Rollbit Casino— player complaints: 7 in English

The player from South Korea reported that Rollbit had disabled their account without explanation and had not processed a withdrawal of 2,980 USDT, leaving an additional 2,632.94 USDT remaining in the account. Despite their cooperation in providing information and verification, the player's funds remained inaccessible and unaddressed by Rollbit. We closed the complaint as unresolved because the casino had a long record of not responding to our mediation attempts, so the issue could not be settled through our channel.The player from South Korea reported that Rollbit had disabled their account without explanation and had not processed a withdrawal of 2,980 USDT, leaving an additional 2,632.94 USDT remaining in the account. Despite their cooperation in providing information and verification, the player's funds remained inaccessible and unaddressed by Rollbit. We closed the complaint as unresolved because the casino had a long record of not responding to our mediation attempts, so the issue could not be settled through our channel. Written by TomasComplaint Specialist Submitted: 17 Aug 2026 | Unresolved : 25 Aug 2026Automatic translation:

The player from the Czech Republic is facing a withdrawal issue with Rollbit, which is holding 1000 USDC for him despite his successful identity verification. They suspect he has a second account, which he denies, and he still has a balance of 2000 USDC remaining in his account.The player from the Czech Republic is facing a withdrawal issue with Rollbit, which is holding 1000 USDC for him despite his successful identity verification. They suspect he has a second account, which he denies, and he still has a balance of 2000 USDC remaining in his account. Written by TomasComplaint Specialist Submitted: 20 Aug 2026 Automatic translation:

The player from Finland had his account disabled by Rollbit and faced a withheld withdrawal of $2,200 without any evidence or explanation. Despite completing KYC Level 4 and requesting clarification, he received no response and maintained that he only had one account. We were unable to move the complaint forward because Rollbit had a long record of not reacting to our attempts to mediate. As a result, the complaint was closed as unresolved and the casino’s rating was negatively affected.

The player from Ghana encountered issues withdrawing funds from Rollbit, where his bets were limited to $1. After completing three levels of KYC verification, he discovered that the withdrawal functionality had been disabled on his account. Despite submitting a formal complaint to compliance over a week earlier, he had not received any response. We were unable to move the case forward because the casino had a long record of ignoring our attempts to mediate, so the complaint was closed as unresolved.

The player from Ireland had his account blocked by Rollbit without any explanation, resulting in one withdrawal of 5+ SOL and 260 USDT becoming inaccessible. After completing the KYC process and a selfie, he was logged out, and the support team claimed he had broken the terms and conditions. He said he had made a few successful withdrawals before and had only played Pragmatic Live blackjack and some roulette. We were unable to resolve the case because the casino had a long record of not reacting to our complaints, so the complaint was closed as unresolved.

The player from Taiwan found it easy to deposit but encountered significant blocks when attempting to withdraw winnings, including requests for information about other accounts. Despite explaining that he only used this platform and had completed KYC level 3 without any active bonus, the casino delayed his withdrawal. We attempted to mediate the issue but were unable to proceed due to the casino's lack of cooperation and numerous previous unresolved complaints. Consequently, the complaint was closed as unresolved, and the player was advised to contact the Curaçao Gaming Authority for further assistance.

The player from Brazil reported an unfair account suspension by Rollbit, which included the confiscation of his winnings. After he had successfully deposited and placed bets, his initial withdrawal was processed, but subsequent attempts were blocked until he completed KYC verification. Upon attempting to provide documents, his account was suspended, and support did not provide any specific reasons for the violation. We were unable to resolve the complaint because the issue involved sports betting activity, which was beyond our expertise and access to the casino's internal investigation. Consequently, the complaint was closed without a resolution.