Spin Casino— player complaints: 24 in English

I hate to say it, but ever since spin and its sister casinos have regulated in Alberta, they're trash. Low win percentage. I've dumped money in and won nothing for months now. If they could go back I'd suggest it but its too late. They signed with the devil and now they're government regulated 🤮🤢

This is my second review. May a withdrawal on the 17/09/26 an yet my withdrawal is pending still it's now the 21/09/26. When on the chat an the support person I was chatting with imply do I really need the money because I've been on chat multiple times I'm not getting no where. If I wasn't lie to o

first i never have complication ,i dont bet hight ,but when an issue happen . its really really hard to get service .now they are holding 50 dollars from me for a verification matter , its been 10 days . they ask so much details ,i dont feel it is safe to send recto verso document of driving lice

Reason: Delayed payment I have been waiting since 11 August for a withdrawal. I won some money and was able to withdraw after spending a certain amount after bonuses. So I sent all the information through and was verified on 11 August. I have contacted them multiple times with no answer. I have used their chatbot and got nowhere, and I have sent 3 emails now, and still no response, and the money is still being processed

Company said 100% deposit match and did not honour the deposit. I spent the money j put In then contacted support to get my bonus matched and the told me because i spent my deposit I don’t get the bonus. That’s a scam, I fully deposited because I thought I was gonna get a bonus and after asking cust

I won 200 last year and tried to withdraw and it never got withdrawn to me. I never recieved anything I tried to contact them and never got a response. And the withdrawal was removed from my account I never got my money back. Never got credited to my account or my bank account. Feels very much like

Experience on this site feels dodgy. I signed up and deposited £20 and wagered it like it said in a new customer offer to get 50 free spins per day totalling 150 free spins. I didnt get any free spins. While wagering i won £17 in total from 2 bonus rounds on 2 seperate slot machines only to find out

My Experience — Difficult Withdrawal ProcessI’m sharing this review because I think people should be aware of my experience with this site Spin Casino. On August 24 I won some money.I cashed out, they hold it for 24 hrs before processing. And that is fine.But after that was still processing for few

Be wary of depositing any money Into this casino they don't let you withdraw less then 50 . And you can't withdraw until you've played though over two grand . Plus if you win bonus on a promotion they don't let you keep it it's there's still . Terrible casino .

A cashback offer I was using at Spincasino was altered a few days after my registration. The new percentage was lower and the eligible games list shrank. Support said terms can be updated at any moment and pointed to the revised page. The change felt abrupt because I had planned play around the orig

Yah can’t win here, don’t bother to play!! Spend elsewhere!! Save your money! Customer service is terrible! Takes forever to talk to anyone at all!!! Withdrawals are long, and they make there money if you, so don’t thinks your gonna win!! Lol!! Play elsewhere

I played on my account with my spouses account. I had approval but did not realize it was not ok. Spin casino acknowledged this and continously took money knowing the name did not match which violates many areas of their laws. My spouse requested ti be refunded which by law they are obligated or they violate many of their own rules and regulations. Been waiting a week to hear back

This site will treat you great until you win big. Then they will call you a cheater and find a way to keep your winnings. Read the terms and conditions ~ it basically says that they can do whatever they want with your winnings and account. This is their reason for stealing from me. “ Following a rev

Spin casino This website looks like a scam because nothing is clear here. You always find details to block our money. We will definitely publish your messages and your shady behavior on social media because this is not normal "Everything is in my name: my RIB, my bank statement, my passport, and eve

Their withdrawal time is too long…over 48 hours and didn’t get my withdraw so ended up playing the funds again. You all know how that works :) most casinos now have fast withdrawal but they still play this trick…winnings are low too. Wouldn’t recommend this place.

Fraudulent casino. Took money out of my bank but it never got credited to my gaming account. Sent in banks statements and resched out to chat numerous times to no avail. Extremely difficult time getting my money back however really easy for them to take it. Also when I try to go on the website now i

I am happy to provide full documentation and Correspondence between Spin Casino and myself regarding this issue if you agree to act as ADR but will describe it briefly as follows. In January of this year 2026 Spin Casino deducted $100 from my withdrawal winnings due to their claim it was to recover funds from a transaction dispute for a purchase made at a linked Casino on June 10th 2022 and reversed on June 20th 2022. I voluntarily submitted my full unredacted bank statement pages which contained those dates to prove neither a purchase or reversal was made. They responded saying they needed my bank statements for the entire month of June 2022 AND July 2022 because now the reversal date was July 20th 2022. I sent them the bank statement page containing July 20th 2022 but declined to send them the entire month's of June and July since the dates of the other pages were not relevant. I also requested they provide me with the name of the Casino making the claim against me as well as the banking information transaction number and date routing number etc. since there seemed to be some confusion on their end as to when this reversal actually happened. Was it June 10th 2022 or July 20th 2022? My bank statement pages I've provided them with show neither date records a reversal. This has been going on for over four months and I've gone through every level of the complaint process with Spin Casino and we are at a standstill. Our last communication was in March 2026 where they again stated they needed my ENTIRE bank statements for June and July 2022 . Information as Ive said is largely irrelevant and Ive refused especially given I have no idea whom actually made the claim of a reversal or have been provided any of the bank transaction information. I've waited for over a month for this reply. Or any reply and feel I'm left no choice but to take it upon myself to make this request to you for ADR. Thank your time in considering whether or not to assist me with this matter. Sincerely ▇▇▇▇▇▇▇▇▇▇▇▇▇▇

I am filing a complaint against Spin Casino regarding an unresolved withdrawal. I requested a withdrawal on April 1, 2026, and it has now been 13 days without payment. I have not accepted any bonuses, and therefore no bonus terms or wagering requirements apply to this withdrawal. Despite sending 12 emails to customer support, I have not received a single response. There has been no explanation for the delay, no request for additional verification, and no communication whatsoever. This lack of response and failure to process my withdrawal is unacceptable and raises serious concerns about the operator’s compliance with MGA regulations. I am requesting: - Immediate processing of my withdrawal - A clear explanation for the delay - Confirmation that my winnings will be paid in full I have attached proof of my withdrawal request and copies of my attempts to contact support. If necessary, I am willing to provide any additional documentation required. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

On Friday the15th 2024, I created an account on spincasino.com using the same email of an old account which I didn't remember I had an that was self-excluded . The site let me in and I deposited money twice to play, which I did. I Played from around 8:30pm to around 12:30am, I was winning and I requested 2 withdrawals, one of 1000$ and one for 500$, then my account all of a sudden kicked me out and I couldn't log back in. I talked to ▇▇▇▇▇▇▇▇▇▇▇, a chat agent and informed me that the account was self-excluded due to an older account being self-excluded. I asked if I could get my winnings and got a link to send documents, which I did. To my surprise today I received the withdrawal of 70$, talked to chat agent ▇▇▇▇▇ and now apparently the operations team decided that they will not send the 1500 and only sent 70$. due to the self-exclusion. I asked if the money will be in my account until the self-exclusion is removed, I got told No. Why do they send me 70$ but can't send the actual withdrawal request? This is completely ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ that I won fair and square, If I would have lost it all they would have taken it. How can they let an account play for 4 hours and then decide to lock it when the said account is trying to get his winnings. Why would the site give me the opportunity to create an account with an email address that was used and let me deposit and play and not do nothing for 4 hours but as soon as the winnings are being requested for withdrawal they lock it. Pretty sure if I would off keep playing all the money they would of let it go But hey let's send him 70$ and we keep the rest on the false pretence of a self-excluded account. If they sent me 70$ that means they acknowledge the winnings since I have only deposited 50$ I have keep the transcripts of both chat agents but unfortunately they keep me from login in my account. I also still have left over money in the account.

Un authorized withdraws from account. Failure to respond for days apart. Disallowed to make withdraw from casino even after verified account was acknowledged. Continue to withdraw from my account even without being logged in. I have screenshots of al