost it all, attempting to permanently close her account through self-exclusion without receiving a response. She then sought help to recover her lost funds. We asked her for evidence and a clearer timeline of when she had informed the casino of her gambling issues before depositing and playing, but she did not provide the requested follow-up. As a result, we closed the complaint for the moment due to lack of response, and no further investigation could be completed.

25.07.2026 Casino Guru Withheld payouts Closed, no outcome

Spinbara Casino - Player’s withdrawal has been delayed.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We explained that withdrawal processing could take up to 14 days and might be delayed by KYC verification or a high volume of requests, so she was asked to wait and update us. As no response was received to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was then closed due to lack of response.

21.07.2026 Casino Guru Withheld payouts Closed, no outcome

Spinbara Casino - Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We kept the complaint open while the casino processed several withdrawals and requested documents, and the casino later confirmed that the withdrawals had been completed. The player then reported that the payments had been received, but later cancelled a withdrawal and used the funds for gameplay, leaving no remaining balance to withdraw. Based on this, we rejected the complaint because no pending withdrawal remained for us to pursue.

19.07.2026 Trustpilot Other

I would not recommend this casino to anyone I cash out $750 twice. After if you win multiple times you will have trouble

I would not recommend this casino to anyone I cash out $750 twice. After if you win multiple times you will have trouble depositing again. If your a player that often wins they will give you a hard time. And the max withdraw is $750 Canadian dollars worst online shady casino ever. Glad I close my ac

18.07.2026 Casino Guru Withheld payouts Closed, no outcome

Spinbara Casino - Player believes that their withdrawal has been delayed.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player was advised to wait at least 14 days for withdrawal processing and to cooperate with the casino for KYC verification. After the recommended time frame passed without the player receiving the funds or providing further information, the complaint was closed due to lack of response. The player retained the option to reopen the complaint if communication was resumed.

18.07.2026 Casino Guru Withheld payouts Closed, no outcome

Spinbara Casino - Player’s withdrawal has been delayed.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. We had informed him that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volumes and had advised patience. After the recommended period had passed, we requested an update but received no response. Consequently, the complaint was closed due to lack of communication, with the player retaining the option to reopen it in the future.

16.07.2026 Casino Guru Withheld payouts Resolved

Spinbara Casino - Player’s withdrawal is delayed.

The player from Australia had requested a withdrawal over 5 business days ago, but it remained pending despite multiple inquiries to customer support that yielded generic responses. He sought an update on his payment from Spinbara. The issue was resolved by the casino confirming that the withdrawal had been completed successfully after the player waited the advised 14 days. The complaint was marked as resolved by the Complaints Team following the player's confirmation that the matter was settled.

10.07.2026 Casino Guru Withheld payouts Resolved

Spinbara Casino - Player’s withdrawal has been delayed.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player experienced a significant delay in receiving three withdrawals requested since June 21. After providing the requested documentation and communicating with the casino, the withdrawals were finally processed. The complaint was then marked as resolved following confirmation from the player that the issue had been addressed.

30.05.2026 Trustpilot Other

one of the worsti did mistake . i should read the reviews for the above casino before playing thereI had requested to cl

one of the worsti did mistake . i should read the reviews for the above casino before playing thereI had requested to close my account but they didnti lost a lot of money againwhy they dont hold rules of resposible gaming?someone must check them

27.05.2026 Trustpilot Other

It’s been over a year since I asked them to block my account; they ignore all my emails, and live chat never manages to

It’s been over a year since I asked them to block my account; they ignore all my emails, and live chat never manages to do anything.The site is a scam—I wouldn’t recommend anyone play there.

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How the risk index is calculated and how complaints are labelled — the method behind this section.