Spinarium: 12 complaints filed in English across 3 platforms, 1 still open, disputed sums €24,800. Most of them are about withheld payouts (42%). Risk index 53.6. Texts below are the players' own words, as published on the source site; last complaint 2026-08-23.
Status unknown 9
Unresolved 1
Rejected 1
Closed, no outcome 1
Sources
Trustpilot 9Casino Guru 2CasinoReviews 1
Complaints by month
03
04
07
08
Questions and answers
How many complaints are there about Spinarium?
The English-language record holds 12 complaints from 3 platforms, 1 of them without a resolution; 9 carry no status from the platform. The latest one is dated 2026-08-23.
What do players complain about?
Mostly withheld payouts — 42% of cases, then account blocks (17%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 53.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 12
23.08.2026TrustpilotWithheld payouts
Do not waste a single dollar on Spinarium. If you value your money and want any chance of getting paid when you win, sta
Do not waste a single dollar on Spinarium. If you value your money and want any chance of getting paid when you win, stay as far away as possible.Here is what you need to know before even thinking about depositing:No Real Support: The live chat is basically a ghost town. It feels like the entire ope
20.07.2026Casino GuruAccount blocksRejected
Spinarium Casino - Player's account has been banned.
The player from the Czech Republic was unable to withdraw funds due to a ban for allegedly having multiple accounts, which they denied. The casino's response was unhelpful, consisting mainly of automatic replies without providing any evidence. We reviewed the case and asked the casino for proof of the alleged link between accounts. The casino only provided screenshots and later confirmed that no unique card token, fingerprint, provider record, or other identifier existed to independently verify the claimed payment-method connection. As the allegation could not be sufficiently substantiated, we closed the complaint as unresolved.
07.07.2026TrustpilotBonus terms
My experience with Spinarium was extremely disappointing, and I would advise others to be very cautious before depositin
My experience with Spinarium was extremely disappointing, and I would advise others to be very cautious before depositing.I deposited $50 and claimed the 100% welcome bonus. I completed all of the wagering requirements exactly as required. During my gameplay, I also won $100 in one of their fast tou
02.07.2026TrustpilotGame fairness
I am warning all online gamblers to stay away from Spinarium Casino. They have completely exit-scammed me, a 2-year VIP
I am warning all online gamblers to stay away from Spinarium Casino. They have completely exit-scammed me, a 2-year VIP player who deposited over €70,000, and manually confiscated €24,800 of my pure cash winnings from the crash game Aviator[5/16, 11:24].My official global complaint was recently clos
01.07.2026Casino GuruWithheld payoutsUnresolved
Spinarium Casino - Player’s withdrawal has been delayed.
The player from Belgium had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player, a verified VIP with a €24,000 balance, reported that the casino had stalled his withdrawal requests using routine game checks and later closed his account, confiscating the entire balance under unsubstantiated claims of bonus abuse. Despite multiple communications and evidence provided by the player, the casino failed to respond or provide technical proof supporting their actions. The complaint was marked as unresolved due to the casino's lack of cooperation and absence of a valid license, with no further intervention possible at that time.
14.04.2026TrustpilotOther
I’m writing this to warn every player: DO NOT PLAY ON SPINARIUM. (User ID: 3721853)I have extensive experience playing o
I’m writing this to warn every player: DO NOT PLAY ON SPINARIUM. (User ID: 3721853)I have extensive experience playing on major global platforms like Stake, BC, and 1Win, metawin,hunnyplaybut Spinarium is the most predatory site I’ve ever encountered. Here is my experience:The Deposit Trap: I made t
09.04.2026TrustpilotWithheld payouts
I havent received my withdrawal...every payment method gets rejected and one where my withdrawal is accepted...the funds
I havent received my withdrawal...every payment method gets rejected and one where my withdrawal is accepted...the funds jasnt arrived to my bank account yet...please help me with this...i have shared everything needed...
08.04.2026TrustpilotWithheld payouts
Def not good, they want answerr me and my withdrawals keeps getting rejected even tho im a vip and have withdrawn before
Def not good, they want answerr me and my withdrawals keeps getting rejected even tho im a vip and have withdrawn before, it was a hassle back then aswell
31.03.2026TrustpilotWithheld payouts
Do not use this site This site is a scam. They delay withdrawals they also really restrict how much you can withdrawl at
Do not use this site This site is a scam. They delay withdrawals they also really restrict how much you can withdrawl at level 20 you can only withdraw 450 - 480 per day, you gave to be verified first before any withdrawls this can take up to over a full week. I was still waiting never happend. be
28.03.2026TrustpilotBonus terms
I had a very concerning experience with Spinarium Casino and would strongly advise caution.I made an initial deposit of
I had a very concerning experience with Spinarium Casino and would strongly advise caution.I made an initial deposit of $27 and received a first deposit bonus (50 free spins + $21 bonus). I completed all wagering requirements, which totaled over $700. After finishing this, my winnings were reduced t
27.03.2026CasinoReviewsAccount blocksClosed, no outcome
Spinarium Casino - Withheld Winnings and Unjust Account Closure
Dear Sir/Madam,
I am submitting a formal complaint regarding Spinarium Casino and the unjust closure of my account, along with the withholding of my legitimate winnings.
Below is a clear summary of the situation:
**Account Activity and Deposits:**
- I made an initial deposit of $27.00.
- I received a first deposit bonus consisting of 50 free spins and an additional $21.00 bonus balance.
- In order to withdraw any winnings, I was required to complete wagering requirements exceeding $700.00, which I fully completed.
**Winnings and Withdrawal:**
- After completing the wagering requirements, my total winnings were reduced to a withdrawable amount of $177.00 due to bonus terms, which I accepted.
- I submitted a withdrawal request and received confirmation that my e-transfer details were approved and that payment would be processed within 24 hours.
**Account Closure:**
- Upon logging back into my account to check the withdrawal status, I was presented with a notice stating that my account had been closed for “AUTOBAN MULTIACC ABUSE.”
- This occurred after my withdrawal had already been approved.
**Dispute of Allegation:**
- I do not operate multiple accounts.
- Another individual in my residence has an account; however:
- They are a separate person (female, I am male).
- Their account was created on a different device.
- They have not used their account in over a month.
- They have never made a deposit and have not participated in any promotions.
- Spinarium offers a referral program, which is how this second account was created.
**Operator Conduct:**
- Spinarium has refused to provide any evidence supporting their allegation.
- They have stated their decision is “final” and have declined to disclose how their determination was made.
- As a result, they have frozen my funds despite all wagering requirements being completed in good faith.
**Nature of Complaint:**
I believe this constitutes:
- Unjust account closure without evidence;
- Withholding of legitimately won funds;
- Lack of transparency in violation of fair gaming principles;
- Potential abuse of terms to avoid payment after wagering requirements were fulfilled.
**Requested Resolution:**
I am requesting that Spinarium Casino be required to:
1. Provide verifiable evidence supporting their allegation; or
2. Immediately release my withdrawal of $177.00 in full.
I have retained all relevant documentation, including:
- Deposit records
- Bonus and wagering activity
- Withdrawal confirmation
- Email correspondence with the operator
I respectfully request that this matter be reviewed and that appropriate action be taken to ensure fair treatment and the release of my funds.
Sincerely,
▇▇▇▇▇▇▇▇▇▇▇
14.03.2026TrustpilotOther
They don't deserve even 1 star. It's a scam!!! Don't deposit any money!
They don't deserve even 1 star. It's a scam!!! Don't deposit any money!