Spin Palace— player complaints: 77 in English
77
Complaints
1↑
Last 30 days
0
Unresolved
10.169645058299d
Last complaint
24.9
Risk index
$155,334
Disputed sum
Spin Palace: 77 complaints filed in English across 2 platforms, disputed sums $155,334. Most of them are about withheld payouts (35%). Risk index 24.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-01.
What players complain about
Withheld payouts
35%
27
Other
19%
15
Account blocks
16%
12
Game fairness
14%
11
Bonus terms
13%
10
Verification
3%
2
Status unknown 68
Closed, no outcome 5
Rejected 3
Resolved 1
Sources
Trustpilot 68
CasinoReviews 9
Complaints by month
10
11
02
03
10
Questions and answers
How many complaints are there about Spin Palace?
The English-language record holds 77 complaints from 2 platforms; 68 carry no status from the platform. The latest one is dated 2026-10-01.
What do players complain about?
Mostly withheld payouts — 35% of cases, then other (19%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 77 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 24.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 77
01.10.2026
Trustpilot
Other
Spin casino spin palace jackpot city…
Spin casino spin palace jackpot city and many more are all owned by the same company.. this company is a ripoff spend your money somewhere else.. way better other online casinos have been these ones..
10.03.2026
Trustpilot
Withheld payouts
Horrible site
Horrible site. Poor pay-out, no email contact, very poor customer service in chat. Really, stay away they are not worth spending money in here.
04.02.2026
Trustpilot
Withheld payouts
I made 3 withdrawls over the course of a a week totally 2600$ i spent over 5000$ in 2 months . They have not paid paid m
I made 3 withdrawls over the course of a a week totally 2600$ i spent over 5000$ in 2 months . They have not paid paid me out and do not answer emails back . It is frustrating . There bot ava does not allow you to talk to an agent . I officially will report the app to apple as a scam . They are just
04.02.2026
Trustpilot
Withheld payouts
I made 3 withdrawls over the course of…
I made 3 withdrawls over the course of a a week totally 2600$ i spent over 5000$ in 2 months . They have not paid paid me out and do not answer emails back . It is frustrating . There bot ava does not allow you to talk to an agent . I officially will report the app to apple as a scam . They are just taking peoples money .
18.11.2025
Trustpilot
Other
I’ve been waiting 20 minutes now to chat with someone to DELETE MY ACCOUNT FOREVER. This is the worst on line gambling
I’ve been waiting 20 minutes now to chat with someone to DELETE MY ACCOUNT FOREVER. This is the worst on line gambling site Everrrrr..,
18.11.2025
Trustpilot
Other
I’ve been waiting 20 minutes now to…
I’ve been waiting 20 minutes now to chat with someone to DELETE MY ACCOUNT FOREVER. This is the worst on line gambling site Everrrrr..,
06.11.2025
Trustpilot
Withheld payouts
absolutely shit site, they won’t let you verify your account until you make a withdrawal and when you do upload your ver
absolutely shit site, they won’t let you verify your account until you make a withdrawal and when you do upload your verification documents they will take forever to review them, and once your account is verified and your withdrawal is being processed they make you wait days to make the withdrawal g
06.11.2025
Trustpilot
Withheld payouts
absolutely shit site
absolutely shit site, they won’t let you verify your account until you make a withdrawal and when you do upload your verification documents they will take forever to review them, and once your account is verified and your withdrawal is being processed they make you wait days to make the withdrawal go thru and they will use multiple excuses to not pay by saying stuff like i need to change withdrawal method, etc, and if you try and make a ticket you have to wait 30mins till you actually reach someone, and each time you ask for a withdrawal status they will say different stuff every time just to not pay. they r a scam
30.10.2025
Trustpilot
Account blocks
Scam...worst site ever
Scam...worst site ever. Deposited $100 then won $200 then got blocked. No refund, no nothing.. !
16.10.2025
Trustpilot
Other
Constant spam emails from whoever this…
Constant spam emails from whoever this company is
04.09.2025
Trustpilot
Other
Having fun
I never really win. That is all sites. With any online casino. The different games with release the joy of thinking you are going to win that jackpot are un-predictable. I'd say know your place's like my self little one. 🤣 5 stars famous. Why am I not worthy of a prombted review?
25.08.2025
Trustpilot
Withheld payouts
hard to get money
i was told 4 different times my withdrawal was put on high priority for processing and it’s been 2 weeks. awful service never using this site again. i don’t think i’m ever getting the moneyEDIT: got money
18.08.2025
Trustpilot
Other
Scam
I signed up gave them all my personal information and then I was immediately blocked from depositing. I am unable to get through to their live chat no matter how long I wait(I waited 3 hours and no one joined the chat) They have no support email listed anywhere on the website so I can’t even close my account at this point or ask why I am unable to deposit.
18.08.2025
Trustpilot
Account blocks
I signed up gave them all my personal information and then I was immediately blocked from depositing. I am unable to get
I signed up gave them all my personal information and then I was immediately blocked from depositing. I am unable to get through to their live chat no matter how long I wait(I waited 3 hours and no one joined the chat) They have no support email listed anywhere on the website so I can’t even close m
03.08.2025
Trustpilot
Game fairness
Worst casino ever
Worst casino ever. I've played 1000s and haven't been able to win a single time. Stay away from this casino. They are thieves.
03.08.2025
Trustpilot
Other
I don't understand all the bad reviews…
I don't understand all the bad reviews , I just got the withdrawal , first withdrawal , it took a couple days like it tells you they do pay though ,of course I will keep updated ,they do though
03.07.2025
Trustpilot
Withheld payouts
Spin palace withdrawal delay and no communication
It has been 10 days since withdrawal from spin palace was successful. So I had no problems with verifying ID and documents and the withdrawal came up with successful $2000.00. I started to get worried after 7 days as that was the timeframe said on website for bank transfers. I have been emailing them daily and have had no reply at all or any contact. The online live chat wasn't helpful at all. I really don't think I will be getting my money from them. They shouldn't be running the company if they going to do that to people. I joined them through an affiliate link from a tiktoker here in NZ. Update : been 15 days still haven't heard from them or been paid out.
28.06.2025
Trustpilot
Bonus terms
Got to put in 10k before it gives you…
Got to put in 10k before it gives you 100 dollars ,its a scam stay away unless you like donating your money to theives
25.06.2025
Trustpilot
Withheld payouts
It has been 10 days since withdrawal from spin palace was successful. So I had no problems with verifying ID and documen
It has been 10 days since withdrawal from spin palace was successful. So I had no problems with verifying ID and documents and the withdrawal came up with successful $2000.00. I started to get worried after 7 days as that was the timeframe said on website for bank transfers. I have been emailing the
04.04.2025
Trustpilot
Withheld payouts
I made several deposits and never won. I finally hit a jackpot and on the slots and when I tried to withdraw my winnings
I made several deposits and never won. I finally hit a jackpot and on the slots and when I tried to withdraw my winnings of 10, 000.00 they refused to pay me. I am a respected NJ attorney and will be taking this to the NJ attorney generals office. I will keep you posted.
1–20 of 77
How the risk index is calculated and how complaints are labelled — the method behind this section.
