Spinarium Casino - Withheld Winnings and Unjust Account Closure
Dear Sir/Madam,
I am submitting a formal complaint regarding Spinarium Casino and the unjust closure of my account, along with the withholding of my legitimate winnings.
Below is a clear summary of the situation:
**Account Activity and Deposits:**
- I made an initial deposit of $27.00.
- I received a first deposit bonus consisting of 50 free spins and an additional $21.00 bonus balance.
- In order to withdraw any winnings, I was required to complete wagering requirements exceeding $700.00, which I fully completed.
**Winnings and Withdrawal:**
- After completing the wagering requirements, my total winnings were reduced to a withdrawable amount of $177.00 due to bonus terms, which I accepted.
- I submitted a withdrawal request and received confirmation that my e-transfer details were approved and that payment would be processed within 24 hours.
**Account Closure:**
- Upon logging back into my account to check the withdrawal status, I was presented with a notice stating that my account had been closed for “AUTOBAN MULTIACC ABUSE.”
- This occurred after my withdrawal had already been approved.
**Dispute of Allegation:**
- I do not operate multiple accounts.
- Another individual in my residence has an account; however:
- They are a separate person (female, I am male).
- Their account was created on a different device.
- They have not used their account in over a month.
- They have never made a deposit and have not participated in any promotions.
- Spinarium offers a referral program, which is how this second account was created.
**Operator Conduct:**
- Spinarium has refused to provide any evidence supporting their allegation.
- They have stated their decision is “final” and have declined to disclose how their determination was made.
- As a result, they have frozen my funds despite all wagering requirements being completed in good faith.
**Nature of Complaint:**
I believe this constitutes:
- Unjust account closure without evidence;
- Withholding of legitimately won funds;
- Lack of transparency in violation of fair gaming principles;
- Potential abuse of terms to avoid payment after wagering requirements were fulfilled.
**Requested Resolution:**
I am requesting that Spinarium Casino be required to:
1. Provide verifiable evidence supporting their allegation; or
2. Immediately release my withdrawal of $177.00 in full.
I have retained all relevant documentation, including:
- Deposit records
- Bonus and wagering activity
- Withdrawal confirmation
- Email correspondence with the operator
I respectfully request that this matter be reviewed and that appropriate action be taken to ensure fair treatment and the release of my funds.
Sincerely,
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